{"id":708,"date":"2026-07-28T14:43:00","date_gmt":"2026-07-28T14:43:00","guid":{"rendered":"https:\/\/techgyan360.com\/blog\/?p=708"},"modified":"2026-07-28T14:43:00","modified_gmt":"2026-07-28T14:43:00","slug":"8x8-contact-center-complete-guide-to-features-channels-pricing-2026","status":"publish","type":"post","link":"https:\/\/techgyan360.com\/blog\/8x8-contact-center-complete-guide-to-features-channels-pricing-2026\/","title":{"rendered":"8&#215;8 Contact Center: Complete Guide to Features, Channels &#038; Pricing (2026)"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_87 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/techgyan360.com\/blog\/8x8-contact-center-complete-guide-to-features-channels-pricing-2026\/#Introduction\" >Introduction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/techgyan360.com\/blog\/8x8-contact-center-complete-guide-to-features-channels-pricing-2026\/#What_Is_8%C3%978_Contact_Center\" >What Is 8&#215;8 Contact Center?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/techgyan360.com\/blog\/8x8-contact-center-complete-guide-to-features-channels-pricing-2026\/#Key_Channels_Supported_by_8%C3%978_Contact_Center\" >Key Channels Supported by 8&#215;8 Contact Center<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/techgyan360.com\/blog\/8x8-contact-center-complete-guide-to-features-channels-pricing-2026\/#Core_Features_of_8%C3%978_Contact_Center\" >Core Features of 8&#215;8 Contact Center<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/techgyan360.com\/blog\/8x8-contact-center-complete-guide-to-features-channels-pricing-2026\/#1_Omnichannel_Routing\" >1. Omnichannel Routing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/techgyan360.com\/blog\/8x8-contact-center-complete-guide-to-features-channels-pricing-2026\/#2_Agent_Workspace%E2%84%A2_and_Supervisor_Workspace%E2%84%A2\" >2. Agent Workspace\u2122 and Supervisor Workspace\u2122<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/techgyan360.com\/blog\/8x8-contact-center-complete-guide-to-features-channels-pricing-2026\/#3_Analytics_for_Contact_Center\" >3. Analytics for Contact Center<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/techgyan360.com\/blog\/8x8-contact-center-complete-guide-to-features-channels-pricing-2026\/#4_AI_Automation_and_Agent_Assist\" >4. AI Automation and Agent Assist<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/techgyan360.com\/blog\/8x8-contact-center-complete-guide-to-features-channels-pricing-2026\/#5_8%C3%978_AI_Studio%E2%84%A2_Integration\" >5. 8&#215;8 AI Studio\u2122 Integration<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/techgyan360.com\/blog\/8x8-contact-center-complete-guide-to-features-channels-pricing-2026\/#6_Proactive_Outreach\" >6. Proactive Outreach<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/techgyan360.com\/blog\/8x8-contact-center-complete-guide-to-features-channels-pricing-2026\/#7_High-Volume_Messaging\" >7. High-Volume Messaging<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/techgyan360.com\/blog\/8x8-contact-center-complete-guide-to-features-channels-pricing-2026\/#8_AI-Enabled_Self-Service\" >8. AI-Enabled Self-Service<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/techgyan360.com\/blog\/8x8-contact-center-complete-guide-to-features-channels-pricing-2026\/#9_Workforce_Engagement_Management_WEM\" >9. Workforce Engagement Management (WEM)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/techgyan360.com\/blog\/8x8-contact-center-complete-guide-to-features-channels-pricing-2026\/#10_Secure_Payment_Processing\" >10. Secure Payment Processing<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/techgyan360.com\/blog\/8x8-contact-center-complete-guide-to-features-channels-pricing-2026\/#Security_Compliance_Trust\" >Security, Compliance &amp; Trust<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/techgyan360.com\/blog\/8x8-contact-center-complete-guide-to-features-channels-pricing-2026\/#Real-World_Impact_Customer_Results\" >Real-World Impact: Customer Results<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/techgyan360.com\/blog\/8x8-contact-center-complete-guide-to-features-channels-pricing-2026\/#8%C3%978_Contact_Center_Pricing_What_You_Need_to_Know\" >8&#215;8 Contact Center Pricing (What You Need to Know)<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/techgyan360.com\/blog\/8x8-contact-center-complete-guide-to-features-channels-pricing-2026\/#8%C3%978_Does_Not_List_Public_Pricing_for_Contact_Center\" >8&#215;8 Does Not List Public Pricing for Contact Center<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/techgyan360.com\/blog\/8x8-contact-center-complete-guide-to-features-channels-pricing-2026\/#Whats_Included_in_the_Contact_Center_Package\" >What&#8217;s Included in the Contact Center Package<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/techgyan360.com\/blog\/8x8-contact-center-complete-guide-to-features-channels-pricing-2026\/#How_to_Get_8%C3%978_Contact_Center_Pricing\" >How to Get 8&#215;8 Contact Center Pricing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/techgyan360.com\/blog\/8x8-contact-center-complete-guide-to-features-channels-pricing-2026\/#Why_8%C3%978_Uses_Quote-Based_Pricing\" >Why 8&#215;8 Uses Quote-Based Pricing<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/techgyan360.com\/blog\/8x8-contact-center-complete-guide-to-features-channels-pricing-2026\/#Frequently_Asked_Questions_FAQ\" >Frequently Asked Questions (FAQ)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/techgyan360.com\/blog\/8x8-contact-center-complete-guide-to-features-channels-pricing-2026\/#Conclusion\" >Conclusion<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/techgyan360.com\/blog\/8x8-contact-center-complete-guide-to-features-channels-pricing-2026\/#Official_Reference_Sources\" >Official Reference Sources<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" dir=\"ltr\" data-sourcepos=\"8:1-8:16;379-394\"><span class=\"ez-toc-section\" id=\"Introduction\"><\/span>Introduction<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"10:1-10:350;396-745\">Choosing the right cloud contact center platform can make or break your customer experience (CX) strategy. <strong>8&#215;8 Contact Center\u2122<\/strong> is one of the most established players in the Contact-Center-as-a-Service (CCaaS) space, offering an AI-enabled, omnichannel solution built to help agents work faster and help leaders see the complete customer journey.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"12:1-12:333;747-1079\">In this guide, we break down everything you need to know about 8&#215;8 Contact Center \u2014 what it is, the channels it supports, its core features, its security and compliance credentials, and exactly how 8&#215;8 Contact Center pricing works. All product and pricing information in this article is sourced directly from 8&#215;8&#8217;s official website.<\/p>\n<hr class=\"border-border-200 border-t-0.5 my-3 mx-1.5\" \/>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" dir=\"ltr\" data-sourcepos=\"16:1-16:31;1086-1116\"><span class=\"ez-toc-section\" id=\"What_Is_8%C3%978_Contact_Center\"><\/span>What Is 8&#215;8 Contact Center?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"18:1-18:399;1118-1516\">8&#215;8 Contact Center is a cloud-based, AI-enabled omnichannel customer experience platform designed to unify every customer interaction \u2014 internal, external, human, and bot-driven \u2014 into a single view. Instead of agents toggling between disconnected systems, 8&#215;8 brings voice, video, and digital channels together in one intelligent workspace, helping teams cut handle time and resolve issues faster.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"20:1-20:289;1518-1806\">The platform is part of 8&#215;8&#8217;s broader CX portfolio, which also includes 8&#215;8 Work\u00ae (unified communications), 8&#215;8 AI Studio\u2122 (AI agent builder), 8&#215;8 Engage\u2122, 8&#215;8 Pulse\u2122, 8&#215;8\u00ae CPaaS, and 8&#215;8\u00ae for Microsoft Teams \u2014 all of which can be combined with Contact Center depending on business needs.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"22:1-22:179;1808-1986\">8&#215;8 has been recognized as a <strong>Strong Performer in The Forrester Wave\u2122: Contact-Center-as-a-Service Platforms, Q2 2025<\/strong>, reflecting its position among established CCaaS vendors.<\/p>\n<hr class=\"border-border-200 border-t-0.5 my-3 mx-1.5\" \/>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" dir=\"ltr\" data-sourcepos=\"26:1-26:48;1993-2040\"><span class=\"ez-toc-section\" id=\"Key_Channels_Supported_by_8%C3%978_Contact_Center\"><\/span>Key Channels Supported by 8&#215;8 Contact Center<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"28:1-28:202;2042-2243\">A core value proposition of 8&#215;8 Contact Center is true <strong>omnichannel routing<\/strong> \u2014 connecting customers to the right agent, on the right channel, with full context every time. Supported channels include:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\" dir=\"ltr\" data-sourcepos=\"30:1-37:65;2245-2608\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"30:1-30:53;2245-2297\"><strong>Voice<\/strong> \u2013 native cloud voice calling and routing<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"31:1-31:42;2298-2339\"><strong>Video<\/strong> \u2013 built-in video interactions<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"32:1-32:27;2340-2366\"><strong>Chat<\/strong> \u2013 live web chat<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"33:1-33:64;2367-2430\"><strong>Email<\/strong> \u2013 unified email handling within the agent workspace<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"34:1-34:45;2431-2475\"><strong>SMS<\/strong> \u2013 high-volume messaging capability<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"35:1-35:40;2476-2515\"><strong>RCS (Rich Communication Services)<\/strong><\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"36:1-36:28;2516-2543\"><strong>Social media channels<\/strong><\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"37:1-37:65;2544-2608\"><strong>Digital\/self-service channels<\/strong> powered by conversational AI<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"39:1-39:164;2610-2773\">Because these channels sit on one platform, supervisors get a single, unified view of interaction data instead of stitching together reports from multiple systems.<\/p>\n<p dir=\"ltr\" data-sourcepos=\"39:1-39:164;2610-2773\"><strong>Also check<\/strong> &#8211; <a href=\"https:\/\/techgyan360.com\/blog\/five9-contact-center-guide\/\">Five9 Contact Center: The Complete 2026 Guide to Features, Channels, and Pricing<\/a><\/p>\n<hr class=\"border-border-200 border-t-0.5 my-3 mx-1.5\" \/>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" dir=\"ltr\" data-sourcepos=\"43:1-43:39;2780-2818\"><span class=\"ez-toc-section\" id=\"Core_Features_of_8%C3%978_Contact_Center\"><\/span>Core Features of 8&#215;8 Contact Center<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" dir=\"ltr\" data-sourcepos=\"45:1-45:27;2820-2846\"><span class=\"ez-toc-section\" id=\"1_Omnichannel_Routing\"><\/span>1. Omnichannel Routing<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"46:1-46:213;2847-3059\">Connects native voice, video, and digital channels with a unified customer history, conversational AI, and AI-generated summaries \u2014 so agents spend less time toggling between tools and more time resolving issues.<\/p>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" dir=\"ltr\" data-sourcepos=\"48:1-48:50;3061-3110\"><span class=\"ez-toc-section\" id=\"2_Agent_Workspace%E2%84%A2_and_Supervisor_Workspace%E2%84%A2\"><\/span>2. Agent Workspace\u2122 and Supervisor Workspace\u2122<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"49:1-49:188;3111-3298\">A single, intelligent workspace gives agents unified customer history and AI-assisted context, while supervisors get real-time visibility across queues, channels, and performance metrics.<\/p>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" dir=\"ltr\" data-sourcepos=\"51:1-51:36;3300-3335\"><span class=\"ez-toc-section\" id=\"3_Analytics_for_Contact_Center\"><\/span>3. Analytics for Contact Center<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"52:1-52:185;3336-3520\">Includes speech analytics, unified interaction data, and end-to-end customer journey visibility, unifying UCaaS, CCaaS, CPaaS, and third-party data for faster first-contact resolution.<\/p>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" dir=\"ltr\" data-sourcepos=\"54:1-54:38;3522-3559\"><span class=\"ez-toc-section\" id=\"4_AI_Automation_and_Agent_Assist\"><\/span>4. AI Automation and Agent Assist<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"55:1-55:214;3560-3773\">8&#215;8 lets businesses start with AI in existing workflows and scale over time. This includes an agentic development environment, conversational AI, and real-time agent assistance to prove ROI before scaling further.<\/p>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" dir=\"ltr\" data-sourcepos=\"57:1-57:34;3775-3808\"><span class=\"ez-toc-section\" id=\"5_8%C3%978_AI_Studio%E2%84%A2_Integration\"><\/span>5. 8&#215;8 AI Studio\u2122 Integration<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"58:1-58:216;3809-4024\">Businesses can design custom voice and digital AI agents using natural language, enabling 24x7x365 self-service call handling and custom self-service flows that hand off to live agents with full context when needed.<\/p>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" dir=\"ltr\" data-sourcepos=\"60:1-60:26;4026-4051\"><span class=\"ez-toc-section\" id=\"6_Proactive_Outreach\"><\/span>6. Proactive Outreach<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"61:1-61:161;4052-4212\">Proactively engage customers before they need to call \u2014 confirming appointments, preventing escalations, and running outbound campaigns across unified channels.<\/p>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" dir=\"ltr\" data-sourcepos=\"63:1-63:29;4214-4242\"><span class=\"ez-toc-section\" id=\"7_High-Volume_Messaging\"><\/span>7. High-Volume Messaging<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"64:1-64:90;4243-4332\">Built-in support for high-throughput messaging use cases across SMS and digital channels.<\/p>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" dir=\"ltr\" data-sourcepos=\"66:1-66:31;4334-4364\"><span class=\"ez-toc-section\" id=\"8_AI-Enabled_Self-Service\"><\/span>8. AI-Enabled Self-Service<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"67:1-67:91;4365-4455\">Automates simple, repetitive inquiries so live agents can focus on complex customer needs.<\/p>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" dir=\"ltr\" data-sourcepos=\"69:1-69:45;4457-4501\"><span class=\"ez-toc-section\" id=\"9_Workforce_Engagement_Management_WEM\"><\/span>9. Workforce Engagement Management (WEM)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"70:1-70:125;4502-4626\">Forecasting, scheduling, and performance tracking tools designed to improve agent productivity and service-level compliance.<\/p>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" dir=\"ltr\" data-sourcepos=\"72:1-72:34;4628-4661\"><span class=\"ez-toc-section\" id=\"10_Secure_Payment_Processing\"><\/span>10. Secure Payment Processing<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"73:1-73:91;4662-4752\">Enables secure handling of customer payment data directly within contact center workflows.<\/p>\n<hr class=\"border-border-200 border-t-0.5 my-3 mx-1.5\" \/>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" dir=\"ltr\" data-sourcepos=\"77:1-77:32;4759-4790\"><span class=\"ez-toc-section\" id=\"Security_Compliance_Trust\"><\/span>Security, Compliance &amp; Trust<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"79:1-79:124;4792-4915\">8&#215;8 Contact Center is built on a platform that carries multiple industry security and compliance certifications, including:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\" dir=\"ltr\" data-sourcepos=\"81:1-86:28;4917-5020\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"81:1-81:23;4917-4939\"><strong>HIPAA<\/strong> compliance<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"82:1-82:16;4940-4955\"><strong>ISO 27001<\/strong><\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"83:1-83:12;4956-4967\"><strong>FISMA<\/strong><\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"84:1-84:11;4968-4978\"><strong>GDPR<\/strong><\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"85:1-85:14;4979-4992\"><strong>PCI DSS<\/strong><\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"86:1-86:28;4993-5020\"><strong>SOC 2 Type II<\/strong> audited<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"88:1-88:198;5022-5219\">This makes the platform relevant for regulated industries such as healthcare, financial services, insurance, legal, and government, all of which are listed as supported industries on 8&#215;8&#8217;s website.<\/p>\n<hr class=\"border-border-200 border-t-0.5 my-3 mx-1.5\" \/>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" dir=\"ltr\" data-sourcepos=\"92:1-92:39;5226-5264\"><span class=\"ez-toc-section\" id=\"Real-World_Impact_Customer_Results\"><\/span>Real-World Impact: Customer Results<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"94:1-94:152;5266-5417\">8&#215;8 highlights measurable outcomes from real customers using Contact Center. For example, Cape Air reported the following results after implementation:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\" dir=\"ltr\" data-sourcepos=\"96:1-100:34;5419-5571\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"96:1-96:28;5419-5446\">90% fewer abandoned calls<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"97:1-97:37;5447-5483\">85% faster average speed of answer<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"98:1-98:29;5484-5512\">95% reduction in hold time<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"99:1-99:25;5513-5537\">8% drop in handle time<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"100:1-100:34;5538-5571\">80% decrease in agent attrition<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"102:1-102:172;5573-5744\">These figures illustrate the operational impact omnichannel routing, AI automation, and workforce management can have on a contact center&#8217;s efficiency and staff retention.<\/p>\n<p dir=\"ltr\" data-sourcepos=\"102:1-102:172;5573-5744\"><strong>Also check<\/strong> &#8211; <a href=\"https:\/\/techgyan360.com\/blog\/twilio-flex-contact-center-the-complete-2026-guide-to-features-pricing-and-setup\/\">Twilio Flex Contact Center: The Complete 2026 Guide to Features, Pricing, and Setup<\/a><\/p>\n<hr class=\"border-border-200 border-t-0.5 my-3 mx-1.5\" \/>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" dir=\"ltr\" data-sourcepos=\"106:1-106:54;5751-5804\"><span class=\"ez-toc-section\" id=\"8%C3%978_Contact_Center_Pricing_What_You_Need_to_Know\"><\/span>8&#215;8 Contact Center Pricing (What You Need to Know)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"108:1-108:79;5806-5884\">This is the section most buyers care about most \u2014 so let&#8217;s be direct about it.<\/p>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" dir=\"ltr\" data-sourcepos=\"110:1-110:56;5886-5941\"><span class=\"ez-toc-section\" id=\"8%C3%978_Does_Not_List_Public_Pricing_for_Contact_Center\"><\/span>8&#215;8 Does Not List Public Pricing for Contact Center<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"112:1-112:473;5943-6415\">Based on 8&#215;8&#8217;s official Plans &amp; Pricing page, <strong>8&#215;8 Contact Center does not have published, fixed pricing tiers or per-agent dollar figures listed on the website.<\/strong> Instead of listing package prices, 8&#215;8 presents Contact Center as one of several modular product lines \u2014 alongside CX Beyond the Contact Center (8&#215;8 Engage\u2122), Communications APIs (8&#215;8 CPaaS), Unified Communications (8&#215;8 Work\u00ae), and 8&#215;8 for Microsoft Teams \u2014 that can be mixed and matched into a custom plan.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"114:1-114:100;6417-6516\">For every one of these product lines, including Contact Center, 8&#215;8&#8217;s official calls-to-action are:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\" dir=\"ltr\" data-sourcepos=\"116:1-117:24;6518-6565\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"116:1-116:24;6518-6541\"><strong>&#8220;Chat with Sales&#8221;<\/strong><\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"117:1-117:24;6542-6565\"><strong>&#8220;Request a Quote&#8221;<\/strong><\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"119:1-119:130;6567-6696\">This means 8&#215;8 Contact Center pricing is <strong>quote-based and customized<\/strong>, rather than published as flat, self-serve pricing tiers.<\/p>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" dir=\"ltr\" data-sourcepos=\"121:1-121:50;6698-6747\"><span class=\"ez-toc-section\" id=\"Whats_Included_in_the_Contact_Center_Package\"><\/span>What&#8217;s Included in the Contact Center Package<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"123:1-123:110;6749-6858\">According to 8&#215;8&#8217;s official pricing page, the capabilities bundled under the Contact Center offering include:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\" dir=\"ltr\" data-sourcepos=\"125:1-133:51;6860-7118\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"125:1-125:22;6860-6881\">Omnichannel Routing<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"126:1-126:19;6882-6900\">Agent Workspace\u2122<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"127:1-127:24;6901-6924\">Supervisor Workspace\u2122<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"128:1-128:31;6925-6955\">Analytics for Contact Center<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"129:1-129:24;6956-6979\">High-Volume Messaging<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"130:1-130:26;6980-7005\">AI-Enabled Self-Service<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"131:1-131:34;7006-7039\">Workforce Engagement Management<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"132:1-132:28;7040-7067\">Secure Payment Processing<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"133:1-133:51;7068-7118\">And additional capabilities available on request<\/li>\n<\/ul>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" dir=\"ltr\" data-sourcepos=\"135:1-135:42;7120-7161\"><span class=\"ez-toc-section\" id=\"How_to_Get_8%C3%978_Contact_Center_Pricing\"><\/span>How to Get 8&#215;8 Contact Center Pricing<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"137:1-137:96;7163-7258\">Since exact costs aren&#8217;t published, here&#8217;s how to get a real, accurate quote directly from 8&#215;8:<\/p>\n<ol class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-decimal flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\" dir=\"ltr\" data-sourcepos=\"139:1-142:111;7260-7770\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"139:1-139:98;7260-7357\">Visit the official <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/www.8x8.com\/products\/plans-and-pricing\">8&#215;8 Plans &amp; Pricing page<\/a>.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"140:1-140:88;7358-7445\">Select <strong>Contact Center<\/strong> and choose <strong>&#8220;Request a Quote&#8221;<\/strong> or <strong>&#8220;Chat with Sales&#8221;<\/strong>.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"141:1-141:214;7446-7659\">Share your requirements \u2014 number of agents\/seats, channels needed (voice, chat, email, SMS, social), AI\/automation needs, and whether you also need Unified Communications, CPaaS, or Microsoft Teams integration.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"142:1-142:111;7660-7770\">8&#215;8&#8217;s sales team will provide a tailored quote based on usage, seat count, contract term, and feature tier.<\/li>\n<\/ol>\n<h3 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\" dir=\"ltr\" data-sourcepos=\"144:1-144:37;7772-7808\"><span class=\"ez-toc-section\" id=\"Why_8%C3%978_Uses_Quote-Based_Pricing\"><\/span>Why 8&#215;8 Uses Quote-Based Pricing<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"146:1-146:127;7810-7936\">Quote-based pricing is common among enterprise-grade CCaaS providers because contact center costs vary significantly based on:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\" dir=\"ltr\" data-sourcepos=\"148:1-153:89;7938-8282\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"148:1-148:33;7938-7970\">Number of agent seats\/licenses<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"149:1-149:48;7971-8018\">Channel mix (voice-only vs. full omnichannel)<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"150:1-150:73;8019-8091\">AI and automation add-ons (AI Studio, Agent Assist, conversational AI)<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"151:1-151:47;8092-8138\">Workforce Engagement Management requirements<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"152:1-152:55;8139-8193\">Compliance and security needs (HIPAA, PCI DSS, etc.)<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"153:1-153:89;8194-8282\">Whether Contact Center is bundled with 8&#215;8 Work, CPaaS, or Microsoft Teams integration<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"155:1-155:245;8284-8528\">Because 8&#215;8 Contact Center is built to serve organizations of many sizes \u2014 from mid-market teams to large global enterprises \u2014 pricing is customized to match usage and channel requirements rather than forced into rigid, one-size-fits-all tiers.<\/p>\n<blockquote class=\"ml-2 border-l-4 border-[hsl(var(--border-300)\/0.1)] pl-4 text-text-300\" data-sourcepos=\"157:1-157:314;8530-8843\">\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"157:3-157:314;8532-8843\"><strong>Note on transparency:<\/strong> Since 8&#215;8 does not publish exact Contact Center pricing on its official website, prospective buyers should treat any third-party dollar estimates found elsewhere online with caution and always confirm final numbers directly with 8&#215;8&#8217;s sales team via the official channels listed above.<\/p>\n<\/blockquote>\n<hr class=\"border-border-200 border-t-0.5 my-3 mx-1.5\" \/>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" dir=\"ltr\" data-sourcepos=\"161:1-161:36;8850-8885\"><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions_FAQ\"><\/span>Frequently Asked Questions (FAQ)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"163:1-164:176;8887-9113\"><strong>Is 8&#215;8 Contact Center pricing publicly listed?<\/strong> No. 8&#215;8&#8217;s official Plans &amp; Pricing page does not list fixed dollar amounts for Contact Center. Pricing is provided through a custom quote after speaking with 8&#215;8&#8217;s sales team.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"166:1-167:203;9115-9374\"><strong>Can I bundle Contact Center with other 8&#215;8 products?<\/strong> Yes. 8&#215;8 explicitly positions Contact Center as one product line that can be mixed and matched with 8&#215;8 Engage\u2122, 8&#215;8 CPaaS, 8&#215;8 Work\u00ae, and 8&#215;8 for Microsoft Teams to build a custom communications stack.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"169:1-170:101;9376-9527\"><strong>What channels does 8&#215;8 Contact Center support?<\/strong> Voice, video, chat, email, SMS, RCS, and social media channels, unified through omnichannel routing.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"172:1-173:156;9529-9733\"><strong>Does 8&#215;8 Contact Center include AI features?<\/strong> Yes. It includes AI-enabled self-service, conversational AI, Agent Assist, AI summaries, and integration with 8&#215;8 AI Studio\u2122 for building custom AI agents.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"175:1-176:198;9735-9993\"><strong>Is 8&#215;8 Contact Center suitable for regulated industries?<\/strong> Yes. The platform holds HIPAA, ISO 27001, FISMA, GDPR, PCI DSS, and SOC 2 Type II certifications, making it applicable to healthcare, financial services, insurance, legal, and government use cases.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"178:1-179:115;9995-10149\"><strong>How do I request an accurate quote?<\/strong> Go to the official 8&#215;8 pricing page and use the &#8220;Request a Quote&#8221; or &#8220;Chat with Sales&#8221; options for Contact Center.<\/p>\n<hr class=\"border-border-200 border-t-0.5 my-3 mx-1.5\" \/>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" dir=\"ltr\" data-sourcepos=\"183:1-183:14;10156-10169\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"185:1-185:435;10171-10605\">8&#215;8 Contact Center is a comprehensive, AI-enabled omnichannel CCaaS platform built for businesses that want unified voice, video, and digital customer engagement in one workspace. While the platform is feature-rich \u2014 spanning routing, analytics, workforce management, and AI automation \u2014 <strong>pricing is not publicly listed<\/strong> and is instead provided through a custom quote based on your seat count, channel mix, and feature requirements.<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"187:1-187:186;10607-10792\">If you&#8217;re evaluating 8&#215;8 Contact Center, the most reliable next step is to request a quote directly through 8&#215;8&#8217;s official channels rather than relying on third-party pricing estimates.<\/p>\n<hr class=\"border-border-200 border-t-0.5 my-3 mx-1.5\" \/>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\" dir=\"ltr\" data-sourcepos=\"191:1-191:30;10799-10828\"><span class=\"ez-toc-section\" id=\"Official_Reference_Sources\"><\/span>Official Reference Sources<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\" data-sourcepos=\"193:1-193:319;10830-11148\"><em>(Only official 8&#215;8 sources have been used and linked below, in line with editorial accuracy standards. Third-party review sites may publish independent price estimates or comparisons, but these are not linked here since they are not official 8&#215;8 sources and cannot be verified against 8&#215;8&#8217;s current, actual pricing.)<\/em><\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\" dir=\"ltr\" data-sourcepos=\"195:1-197:73;11150-11402\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"195:1-195:92;11150-11241\"><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/www.8x8.com\/products\/contact-center\">8&#215;8 Contact Center <\/a><\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\" data-sourcepos=\"196:1-196:88;11242-11329\"><a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/www.8x8.com\/products\/plans-and-pricing\">8&#215;8 Plans &amp; Pricing <\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Introduction Choosing the right cloud contact center platform can make or break your customer experience (CX) strategy. 8&#215;8 Contact Center\u2122 is one of the most established players in the Contact-Center-as-a-Service&hellip;<\/p>\n","protected":false},"author":1,"featured_media":710,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[37],"tags":[118],"class_list":["post-708","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-8x8-contact-centre-hub","tag-8x8-contact-center-pricing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>8x8 Contact Center: Complete Guide to Features, Channels &amp; Pricing (2026) - TechGyan360.Com<\/title>\n<meta name=\"description\" content=\"A complete breakdown of 8x8 Contact Center \u2014 its AI features, omnichannel capabilities, security certifications, and how its pricing model actually works. 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