{"id":395,"date":"2026-07-14T03:39:28","date_gmt":"2026-07-14T03:39:28","guid":{"rendered":"https:\/\/techgyan360.com\/blog\/?p=395"},"modified":"2026-07-14T03:43:20","modified_gmt":"2026-07-14T03:43:20","slug":"microsoft-dynamics-365-contact-center-pricing-2026-guide-plans-features-costs-explained","status":"publish","type":"post","link":"https:\/\/techgyan360.com\/blog\/microsoft-dynamics-365-contact-center-pricing-2026-guide-plans-features-costs-explained\/","title":{"rendered":"Microsoft Dynamics 365 Contact Center Pricing (2026 Guide): Plans, Features &#038; Costs Explained"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/techgyan360.com\/blog\/microsoft-dynamics-365-contact-center-pricing-2026-guide-plans-features-costs-explained\/#Introduction\" >Introduction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/techgyan360.com\/blog\/microsoft-dynamics-365-contact-center-pricing-2026-guide-plans-features-costs-explained\/#What_Is_Microsoft_Dynamics_365_Contact_Center\" >What Is Microsoft Dynamics 365 Contact Center?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/techgyan360.com\/blog\/microsoft-dynamics-365-contact-center-pricing-2026-guide-plans-features-costs-explained\/#Key_Capabilities\" >Key Capabilities<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/techgyan360.com\/blog\/microsoft-dynamics-365-contact-center-pricing-2026-guide-plans-features-costs-explained\/#Microsoft_Dynamics_365_Contact_Center_Pricing_India_%E2%80%93_INR\" >Microsoft Dynamics 365 Contact Center Pricing (India \u2013 INR)<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/techgyan360.com\/blog\/microsoft-dynamics-365-contact-center-pricing-2026-guide-plans-features-costs-explained\/#Base_Plan_Pricing_Table_In_%E2%82%B9_INR\" >Base Plan Pricing Table (In (\u20b9) INR)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/techgyan360.com\/blog\/microsoft-dynamics-365-contact-center-pricing-2026-guide-plans-features-costs-explained\/#Feature_Comparison_Contact_Center_vs_Digital_vs_Voice\" >Feature Comparison: Contact Center vs. Digital vs. Voice<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/techgyan360.com\/blog\/microsoft-dynamics-365-contact-center-pricing-2026-guide-plans-features-costs-explained\/#Microsoft_Copilot_Credits_How_the_AI_Agent_Pricing_Works\" >Microsoft Copilot Credits: How the AI Agent Pricing Works<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/techgyan360.com\/blog\/microsoft-dynamics-365-contact-center-pricing-2026-guide-plans-features-costs-explained\/#1_Pre-Purchase_Plan_Copilot_Credit_Commit_Units\" >1. Pre-Purchase Plan (Copilot Credit Commit Units)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/techgyan360.com\/blog\/microsoft-dynamics-365-contact-center-pricing-2026-guide-plans-features-costs-explained\/#2_Pay-As-You-Go_Plan\" >2. Pay-As-You-Go Plan<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/techgyan360.com\/blog\/microsoft-dynamics-365-contact-center-pricing-2026-guide-plans-features-costs-explained\/#Related_Product_Dynamics_365_Customer_Service_Premium\" >Related Product: Dynamics 365 Customer Service Premium<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/techgyan360.com\/blog\/microsoft-dynamics-365-contact-center-pricing-2026-guide-plans-features-costs-explained\/#Add-On_Microsoft_Teams_Phone_Standard\" >Add-On: Microsoft Teams Phone Standard<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/techgyan360.com\/blog\/microsoft-dynamics-365-contact-center-pricing-2026-guide-plans-features-costs-explained\/#How_Dynamics_365_Contact_Center_Pricing_Compares_by_Use_Case\" >How Dynamics 365 Contact Center Pricing Compares by Use Case<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/techgyan360.com\/blog\/microsoft-dynamics-365-contact-center-pricing-2026-guide-plans-features-costs-explained\/#Frequently_Asked_Questions_FAQ\" >Frequently Asked Questions (FAQ)<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/techgyan360.com\/blog\/microsoft-dynamics-365-contact-center-pricing-2026-guide-plans-features-costs-explained\/#How_much_does_Microsoft_Dynamics_365_Contact_Center_cost\" >How much does Microsoft Dynamics 365 Contact Center cost?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/techgyan360.com\/blog\/microsoft-dynamics-365-contact-center-pricing-2026-guide-plans-features-costs-explained\/#What_is_the_difference_between_Dynamics_365_Contact_Center_Digital_and_Voice_plans\" >What is the difference between Dynamics 365 Contact Center, Digital, and Voice plans?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/techgyan360.com\/blog\/microsoft-dynamics-365-contact-center-pricing-2026-guide-plans-features-costs-explained\/#How_can_I_purchase_Copilot_Credits_for_Dynamics_365_Contact_Center\" >How can I purchase Copilot Credits for Dynamics 365 Contact Center?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/techgyan360.com\/blog\/microsoft-dynamics-365-contact-center-pricing-2026-guide-plans-features-costs-explained\/#Is_there_a_free_trial_for_Dynamics_365_Contact_Center\" >Is there a free trial for Dynamics 365 Contact Center?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/techgyan360.com\/blog\/microsoft-dynamics-365-contact-center-pricing-2026-guide-plans-features-costs-explained\/#Are_there_any_discounts_currently_available\" >Are there any discounts currently available?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/techgyan360.com\/blog\/microsoft-dynamics-365-contact-center-pricing-2026-guide-plans-features-costs-explained\/#Does_Dynamics_365_Contact_Center_work_with_non-Microsoft_CRMs\" >Does Dynamics 365 Contact Center work with non-Microsoft CRMs?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/techgyan360.com\/blog\/microsoft-dynamics-365-contact-center-pricing-2026-guide-plans-features-costs-explained\/#Is_voice_calling_included_in_the_base_price\" >Is voice calling included in the base price?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/techgyan360.com\/blog\/microsoft-dynamics-365-contact-center-pricing-2026-guide-plans-features-costs-explained\/#Final_Thoughts\" >Final Thoughts<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" data-sourcepos=\"9:1-9:16;581-596\"><span class=\"ez-toc-section\" id=\"Introduction\"><\/span>Introduction<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"11:1-11:448;598-1045\">Choosing the right contact center software is one of the biggest decisions a customer service leader makes \u2014 and price is usually the first question on everyone&#8217;s mind. If you&#8217;ve been searching for <strong>Microsoft Dynamics 365 Contact Center pricing<\/strong>, this guide breaks down every plan, add-on, and discount currently available, based on Microsoft&#8217;s official pricing page, so you can budget accurately and choose the right license tier for your team.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"13:1-13:334;1047-1380\">Microsoft Dynamics 365 Contact Center is Microsoft&#8217;s AI-powered, omnichannel contact center platform, built on Microsoft Copilot and designed to work with your existing CRM \u2014 whether that&#8217;s Dynamics 365, Salesforce, or another system. Below, we cover what the product does, who it&#8217;s for, and a complete, up-to-date pricing breakdown.<\/p>\n<hr class=\"border-border-200 border-t-0.5 my-3 mx-1.5\" \/>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" data-sourcepos=\"17:1-17:50;1387-1436\"><span class=\"ez-toc-section\" id=\"What_Is_Microsoft_Dynamics_365_Contact_Center\"><\/span>What Is Microsoft Dynamics 365 Contact Center?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"19:1-19:388;1438-1825\">Microsoft Dynamics 365 Contact Center is a cloud-based, agentic contact center solution that helps businesses deliver customer service across voice, chat, SMS, email, and social channels \u2014 all from one platform. It&#8217;s designed to work as a standalone product or alongside an existing CRM, making it a flexible option for companies that don&#8217;t want to rip and replace their current systems.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"21:1-21:245;1827-2071\">Originally built from the Voice and Digital Messaging add-ins for Dynamics 365 Customer Service, it&#8217;s now available as an independent product enhanced with Microsoft Copilot and conversational IVR (interactive voice response) powered by Nuance.<\/p>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" data-sourcepos=\"23:1-23:21;2073-2093\"><span class=\"ez-toc-section\" id=\"Key_Capabilities\"><\/span>Key Capabilities<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"25:1-26:149;2095-2282\"><strong>1. Omnichannel Customer Engagement<\/strong> Connect with customers over voice, SMS, web chat, mobile, email, and social channels, while personalizing every interaction using existing CRM data.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"28:1-29:204;2284-2518\"><strong>2. AI-Powered Self-Service<\/strong> Reduce call volume and improve containment rates with context-aware AI agents that handle routine queries \u2014 including a conversational voice agent that understands caller intent and complex instructions.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"31:1-32:131;2520-2686\"><strong>3. Intelligent, Unified Routing<\/strong> Automatically route requests from any channel to the best-suited service representative, improving first-contact resolution rates.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"34:1-35:165;2688-2895\"><strong>4. Copilot for Service Representatives<\/strong> Boost agent productivity with AI-suggested responses, automatic conversation summaries, and a universal knowledge chat interface \u2014 all built into the agent desktop.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"37:1-38:173;2897-3101\"><strong>5. 360-Degree Customer View<\/strong> Give representatives a complete picture of each customer, including sentiment analysis, interaction history, and CRM case data, so no context is ever lost between channels.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"40:1-41:141;3103-3267\"><strong>6. Supervisor Tools<\/strong> Supervisors get real-time visibility into active sessions with options to monitor, assign, transfer, or force-close conversations as needed.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"43:1-44:255;3269-3565\"><strong>7. Analytics and Workforce Management<\/strong> Real-time dashboards, historical reporting, and Copilot-powered analytics help teams track performance, while workforce management tools support skill-based capacity planning and shift optimization \u2014 with the ability to connect to existing WFM solutions.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"46:1-47:70;3567-3662\"><strong>8. Built-In AI Agents<\/strong> Dynamics 365 Contact Center includes several purpose-built AI agents:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" data-sourcepos=\"48:1-53:83;3663-4179\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"48:1-48:92;3663-3754\"><strong>Customer Assist Agent<\/strong> \u2013 autonomous self-service combined with real-time agent support<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"49:1-49:85;3755-3839\"><strong>Quality Assurance Agent<\/strong> \u2013 real-time compliance, quality, and coaching insights<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"50:1-50:85;3840-3924\"><strong>Service Operations Agent<\/strong> \u2013 configuration, governance, and optimization support<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"51:1-51:82;3925-4006\"><strong>Customer Intent Agent<\/strong> \u2013 discovers emerging customer intents across channels<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"52:1-52:90;4007-4096\"><strong>Customer Knowledge Management Agent<\/strong> \u2013 keeps knowledge articles continuously updated<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"53:1-53:83;4097-4179\"><strong>Custom AI agents<\/strong> \u2013 built using Microsoft Copilot Studio for unique workflows<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"55:1-56:169;4181-4380\"><strong>9. Teams Phone Integration<\/strong> Businesses can pair Dynamics 365 Contact Center with Microsoft Teams Phone for a fully integrated, cloud-based calling solution that reduces telephony management costs.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"58:1-59:127;4382-4545\"><strong>10. Built on Microsoft Dataverse<\/strong> All interaction data lives in a single source of truth, reducing data silos across self-service, agent-assist, and operations.<\/p>\n<blockquote>\n<p data-sourcepos=\"58:1-59:127;4382-4545\"><strong>Also Check<\/strong> &#8211; <a href=\"https:\/\/techgyan360.com\/blog\/google-ccaas-a-complete-guide-to-ccai-platform\/\">Google CCaaS: A Complete Guide to CCAI Platform and Pricing<\/a><\/p>\n<\/blockquote>\n<hr class=\"border-border-200 border-t-0.5 my-3 mx-1.5\" \/>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" data-sourcepos=\"63:1-63:63;4552-4614\"><span class=\"ez-toc-section\" id=\"Microsoft_Dynamics_365_Contact_Center_Pricing_India_%E2%80%93_INR\"><\/span>Microsoft Dynamics 365 Contact Center Pricing (India \u2013 INR)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"65:1-65:217;4616-4832\">Below is the complete, current pricing structure for Dynamics 365 Contact Center, based on Microsoft&#8217;s official pricing page for the India region. All prices are per user, per month, billed annually, and exclude GST.<\/p>\n<blockquote class=\"ml-2 border-l-4 border-[hsl(var(--border-300)\/0.1)] pl-4 text-text-300\" data-sourcepos=\"67:1-67:304;4834-5137\">\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"67:3-67:304;4836-5137\">\ud83d\udca1 <strong>Limited-Time Offer:<\/strong> Microsoft is currently offering a <strong>40% discount<\/strong> on eligible Dynamics 365 Contact Center plans from <strong>October 1, 2025, through June 30, 2026<\/strong>. The discount cannot be combined with other offers and is purchased through enterprise or Cloud Solution Provider (CSP) channels.<\/p>\n<\/blockquote>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" data-sourcepos=\"69:1-69:28;5139-5166\"><span class=\"ez-toc-section\" id=\"Base_Plan_Pricing_Table_In_%E2%82%B9_INR\"><\/span>Base Plan Pricing Table (In (\u20b9) INR)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div class=\"overflow-x-auto w-full px-2 mb-6\" data-sourcepos=\"71:1-78:103;5168-5943\">\n<table class=\"min-w-full border-collapse text-sm leading-[1.7] whitespace-normal\">\n<thead class=\"text-left\">\n<tr>\n<th class=\"text-text-100 border-b-0.5 border-[hsl(var(--border-300)\/0.6)] py-2 pr-4 align-top font-bold\" scope=\"col\">Plan<\/th>\n<th class=\"text-text-100 border-b-0.5 border-[hsl(var(--border-300)\/0.6)] py-2 pr-4 align-top font-bold\" scope=\"col\">Price (per user\/month, billed yearly)<\/th>\n<th class=\"text-text-100 border-b-0.5 border-[hsl(var(--border-300)\/0.6)] py-2 pr-4 align-top font-bold\" scope=\"col\">Best For<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\"><strong>Dynamics 365 Contact Center (Free Trial)<\/strong><\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Free<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Testing the platform before purchase<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\"><strong>Dynamics 365 Contact Center<\/strong> (Full\/All-in-one)<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u20b99,150.00<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Businesses needing complete voice + digital omnichannel capability<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\"><strong>Dynamics 365 Contact Center Digital<\/strong><\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u20b97,905.00<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Teams that only need chat and digital messaging channels<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\"><strong>Dynamics 365 Contact Center Voice<\/strong><\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u20b97,905.00<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Teams that only need native voice\/telephony capabilities<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\"><strong>Dynamics 365 Customer Service Premium<\/strong><\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u20b916,225.00<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Organizations wanting an integrated CRM + contact center + generative AI bundle<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\"><strong>Microsoft Teams Phone Standard<\/strong><\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u20b9830.00<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Add-on telephony for contact center users via Teams<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"80:1-80:200;5945-6144\"><em>Prices shown are list prices before the 40% limited-time discount and may vary by currency, country, and region. Actual pricing is confirmed at checkout or through a Microsoft sales representative.<\/em><\/p>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" data-sourcepos=\"82:1-82:61;6146-6206\"><span class=\"ez-toc-section\" id=\"Feature_Comparison_Contact_Center_vs_Digital_vs_Voice\"><\/span>Feature Comparison: Contact Center vs. Digital vs. Voice<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<div class=\"overflow-x-auto w-full px-2 mb-6\" data-sourcepos=\"84:1-102:151;6208-7168\">\n<table class=\"min-w-full border-collapse text-sm leading-[1.7] whitespace-normal\">\n<thead class=\"text-left\">\n<tr>\n<th class=\"text-text-100 border-b-0.5 border-[hsl(var(--border-300)\/0.6)] py-2 pr-4 align-top font-bold\" scope=\"col\">Feature<\/th>\n<th class=\"text-text-100 border-b-0.5 border-[hsl(var(--border-300)\/0.6)] py-2 pr-4 align-top font-bold\" scope=\"col\">Contact Center (Full)<\/th>\n<th class=\"text-text-100 border-b-0.5 border-[hsl(var(--border-300)\/0.6)] py-2 pr-4 align-top font-bold\" scope=\"col\">Contact Center Digital<\/th>\n<th class=\"text-text-100 border-b-0.5 border-[hsl(var(--border-300)\/0.6)] py-2 pr-4 align-top font-bold\" scope=\"col\">Contact Center Voice<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Self-service chatbots<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u274c<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Self-service with IVR<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u274c<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Live\/persistent chat (messaging &amp; social)<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u274c<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Real-time translation<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u274c<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Conversation summarization (digital)<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u274c<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Inbound voice routing<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u274c<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Voicemail<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u274c<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Recording &amp; transcription<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u274c<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Conversation summarization (voice)<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u274c<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Outbound dialing &amp; calling<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u274c<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Service rep desktop with Copilot<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Q&amp;A over knowledge base<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Case summarization<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Email assist<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Prebuilt CRM integrations (Salesforce, Dynamics 365, etc.)<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Integrated reporting &amp; analytics<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">\u2705<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Customer Intent, Knowledge Management &amp; Quality Evaluation Agents<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Requires Copilot Credits<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Requires Copilot Credits<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Requires Copilot Credits<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<hr class=\"border-border-200 border-t-0.5 my-3 mx-1.5\" \/>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" data-sourcepos=\"106:1-106:61;7175-7235\"><span class=\"ez-toc-section\" id=\"Microsoft_Copilot_Credits_How_the_AI_Agent_Pricing_Works\"><\/span>Microsoft Copilot Credits: How the AI Agent Pricing Works<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"108:1-108:294;7237-7530\">Several advanced AI agents in Dynamics 365 Contact Center \u2014 such as the Customer Intent Agent, Customer Knowledge Management Agent, and Quality Evaluation Agent \u2014 are <strong>not included<\/strong> in the base license and are billed separately using <strong>Copilot Credits<\/strong>. There are two ways to purchase them:<\/p>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" data-sourcepos=\"110:1-110:55;7532-7586\"><span class=\"ez-toc-section\" id=\"1_Pre-Purchase_Plan_Copilot_Credit_Commit_Units\"><\/span>1. Pre-Purchase Plan (Copilot Credit Commit Units)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" data-sourcepos=\"111:1-114:40;7587-7864\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"111:1-111:79;7587-7665\">Choose your credit amount upfront to manage predictable month-to-month usage<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"112:1-112:55;7666-7720\">Save up to <strong>20%<\/strong> compared to pay-as-you-go pricing<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"113:1-113:104;7721-7824\">Automatic pay-as-you-go coverage kicks in if prepaid credits run out, preventing service interruption<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"114:1-114:40;7825-7864\">Requires an active Azure subscription<\/li>\n<\/ul>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" data-sourcepos=\"116:1-116:26;7866-7891\"><span class=\"ez-toc-section\" id=\"2_Pay-As-You-Go_Plan\"><\/span>2. Pay-As-You-Go Plan<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" data-sourcepos=\"117:1-120:65;7892-8154\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"117:1-117:32;7892-7923\">No upfront license commitment<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"118:1-118:93;7924-8016\">Pay only for the Copilot Credits actually consumed, billed at the end of the monthly cycle<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"119:1-119:73;8017-8089\">Ideal for businesses with variable usage or those just getting started<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"120:1-120:65;8090-8154\">Also requires an Azure subscription linked to your environment<\/li>\n<\/ul>\n<blockquote class=\"ml-2 border-l-4 border-[hsl(var(--border-300)\/0.1)] pl-4 text-text-300\" data-sourcepos=\"122:1-122:150;8156-8305\">\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"122:3-122:150;8158-8305\">New Azure users can also sign up for an Azure free account and receive a starting credit (\u20b916,640.00) to use toward agents or other Azure services.<\/p>\n<\/blockquote>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"124:1-124:132;8307-8438\">There are <strong>no feature differences<\/strong> between the two Copilot Credit purchase models \u2014 the only difference is the billing structure.<\/p>\n<hr class=\"border-border-200 border-t-0.5 my-3 mx-1.5\" \/>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" data-sourcepos=\"128:1-128:58;8445-8502\"><span class=\"ez-toc-section\" id=\"Related_Product_Dynamics_365_Customer_Service_Premium\"><\/span>Related Product: Dynamics 365 Customer Service Premium<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"130:1-130:412;8504-8915\">For organizations that want contact center capabilities bundled with a full CRM and generative AI service suite, <strong>Dynamics 365 Customer Service Premium<\/strong> is priced at <strong>\u20b916,225.00 per user\/month<\/strong> (billed yearly, before the 40% limited-time discount). This plan is ideal for enterprises consolidating case management, customer service, and contact center functionality into a single Microsoft-powered platform.<\/p>\n<hr class=\"border-border-200 border-t-0.5 my-3 mx-1.5\" \/>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" data-sourcepos=\"134:1-134:42;8922-8963\"><span class=\"ez-toc-section\" id=\"Add-On_Microsoft_Teams_Phone_Standard\"><\/span>Add-On: Microsoft Teams Phone Standard<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"136:1-136:401;8965-9365\">For businesses that want to add enterprise telephony to their contact center setup, <strong>Microsoft Teams Phone Standard<\/strong> is available at <strong>\u20b9830.00 per user\/month<\/strong> (annual subscription, auto-renews). This gives contact center agents a fully featured, cloud-based calling solution natively integrated with Microsoft Teams \u2014 reducing the need for separate telephony vendors and simplifying IT management.<\/p>\n<hr class=\"border-border-200 border-t-0.5 my-3 mx-1.5\" \/>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" data-sourcepos=\"140:1-140:64;9372-9435\"><span class=\"ez-toc-section\" id=\"How_Dynamics_365_Contact_Center_Pricing_Compares_by_Use_Case\"><\/span>How Dynamics 365 Contact Center Pricing Compares by Use Case<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<div class=\"overflow-x-auto w-full px-2 mb-6\" data-sourcepos=\"142:1-149:91;9437-10130\">\n<table class=\"min-w-full border-collapse text-sm leading-[1.7] whitespace-normal\">\n<thead class=\"text-left\">\n<tr>\n<th class=\"text-text-100 border-b-0.5 border-[hsl(var(--border-300)\/0.6)] py-2 pr-4 align-top font-bold\" scope=\"col\">If you need&#8230;<\/th>\n<th class=\"text-text-100 border-b-0.5 border-[hsl(var(--border-300)\/0.6)] py-2 pr-4 align-top font-bold\" scope=\"col\">Recommended Plan<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Full omnichannel (voice + digital) contact center<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Dynamics 365 Contact Center (\u20b99,150\/user\/month)<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Only chat, messaging, and social support<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Dynamics 365 Contact Center Digital (\u20b97,905\/user\/month)<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Only voice\/telephony support<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Dynamics 365 Contact Center Voice (\u20b97,905\/user\/month)<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">A combined CRM + contact center + generative AI suite<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Dynamics 365 Customer Service Premium (\u20b916,225\/user\/month)<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Advanced AI agents (Intent, Knowledge Management, Quality Evaluation)<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Any base plan + Copilot Credits (pre-purchase or pay-as-you-go)<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Enterprise calling within Teams<\/td>\n<td class=\"border-b-0.5 border-[hsl(var(--border-300)\/0.3)] py-2 pr-4 align-top\">Add Microsoft Teams Phone Standard (\u20b9830\/user\/month)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<hr class=\"border-border-200 border-t-0.5 my-3 mx-1.5\" \/>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" data-sourcepos=\"153:1-153:36;10137-10172\"><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions_FAQ\"><\/span>Frequently Asked Questions (FAQ)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" data-sourcepos=\"155:1-155:62;10174-10235\"><span class=\"ez-toc-section\" id=\"How_much_does_Microsoft_Dynamics_365_Contact_Center_cost\"><\/span>How much does Microsoft Dynamics 365 Contact Center cost?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"156:1-156:198;10236-10433\">The full Dynamics 365 Contact Center plan is listed at <strong>\u20b99,150 per user, per month<\/strong> (billed yearly, GST extra), with a 40% limited-time discount available on eligible plans through June 30, 2026.<\/p>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" data-sourcepos=\"158:1-158:90;10435-10524\"><span class=\"ez-toc-section\" id=\"What_is_the_difference_between_Dynamics_365_Contact_Center_Digital_and_Voice_plans\"><\/span>What is the difference between Dynamics 365 Contact Center, Digital, and Voice plans?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"159:1-159:314;10525-10838\">The full <strong>Contact Center<\/strong> plan includes both digital channels (chat, messaging, social) and voice capabilities (routing, voicemail, recording, outbound dialing). The <strong>Digital<\/strong> and <strong>Voice<\/strong> plans are lower-cost, channel-specific versions that include only one capability set, each priced at \u20b97,905\/user\/month.<\/p>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" data-sourcepos=\"161:1-161:72;10840-10911\"><span class=\"ez-toc-section\" id=\"How_can_I_purchase_Copilot_Credits_for_Dynamics_365_Contact_Center\"><\/span>How can I purchase Copilot Credits for Dynamics 365 Contact Center?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"162:1-162:290;10912-11201\">Copilot Credits can be purchased either as a <strong>pre-paid Commit Unit plan<\/strong> (save up to 20%, ideal for predictable usage) or through <strong>pay-as-you-go<\/strong> billing (no upfront commitment, billed monthly based on consumption). Both require an active Azure subscription linked to your environment.<\/p>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" data-sourcepos=\"164:1-164:59;11203-11261\"><span class=\"ez-toc-section\" id=\"Is_there_a_free_trial_for_Dynamics_365_Contact_Center\"><\/span>Is there a free trial for Dynamics 365 Contact Center?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"165:1-165:150;11262-11411\">Yes. Microsoft offers a free trial of Dynamics 365 Contact Center so businesses can test AI-first omnichannel service capabilities before purchasing.<\/p>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" data-sourcepos=\"167:1-167:49;11413-11461\"><span class=\"ez-toc-section\" id=\"Are_there_any_discounts_currently_available\"><\/span>Are there any discounts currently available?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"168:1-168:305;11462-11766\">Yes. Microsoft is offering a <strong>40% discount<\/strong> on Dynamics 365 Contact Center, Dynamics 365 Contact Center Voice, and Dynamics 365 Customer Service Premium from October 1, 2025, through June 30, 2026. This discount cannot be combined with other offers and must be purchased via enterprise or CSP channels.<\/p>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" data-sourcepos=\"170:1-170:67;11768-11834\"><span class=\"ez-toc-section\" id=\"Does_Dynamics_365_Contact_Center_work_with_non-Microsoft_CRMs\"><\/span>Does Dynamics 365 Contact Center work with non-Microsoft CRMs?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"171:1-171:150;11835-11984\">Yes. It&#8217;s designed to integrate with existing CRMs, including Salesforce and other third-party systems, in addition to Dynamics 365 Customer Service.<\/p>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" data-sourcepos=\"173:1-173:49;11986-12034\"><span class=\"ez-toc-section\" id=\"Is_voice_calling_included_in_the_base_price\"><\/span>Is voice calling included in the base price?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"174:1-174:188;12035-12222\">Voice capabilities are powered by Azure Communication Services and are priced separately from the base license. Existing carriers and calling plans are supported via Azure Direct Routing.<\/p>\n<blockquote>\n<p data-sourcepos=\"174:1-174:188;12035-12222\"><strong>Also Check<\/strong> &#8211; <a href=\"https:\/\/techgyan360.com\/blog\/talkdesk-pricing-guide\/\">Talkdesk Pricing 2026: Plans, Features &amp; Complete Cost Breakdown<\/a><\/p>\n<\/blockquote>\n<hr class=\"border-border-200 border-t-0.5 my-3 mx-1.5\" \/>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" data-sourcepos=\"178:1-178:18;12229-12246\"><span class=\"ez-toc-section\" id=\"Final_Thoughts\"><\/span>Final Thoughts<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"180:1-180:433;12248-12680\">Microsoft Dynamics 365 Contact Center offers flexible, modular pricing that scales from single-channel needs (Digital or Voice only) to full omnichannel deployments, with optional AI agents billed through Copilot Credits. With the current 40% limited-time discount running through June 2026, now is a good time for businesses evaluating AI-powered contact center platforms to compare costs and request a formal quote from Microsoft.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"182:1-182:174;12682-12855\">For the most accurate, region-specific pricing and to confirm eligibility for current discounts, contact a Microsoft sales representative or authorized CSP partner directly.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"184:1-184:209;12857-13065\"><em>Pricing referenced in this article reflects Microsoft&#8217;s official India (en-in) pricing page and is subject to change. Always verify current pricing at checkout or with your Microsoft account representative.<\/em><\/p>\n<hr class=\"border-border-200 border-t-0.5 my-3 mx-1.5\" \/>\n<p class=\"font-claude-response-body break-words whitespace-normal\" data-sourcepos=\"188:1-188:13;13072-13084\"><strong>Sources:<\/strong><\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\" data-sourcepos=\"189:1-190:128;13085-13341\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"189:1-189:129;13085-13213\">Microsoft Dynamics 365 Contact Center \u2014 <strong>Product Overview<\/strong>: <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/www.microsoft.com\/en-in\/dynamics-365\/products\/contact-center\" target=\"_blank\" rel=\"noopener\">https:\/\/www.microsoft.com\/en-in\/dynamics-365\/products\/contact-center<\/a><\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"190:1-190:128;13214-13341\">Microsoft Dynamics 365 Contact Center \u2014 <strong>Pricing<\/strong>: <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/www.microsoft.com\/en-in\/dynamics-365\/products\/contact-center\/pricing\" target=\"_blank\" rel=\"noopener\">https:\/\/www.microsoft.com\/en-in\/dynamics-365\/products\/contact-center\/pricing<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Introduction Choosing the right contact center software is one of the biggest decisions a customer service leader makes \u2014 and price is usually the first question on everyone&#8217;s mind. If&hellip;<\/p>\n","protected":false},"author":1,"featured_media":397,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[71],"tags":[72],"class_list":["post-395","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-microsoft-dynamics-365-contact-center-hub","tag-dynamics-365-contact-center-pricing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Microsoft Dynamics 365 Contact Center Pricing (2026 Guide): Plans, Features &amp; Costs Explained - TechGyan360.Com<\/title>\n<meta name=\"description\" content=\"Complete guide to Microsoft Dynamics 365 Contact Center pricing, plans, and features. 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