{"id":742,"date":"2026-08-10T18:05:28","date_gmt":"2026-08-10T18:05:28","guid":{"rendered":"https:\/\/techgyan360.com\/blog\/?p=742"},"modified":"2026-10-15T12:29:15","modified_gmt":"2026-10-15T06:59:15","slug":"amazon-connect-real-time-metrics-quiz-lesson-1","status":"publish","type":"post","link":"https:\/\/techgyan360.com\/blog\/amazon-connect-real-time-metrics-quiz-lesson-1\/","title":{"rendered":"Amazon Connect Real-time Metrics Quiz | Lesson 1"},"content":{"rendered":"\n<p>This is <strong>Lesson 1 of our Amazon Connect Real-time Metrics quiz series<\/strong>. Real-time metrics are the wallboard of an Amazon Connect contact centre: they tell a supervisor, second by second, how many customers are waiting, how long the oldest one has been in the queue and what every agent is doing right now. This lesson checks that you can read the core queue and agent statuses correctly.<\/p>\n<p>Ten questions with instant feedback, for supervisors, team leads, administrators and Amazon Connect interview candidates.<\/p>\n\n            <div class='ays-quiz-container ays_quiz_classic_light   ays-quiz-keyboard-active' data-quest-effect='none'  data-hide-bg-image='false' id='ays-quiz-container-42'>\n                \n                \n                <div class='ays-questions-container'>\n                    \n                    \n                    \n                    <form action='' method='post' id='ays_finish_quiz_42' \n                        class='ays-quiz-form  enable_questions_result '\n                    >\n            <input type='hidden' value='list' class='answer_view_class'>\n            <input type='hidden' value='' class='ays_qm_enable_arrows'><section  style='display:none;'  class='ays_quiz_timer_container'>\n                <div class='ays-quiz-timer ' data-timer='600'><\/div>\n                <div class='ays-quiz-after-timer  empty_after_timer_text '><\/div>\n                <hr style='height:1px;'>\n            <\/section>\n            \n            \n            <div class='step active-step'>\n                <div class='ays-abs-fs ays-start-page'>\n                    \n                    \n                    <p class='ays-fs-title'>Amazon Connect Real-time Metrics Quiz | Lesson 1<\/p>\n                    <div class='ays-fs-subtitle'><p>Test your knowledge of Amazon Connect real-time metrics with this free practice quiz. Covering live queue monitoring, agent status tracking, threshold rules, and the real-time metrics dashboard, it's ideal for contact center supervisors, agents, and AWS certification candidates looking to sharpen their skills.<\/p>\n<\/div>\n                    <input type='hidden' name='ays_quiz_id' value='42'\/>\n                    <input type='hidden' name='ays_quiz_finish_nonce' value='1c83ced23d'>\n                    <input type='hidden' name='ays_quiz_curent_page_link' class='ays-quiz-curent-page-link' value='https:\/\/techgyan360.com\/blog\/wp-json\/wp\/v2\/posts\/742'\/>\n                    <input type='hidden' name='ays_quiz_questions' value='474,473,472,471,470,469,468,467,465,464'>\n                    \n                    \n                    <input type='button'   class='ays_next start_button action-button ays-quiz-keyboard-active' value='Start' data-enable-leave-page=\"false\" \/>\n                    \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='474' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>1 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>Which real-time metric helps identify if a queue is currently understaffed relative to incoming volume?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-474]' id='ays-answer-1419-42' value='1419'\/>\n\n                <label for='ays-answer-1419-42' class='  ays_position_initial  ays-quiz-keyboard-label'>Contacts in Queue vs Agents Available\/Staffed<\/label><label for='ays-answer-1419-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-474]' id='ays-answer-1420-42' value='1420'\/>\n\n                <label for='ays-answer-1420-42' class='  ays_position_initial  ays-quiz-keyboard-label'>Average After Contact Work Time (historical)<\/label><label for='ays-answer-1420-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-474]' id='ays-answer-1421-42' value='1421'\/>\n\n                <label for='ays-answer-1421-42' class='  ays_position_initial  ays-quiz-keyboard-label'>Login\/Logout report<\/label><label for='ays-answer-1421-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_42 === 'undefined'){\n                window.quizOptions_42 = [];\n            }\n            window.quizOptions_42['474'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='473' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>2 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>Real-time metrics in the Amazon Connect metrics dashboard refresh approximately how often?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-473]' id='ays-answer-1416-42' value='1416'\/>\n\n                <label for='ays-answer-1416-42' class='  ays_position_initial  ays-quiz-keyboard-label'>Once every 24 hours<\/label><label for='ays-answer-1416-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-473]' id='ays-answer-1417-42' value='1417'\/>\n\n                <label for='ays-answer-1417-42' class='  ays_position_initial  ays-quiz-keyboard-label'>Every 15 seconds (near real time)<\/label><label for='ays-answer-1417-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-473]' id='ays-answer-1418-42' value='1418'\/>\n\n                <label for='ays-answer-1418-42' class='  ays_position_initial  ays-quiz-keyboard-label'>Once a week<\/label><label for='ays-answer-1418-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_42 === 'undefined'){\n                window.quizOptions_42 = [];\n            }\n            window.quizOptions_42['473'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='472' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>3 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>What does 'Agents in Error' status typically mean in real-time metrics?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-472]' id='ays-answer-1413-42' value='1413'\/>\n\n                <label for='ays-answer-1413-42' class='  ays_position_initial  ays-quiz-keyboard-label'>The agent&#039;s softphone\/CCP is in an error or non-responsive state<\/label><label for='ays-answer-1413-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-472]' id='ays-answer-1414-42' value='1414'\/>\n\n                <label for='ays-answer-1414-42' class='  ays_position_initial  ays-quiz-keyboard-label'>The agent answered incorrectly<\/label><label for='ays-answer-1414-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-472]' id='ays-answer-1415-42' value='1415'\/>\n\n                <label for='ays-answer-1415-42' class='  ays_position_initial  ays-quiz-keyboard-label'>The agent is on a scheduled break<\/label><label for='ays-answer-1415-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_42 === 'undefined'){\n                window.quizOptions_42 = [];\n            }\n            window.quizOptions_42['472'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='471' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>4 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>Which real-time metric would you check to see how many agents are staffed on a queue right now?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-471]' id='ays-answer-1410-42' value='1410'\/>\n\n                <label for='ays-answer-1410-42' class='  ays_position_initial  ays-quiz-keyboard-label'>Staffed \/ Agents Staffed<\/label><label for='ays-answer-1410-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-471]' id='ays-answer-1411-42' value='1411'\/>\n\n                <label for='ays-answer-1411-42' class='  ays_position_initial  ays-quiz-keyboard-label'>Abandonment Rate<\/label><label for='ays-answer-1411-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-471]' id='ays-answer-1412-42' value='1412'\/>\n\n                <label for='ays-answer-1412-42' class='  ays_position_initial  ays-quiz-keyboard-label'>Service Level<\/label><label for='ays-answer-1412-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_42 === 'undefined'){\n                window.quizOptions_42 = [];\n            }\n            window.quizOptions_42['471'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='470' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>5 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>What does the real-time metric 'Agents After Contact Work (ACW)' show?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-470]' id='ays-answer-1407-42' value='1407'\/>\n\n                <label for='ays-answer-1407-42' class='  ays_position_initial  ays-quiz-keyboard-label'>Agents currently on a call<\/label><label for='ays-answer-1407-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-470]' id='ays-answer-1408-42' value='1408'\/>\n\n                <label for='ays-answer-1408-42' class='  ays_position_initial  ays-quiz-keyboard-label'>Agents wrapping up work after finishing a contact, before becoming available again<\/label><label for='ays-answer-1408-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-470]' id='ays-answer-1409-42' value='1409'\/>\n\n                <label for='ays-answer-1409-42' class='  ays_position_initial  ays-quiz-keyboard-label'>Agents scheduled for tomorrow<\/label><label for='ays-answer-1409-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_42 === 'undefined'){\n                window.quizOptions_42 = [];\n            }\n            window.quizOptions_42['470'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='469' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>6 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>In the real-time metrics dashboard, what does 'Agents Available' represent?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-469]' id='ays-answer-1404-42' value='1404'\/>\n\n                <label for='ays-answer-1404-42' class='  ays_position_initial  ays-quiz-keyboard-label'>Agents who are logged in and ready to accept a contact<\/label><label for='ays-answer-1404-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-469]' id='ays-answer-1405-42' value='1405'\/>\n\n                <label for='ays-answer-1405-42' class='  ays_position_initial  ays-quiz-keyboard-label'>Agents who are on break<\/label><label for='ays-answer-1405-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-469]' id='ays-answer-1406-42' value='1406'\/>\n\n                <label for='ays-answer-1406-42' class='  ays_position_initial  ays-quiz-keyboard-label'>Agents who have logged out<\/label><label for='ays-answer-1406-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_42 === 'undefined'){\n                window.quizOptions_42 = [];\n            }\n            window.quizOptions_42['469'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='468' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>7 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>Which real-time agent status indicates the agent is actively handling a contact?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-468]' id='ays-answer-1401-42' value='1401'\/>\n\n                <label for='ays-answer-1401-42' class='  ays_position_initial  ays-quiz-keyboard-label'>On Contact<\/label><label for='ays-answer-1401-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-468]' id='ays-answer-1402-42' value='1402'\/>\n\n                <label for='ays-answer-1402-42' class='  ays_position_initial  ays-quiz-keyboard-label'>Available<\/label><label for='ays-answer-1402-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-468]' id='ays-answer-1403-42' value='1403'\/>\n\n                <label for='ays-answer-1403-42' class='  ays_position_initial  ays-quiz-keyboard-label'>Offline<\/label><label for='ays-answer-1403-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_42 === 'undefined'){\n                window.quizOptions_42 = [];\n            }\n            window.quizOptions_42['468'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='467' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>8 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>What does the real-time metric 'Oldest Contact in Queue' indicate?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-467]' id='ays-answer-1398-42' value='1398'\/>\n\n                <label for='ays-answer-1398-42' class='  ays_position_initial  ays-quiz-keyboard-label'>The average wait time of all contacts<\/label><label for='ays-answer-1398-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-467]' id='ays-answer-1399-42' value='1399'\/>\n\n                <label for='ays-answer-1399-42' class='  ays_position_initial  ays-quiz-keyboard-label'>The elapsed time the longest-waiting contact has been in queue<\/label><label for='ays-answer-1399-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-467]' id='ays-answer-1400-42' value='1400'\/>\n\n                <label for='ays-answer-1400-42' class='  ays_position_initial  ays-quiz-keyboard-label'>The oldest agent&#039;s login duration<\/label><label for='ays-answer-1400-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_42 === 'undefined'){\n                window.quizOptions_42 = [];\n            }\n            window.quizOptions_42['467'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='465' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>9 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>Which real-time metric shows the number of contacts currently waiting in a queue?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-465]' id='ays-answer-1392-42' value='1392'\/>\n\n                <label for='ays-answer-1392-42' class='  ays_position_initial  ays-quiz-keyboard-label'>Contacts in Queue<\/label><label for='ays-answer-1392-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-465]' id='ays-answer-1393-42' value='1393'\/>\n\n                <label for='ays-answer-1393-42' class='  ays_position_initial  ays-quiz-keyboard-label'>Contacts Handled<\/label><label for='ays-answer-1393-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-465]' id='ays-answer-1394-42' value='1394'\/>\n\n                <label for='ays-answer-1394-42' class='  ays_position_initial  ays-quiz-keyboard-label'>Average Handle Time<\/label><label for='ays-answer-1394-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_42 === 'undefined'){\n                window.quizOptions_42 = [];\n            }\n            window.quizOptions_42['465'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='464' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>10 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>Real-time metrics in Amazon Connect reflect data for which time period?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-464]' id='ays-answer-1389-42' value='1389'\/>\n\n                <label for='ays-answer-1389-42' class='  ays_position_initial  ays-quiz-keyboard-label'>The entire previous month<\/label><label for='ays-answer-1389-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-464]' id='ays-answer-1390-42' value='1390'\/>\n\n                <label for='ays-answer-1390-42' class='  ays_position_initial  ays-quiz-keyboard-label'>The current, ongoing interval (as of &#039;right now&#039;)<\/label><label for='ays-answer-1390-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-464]' id='ays-answer-1391-42' value='1391'\/>\n\n                <label for='ays-answer-1391-42' class='  ays_position_initial  ays-quiz-keyboard-label'>Only the last calendar year<\/label><label for='ays-answer-1391-42' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_42 === 'undefined'){\n                window.quizOptions_42 = [];\n            }\n            window.quizOptions_42['464'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays-quiz-keyboard-active ays_arrow ays_display_none\" tabindex='0'><\/i>\n                            <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active '  value='Prev' \/><i class='ays_display_none ays_fa ays_fa_flag_checkered ays_finish action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active' tabindex='0'><\/i><input type='submit' name='ays_finish_quiz' class='  ays_next ays_finish action-button ays-quiz-keyboard-active' value='See Result'\/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step ays_thank_you_fs'>\n            <div class='ays-abs-fs ays-end-page'><div data-class='lds-ripple' data-role='loader' class='ays-loader'><div><\/div><div><\/div><\/div><div class='ays_quiz_results_page'><div class='ays_score_message'><\/div><div class='ays_message'><\/div><p class='ays_score ays_score_display_none animated'>Your score is<\/p><p class='ays_average'>The average score is 0%<\/p><div class='ays-progress third'>\n                <span class='ays-progress-value third'>0%<\/span>\n                <div class='ays-progress-bg third'>\n                    <div class='ays-progress-bar third' style='width:0%;'><\/div>\n                <\/div>\n            <\/div><p class='ays_restart_button_p'><button type='button' class='action-button ays_restart_button ays-quiz-keyboard-active'>\n                    <i class='ays_fa ays_fa_undo'><\/i>\n                    <span>Restart quiz<\/span>\n                <\/button><\/p><\/div>\n            <\/div>\n        <\/div><style>\n            div#ays-quiz-container-42 * {\n                box-sizing: border-box;\n            }\n\n            #ays-quiz-container-42 [id^='ays_finish_quiz_'] div.step div.ays-abs-fs {\n                width: 90%;\n            }\n\n            \/* Styles for Internet Explorer start *\/\n            #ays-quiz-container-42 #ays_finish_quiz_42 {\n                \n            }\n\n            \/* Styles for Quiz container *\/\n            #ays-quiz-container-42{\n                min-height: 0px;\n             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text-decoration: none;\n                letter-spacing: 0px;\n                font-weight: normal;\n            }\n\n            #ays-quiz-container-42 .ays_questtion_explanation *:not(strong) {\n                text-transform:none;\n                text-decoration: none;\n                letter-spacing: 0px;\n                font-weight: normal;\n            }\n\n            #ays-quiz-container-42 .right_answer_text *:not(strong) {\n                text-transform:none;\n                text-decoration: none;\n                letter-spacing: 0px;\n                font-weight: normal;\n            }\n\n            #ays-quiz-container-42 .right_answer_text p {\n                font-size:16px;\n            }\n\n            #ays-quiz-container-42 .ays-quiz-question-note-message-box p {\n                font-size:14px;\n            }\n\n            #ays-quiz-container-42 .ays-quiz-question-note-message-box *:not(strong) {\n                text-transform:none;\n                text-decoration: none;\n                letter-spacing: 0px;\n                font-weight: normal;\n            }\n            \n            #ays-quiz-container-42 .ays_cb_and_a,\n            #ays-quiz-container-42 .ays_cb_and_a * {\n                color: rgb(0,0,0);\n                text-align: center;\n            }\n\n            \/* Quiz textarea height *\/\n            #ays-quiz-container-42 textarea {\n                height: 100px;\n                min-height: 100px;\n            }\n\n            \/* Quiz rate and passed users count *\/\n            #ays-quiz-container-42 .ays_quizn_ancnoxneri_qanak,\n            #ays-quiz-container-42 .ays_quiz_rete_avg {\n                color:#fff !important;\n                background-color:#000000;   \n            }\n\n            #ays-quiz-container-42 .ays-questions-container > .ays_quizn_ancnoxneri_qanak {\n                padding: 5px 20px;\n            }\n            #ays-quiz-container-42 div.for_quiz_rate.ui.star.rating .icon {\n                color: rgba(0,0,0,0.35);\n            }\n            #ays-quiz-container-42 .ays_quiz_rete_avg div.for_quiz_rate_avg.ui.star.rating .icon {\n                color: rgba(255,255,255,0.5);\n            }\n\n            #ays-quiz-container-42 .ays_quiz_rete .ays-quiz-rate-link-box .ays-quiz-rate-link {\n                color: #000000;\n            }\n\n            \/* Loaders *\/            \n            #ays-quiz-container-42 div.lds-spinner,\n            #ays-quiz-container-42 div.lds-spinner2 {\n                color: #000000;\n            }\n            #ays-quiz-container-42 div.lds-spinner div:after,\n            #ays-quiz-container-42 div.lds-spinner2 div:after {\n                background-color: #000000;\n            }\n            #ays-quiz-container-42 .lds-circle,\n            #ays-quiz-container-42 .lds-facebook div,\n            #ays-quiz-container-42 .lds-ellipsis div{\n                background: #000000;\n            }\n            #ays-quiz-container-42 .lds-ripple div{\n                border-color: #000000;\n            }\n            #ays-quiz-container-42 .lds-dual-ring::after,\n            #ays-quiz-container-42 .lds-hourglass::after{\n                border-color: #000000 transparent #000000 transparent;\n            }\n\n            \/* Stars *\/\n            #ays-quiz-container-42 .ui.rating .icon,\n            #ays-quiz-container-42 .ui.rating .icon:before {\n                font-family: Rating !important;\n            }\n\n            \/* Progress bars *\/\n            #ays-quiz-container-42 #ays_finish_quiz_42 .ays-progress {\n                border-color: rgba(0,0,0,0.8);\n            }\n            #ays-quiz-container-42 #ays_finish_quiz_42 .ays-progress-bg {\n                background-color: rgba(0,0,0,0.3);\n            }    \n            #ays-quiz-container-42 .ays-progress-value {\n                color: #000000;\n                text-align: center;\n            }\n            #ays-quiz-container-42 .ays-progress-bar {\n                background-color: #5d6cf9;\n            }\n            #ays-quiz-container-42 .ays-question-counter .ays-live-bar-wrap {\n                direction:ltr !important;\n            }\n            #ays-quiz-container-42 .ays-live-bar-fill{\n                color: #000000;\n                border-bottom: 2px solid rgba(0,0,0,0.8);\n                text-shadow: 0px 0px 5px #fff;\n            }\n            #ays-quiz-container-42 .ays-live-bar-fill.ays-live-fourth,\n            #ays-quiz-container-42 .ays-live-bar-fill.ays-live-third,\n            #ays-quiz-container-42 .ays-live-bar-fill.ays-live-second {\n                text-shadow: unset;\n            }\n            #ays-quiz-container-42 .ays-live-bar-percent{\n                display:none;\n            }\n            #ays-quiz-container-42 #ays_finish_quiz_42 .ays_average {\n                text-align: center;\n            }\n            \n            \/* Music, Sound *\/\n            #ays-quiz-container-42 .ays_music_sound {\n                color:rgb(0,0,0);\n            }\n\n            \/* Dropdown questions scroll bar *\/\n            #ays-quiz-container-42 blockquote {\n                border-left-color: #000000 !important;                                      \n            }\n\n            \/* Quiz Password *\/\n            #ays-quiz-container-42 .ays-start-page > input[id^='ays_quiz_password_val_'],\n            #ays-quiz-container-42 .ays-quiz-password-toggle-visibility-box {\n                width: 100%;\n            }\n\n\n            \/* Question hint *\/\n            #ays-quiz-container-42 .ays_question_hint_container .ays_question_hint_text {\n                background-color:#fff;\n                box-shadow: 0 0 15px 3px rgba(201,201,201,0.6);\n                max-width: 270px;\n            }\n\n            #ays-quiz-container-42 .ays_question_hint_container .ays_question_hint_text p {\n                max-width: unset;\n            }\n\n            #ays-quiz-container-42 .ays-quiz-additonal-box {\n                display: flex;\n                justify-content: flex-end;\n                align-items: center;\n                position: relative;  \n            }\n\n            #ays-quiz-container-42 .ays_questions_hint_max_width_class {\n                max-width: 80%;\n            }\n\n            \/* Information form *\/\n            #ays-quiz-container-42 .ays-form-title{\n                color:rgb(0,0,0);\n            }\n\n            \/* Quiz timer *\/\n            #ays-quiz-container-42 div.ays-quiz-redirection-timer,\n            #ays-quiz-container-42 div.ays-quiz-timer{\n                color: #000000;\n                text-align: center;\n            }\n\n            #ays-quiz-container-42 div.ays-quiz-timer.ays-quiz-message-before-timer:before {\n                font-weight: 500;\n            }\n\n            \/* Quiz title \/ transformation *\/\n            #ays-quiz-container-42 .ays-fs-title{\n                text-transform: uppercase;\n                font-size: 28px;\n                text-align: center;\n                    text-shadow: none;\n            }\n            \n            \/* Quiz buttons *\/\n            #ays-quiz-container-42 .ays_arrow {\n                color:#ffffff!important;\n            }\n            #ays-quiz-container-42 input#ays-submit,\n            #ays-quiz-container-42 #ays_finish_quiz_42 .action-button,\n            div#ays-quiz-container-42 #ays_finish_quiz_42 .action-button.ays_restart_button,\n            #ays-quiz-container-42 + .ays-quiz-category-selective-main-container .ays-quiz-category-selective-restart-bttn,\n            #ays-quiz-container-42 .ays-quiz-category-selective-submit-bttn {\n                background: none;\n                background-color: #5d6cf9;\n                color:#ffffff;\n                font-size: 18px;\n                padding: 14px 36px;\n                border-radius: 8px;\n                height: auto;\n                letter-spacing: 0;\n                box-shadow: unset;\n                width: auto;\n                \/* border: unset; *\/\n                min-height: unset;\n                line-height: normal;\n                text-shadow: unset;\n            }\n            #ays-quiz-container-42 input#ays-submit,\n            #ays-quiz-container-42 #ays_finish_quiz_42 input.action-button,\n            #ays-quiz-container-42 + .ays-quiz-category-selective-main-container .ays-quiz-category-selective-restart-bttn,\n            #ays-quiz-container-42 .ays-quiz-category-selective-submit-bttn {\n                \n            }\n\n            #ays-quiz-container-42 #ays_finish_quiz_42 .action-button.ays_check_answer {\n                padding: 5px 10px;\n                font-size: 18px !important;\n            }\n            #ays-quiz-container-42 #ays_finish_quiz_42 .action-button.ays_restart_button {\n                white-space: nowrap;\n                padding: 5px 10px;\n                white-space: normal;\n            }\n            #ays-quiz-container-42 input#ays-submit:hover,\n            #ays-quiz-container-42 input#ays-submit:focus,\n            #ays-quiz-container-42 #ays_finish_quiz_42 .action-button:hover,\n            #ays-quiz-container-42 #ays_finish_quiz_42 .action-button:focus,\n            #ays-quiz-container-42 + .ays-quiz-category-selective-main-container .ays-quiz-category-selective-restart-bttn:hover,\n            #ays-quiz-container-42 .ays-quiz-category-selective-submit-bttn:hover {\n                background: none;\n                box-shadow: 0 0 0 2px #ffffff;\n                background-color: #5d6cf9;\n            }\n            #ays-quiz-container-42 .ays_restart_button {\n                color: #ffffff;\n            }\n            \n            #ays-quiz-container-42 .ays_restart_button_p,\n            #ays-quiz-container-42 .ays_buttons_div {\n                justify-content: center;\n            }\n\n            #ays-quiz-container-42 .ays_finish.action-button{\n                margin: 10px 5px;\n            }\n\n            #ays-quiz-container-42 .ays-share-btn.ays-share-btn-branded {\n                color: #fff;\n                display: inline-block;\n            }\n\n            #ays-quiz-container-42 .ays_quiz_results .ays-field.checked_answer_div.correct_div input:checked+label {\n                background-color: transparent;\n            }\n                        \n            \/* Question answers *\/\n            #ays-quiz-container-42 .ays-field {\n                    border-color: #dddddd;\n                    border-style: solid;\n                    border-width: 1px;\n                    box-shadow: none;flex-direction: row-reverse;\n            }\n            \n\n            \/* Answer maximum length of a text field *\/\n            #ays-quiz-container-42 .ays_quiz_question_text_message{\n                color: #000000;\n                text-align: left;\n                font-size: 12px;\n            }\n\n            div#ays-quiz-container-42 div.ays_quiz_question_text_error_message {\n                color: #ff0000;\n            }\n\n            \/* Questions answer image *\/\n            #ays-quiz-container-42 .ays-answer-image {\n                width:15em;\n                height:150px;\n                object-fit: cover;\n                border-radius: 0px;\n                max-width: 100%;\n            }\n            \n            #ays-quiz-container-42 .ays-quiz-answers .ays-field:hover:not(.ays-answered-text-input){\n                opacity: 1;\n            }\n            #ays-quiz-container-42 #ays_finish_quiz_42 .ays-field label.ays_answer_caption[for^='ays-answer-'] {\n                z-index: 1;\n                position:initial;bottom:0;}\n            #ays-quiz-container-42 #ays_finish_quiz_42 .ays-field input~label[for^='ays-answer-'] {\n                padding: 5px;\n            }\n\n            #ays-quiz-container-42 #ays_finish_quiz_42 .ays-field {\n                margin-bottom: 12px;\n            }\n            #ays-quiz-container-42 #ays_finish_quiz_42 .ays-field.ays_grid_view_item {\n                width: calc(50% - 6px);\n            }\n            #ays-quiz-container-42 #ays_finish_quiz_42 .ays-field.ays_grid_view_item:nth-child(odd) {\n                margin-right: 6px;\n            }\n            \n            #ays-quiz-container-42 #ays_finish_quiz_42 .ays-field input:checked+label:before {\n                border-color: #5d6cf9;\n                background: #5d6cf9;\n                background-clip: content-box;\n            }\n            #ays-quiz-container-42 .ays-quiz-answers div.ays-text-right-answer {\n                color: #000000;\n            }\n                        \n            \/* Questions answer right\/wrong icons *\/\n            #ays-quiz-container-42 .ays-field input~label.answered.correct:after{\n                content: '';          }\n            #ays-quiz-container-42 .ays-field input~label.answered.wrong:after{\n                content: '';\n            }\n            #ays-quiz-container-42 .ays-field label.answered:last-of-type:after{\n                display: none;\n                height: auto;\n                left: 10px;top: 10px;}\n            \/* Dropdown questions *\/            \n            #ays-quiz-container-42 #ays_finish_quiz_42 .ays-field .select2-container--default .select2-selection--single {\n                border-bottom: 2px solid #5d6cf9;\n                background-color: #5d6cf9;\n            }\n            \n            #ays-quiz-container-42 .ays-field .select2-container--default .select2-selection--single .select2-selection__placeholder,\n            #ays-quiz-container-42 .ays-field .select2-container--default .select2-selection--single .select2-selection__rendered,\n            #ays-quiz-container-42 .ays-field .select2-container--default .select2-selection--single .select2-selection__arrow {\n                color: #ffffff;\n            }\n\n            #ays-quiz-container-42 .select2-container--default .select2-search--dropdown .select2-search__field:focus,\n            #ays-quiz-container-42 .select2-container--default .select2-search--dropdown .select2-search__field {\n                outline: unset;\n                padding: 0.75rem;\n            }\n\n            #ays-quiz-container-42 .ays-field .select2-container--default .select2-selection--single .select2-selection__rendered,\n            #ays-quiz-container-42 .select2-container--default .select2-results__option--highlighted[aria-selected] {\n                background-color: #5d6cf9;\n            }\n\n            #ays-quiz-container-42 .ays-field .select2-container--default,\n            #ays-quiz-container-42 .ays-field .select2-container--default .selection,\n            #ays-quiz-container-42 .ays-field .select2-container--default .dropdown-wrapper,\n            #ays-quiz-container-42 .ays-field .select2-container--default .select2-selection--single .select2-selection__rendered,\n            #ays-quiz-container-42 .ays-field .select2-container--default .select2-selection--single .select2-selection__rendered .select2-selection__placeholder,\n            #ays-quiz-container-42 .ays-field .select2-container--default .select2-selection--single .select2-selection__arrow,\n            #ays-quiz-container-42 .ays-field .select2-container--default .select2-selection--single .select2-selection__arrow b[role='presentation'] {\n                font-size: 16px !important;\n            }\n\n            #ays-quiz-container-42 .select2-container--default .select2-results__option {\n                padding: 6px;\n            }\n            \n            \/* Dropdown questions scroll bar *\/\n            #ays-quiz-container-42 .select2-results__options::-webkit-scrollbar {\n                width: 7px;\n            }\n            #ays-quiz-container-42 .select2-results__options::-webkit-scrollbar-track {\n                background-color: rgba(255,255,255,0.35);\n            }\n            #ays-quiz-container-42 .select2-results__options::-webkit-scrollbar-thumb {\n                transition: .3s ease-in-out;\n                background-color: rgba(0,0,0,0.55);\n            }\n            #ays-quiz-container-42 .select2-results__options::-webkit-scrollbar-thumb:hover {\n                transition: .3s ease-in-out;\n                background-color: rgba(0,0,0,0.85);\n            }\n\n            \/* Audio \/ Video *\/\n            #ays-quiz-container-42 .mejs-container .mejs-time{\n                box-sizing: unset;\n            }\n            #ays-quiz-container-42 .mejs-container .mejs-time-rail {\n                padding-top: 15px;\n            }\n\n            #ays-quiz-container-42 .mejs-container .mejs-mediaelement video {\n                margin: 0;\n            }\n\n            \/* Limitation *\/\n            #ays-quiz-container-42 .ays-quiz-limitation-count-of-takers {\n                padding: 50px;\n            }\n\n            #ays-quiz-container-42 div.ays-quiz-results-toggle-block span.ays-show-res-toggle.ays-res-toggle-show,\n            #ays-quiz-container-42 div.ays-quiz-results-toggle-block span.ays-show-res-toggle.ays-res-toggle-hide{\n                color: #000000;\n            }\n\n            #ays-quiz-container-42 div.ays-quiz-results-toggle-block input:checked + label.ays_switch_toggle {\n                border: 1px solid #000000;\n            }\n\n            #ays-quiz-container-42 div.ays-quiz-results-toggle-block input:checked + label.ays_switch_toggle {\n                border: 1px solid #000000;\n            }\n\n            #ays-quiz-container-42 div.ays-quiz-results-toggle-block input:checked + label.ays_switch_toggle:after{\n                background: #000000;\n            }\n\n            #ays-quiz-container-42.ays_quiz_elegant_dark div.ays-quiz-results-toggle-block input:checked + label.ays_switch_toggle:after,\n            #ays-quiz-container-42.ays_quiz_rect_dark div.ays-quiz-results-toggle-block input:checked + label.ays_switch_toggle:after{\n                background: #000;\n            }\n\n            \/* Hestia theme (Version: 3.0.16) | Start *\/\n            #ays-quiz-container-42 .mejs-container .mejs-inner .mejs-controls .mejs-button > button:hover,\n            #ays-quiz-container-42 .mejs-container .mejs-inner .mejs-controls .mejs-button > button {\n                box-shadow: unset;\n                background-color: transparent;\n            }\n            #ays-quiz-container-42 .mejs-container .mejs-inner .mejs-controls .mejs-button > button {\n                margin: 10px 6px;\n            }\n            \/* Hestia theme (Version: 3.0.16) | End *\/\n\n            \/* Go theme (Version: 1.4.3) | Start *\/\n            #ays-quiz-container-42 label[for^='ays-answer']:before,\n            #ays-quiz-container-42 label[for^='ays-answer']:before {\n                -webkit-mask-image: unset;\n                mask-image: unset;\n            }\n\n            #ays-quiz-container-42.ays_quiz_classic_light .ays-field input:checked+label.answered.correct:before,\n            #ays-quiz-container-42.ays_quiz_classic_dark .ays-field input:checked+label.answered.correct:before {\n                background-color: #5d6cf9 !important;\n                background-color: rgba(39,174,96, 1) !important;\n            }\n            \/* Go theme (Version: 1.4.3) | End *\/\n\n            #ays-quiz-container-42 .ays_quiz_results fieldset.ays_fieldset .ays_quiz_question .wp-video {\n                width: 100% !important;\n                max-width: 100%;\n            }\n\n            \/* Classic Dark \/ Classic Light *\/\n            \/* Dropdown questions right\/wrong styles *\/\n            #ays-quiz-container-42.ays_quiz_classic_dark .correct_div,\n            #ays-quiz-container-42.ays_quiz_classic_light .correct_div{\n                border-color:green !important;\n                opacity: 1 !important;\n                background-color: rgba(39,174,96,0.4) !important;\n            }\n            #ays-quiz-container-42.ays_quiz_classic_dark .correct_div .selected-field,\n            #ays-quiz-container-42.ays_quiz_classic_light .correct_div .selected-field {\n                padding: 0px 10px 0px 10px;\n                color: green !important;\n            }\n\n            #ays-quiz-container-42.ays_quiz_classic_dark .wrong_div,\n            #ays-quiz-container-42.ays_quiz_classic_light .wrong_div{\n                border-color:red !important;\n                opacity: 1 !important;\n                background-color: rgba(243,134,129,0.4) !important;\n            }\n            #ays-quiz-container-42.ays_quiz_classic_dark .ays-field.checked_answer_div.wrong_div input:checked~label,\n            #ays-quiz-container-42.ays_quiz_classic_light .ays-field.checked_answer_div.wrong_div input:checked~label {\n                background-color: rgba(243,134,129,0.4) !important;\n            }\n            #ays-quiz-container-42.ays_quiz_classic_dark .ays-field,\n            #ays-quiz-container-42.ays_quiz_classic_light .ays-field {\n                text-align: left;\n                \/*margin-bottom: 10px;*\/\n                padding: 0;\n                transition: .3s ease-in-out;\n            }\n\n            #ays-quiz-container-42 .ays-quiz-close-full-screen {\n                fill: #000000;\n            }\n\n            #ays-quiz-container-42 .ays-quiz-open-full-screen {\n                fill: #000000;\n            }\n\n            #ays-quiz-container-42 .ays_quiz_login_form p{\n                color: #000000;\n            }\n\n            \/* report questions modal start *\/\n            .ays-modal-reports {\n                display: none;\n                position: fixed;\n                z-index: 9999;\n                left: 0;\n                top: 0;\n                width: 100%;\n                height: 100%;\n                overflow: auto;\n                background-color: rgba(0, 0, 0, 0.4);\n                animation-duration: .5s;\n                background-color: rgba(0, 0, 0, 0.4);\n            }\n\n            #ays-quiz-question-report-modal-42 .ays-modal-content-reports {\n                background-color: #fefefe;\n                margin: 10% auto;\n                border: 1px solid #888;\n                max-width: 500px;\n                width: 100%;\n                border-radius: 10px;\n                padding: 20px;\n                box-sizing: border-box;\n                position: relative;\n            }\n\n            #ays-quiz-question-report-modal-42 .ays-modal-content-reports label{\n                display: block;\n                margin-bottom: 10px;\n                font-weight: bold;\n                letter-spacing: normal;\n            }\n\n            #ays-quiz-question-report-modal-42 .ays-modal-content-reports textarea {\n                display: block;\n                width: 100%;\n                height: 100px;\n                padding: 5px;\n                box-sizing: border-box;\n                border-radius: 5px;\n                border: 1px solid #ccc;\n                max-width: 100%;\n                max-height: 500px;\n                resize: vertical;\n                transition: unset;\n            }\n\n            #ays-quiz-question-report-modal-42 .ays-modal-content-reports input.ays-quiz-submit-question-report {\n                background-color: #0073aa;\n                color: #fff !important;\n                border: none;\n                border-radius: 5px;\n                padding: 10px 20px;\n                cursor: pointer;\n                margin-top: 20px;\n                line-height: normal;\n                letter-spacing: normal;\n                box-shadow: unset;\n                background-image: unset;\n            }\n\n            #ays-quiz-question-report-modal-42 .ays-close-reports-window {\n                color: #aaa;\n                font-weight: bold;\n                position: absolute;\n                top: 1%;\n                right: 1%;\n            }\n\n            #ays-quiz-question-report-modal-42 .ays-close-reports-window img {\n                box-shadow: unset;\n            }\n            \n            #ays-quiz-question-report-modal-42 .ays-quiz-preloader img {\n                box-shadow: unset;\n            }\n\n            #ays-quiz-question-report-modal-42 .ays-close-reports-window img:hover,\n            #ays-quiz-question-report-modal-42 .ays-close-reports-window img:focus {\n                cursor: pointer;\n            }\n\n            #ays-quiz-question-report-modal-42 .ays-quiz-question-report-error {\n                display: none;\n                font-size: 13px;\n                color: #f00;\n                text-align: left;\n            }\n\n            #ays-quiz-question-report-modal-42 .ays-quiz-question-report-textarea-label,\n            #ays-quiz-question-report-modal-42 .ays-quiz-question-report-title {\n                text-align: left;\n            }\n\n            #ays-quiz-question-report-modal-42 .ays_quiz_modal_overlay {\n                width: 100%;\n                height: 100%;\n                position: fixed;\n                top: 0;\n                left: 0;\n                position: absolute;\n                z-index: 1000000000;\n                flex-direction: column;\n            }\n\n            #ays-quiz-question-report-modal-42 .ays-quiz-container .ays-quiz-user-c\u0570oosing-anonymous-assessment {\n                margin: 10px 0;\n            }\n\n            \/* report questions modal end *\/\n\n            @media screen and (max-width: 768px){\n                #ays-quiz-container-42{\n                    max-width: 100%;\n                    border-radius: 8px !important;\n                }\n\n                div#ays-quiz-container-42 [id^='ays_finish_quiz_'] div.step div.ays-abs-fs {\n                    width: 90%;\n                }\n\n                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It is the first number a supervisor looks at.<\/li>\n<li><strong>Oldest contact in queue<\/strong> \u2013 how long the longest-waiting contact has been in the queue. It warns you about a bad customer experience before averages move.<\/li>\n<li><strong>Agents available<\/strong> \u2013 agents logged in, in the Available status and not on a contact, ready to take the next one.<\/li>\n<li><strong>Agents on contact<\/strong> \u2013 agents currently connected to a call, chat or task.<\/li>\n<li><strong>Agents in After Contact Work (ACW)<\/strong> \u2013 agents who have finished the conversation and are wrapping up notes or dispositions before taking the next contact.<\/li>\n<li><strong>Agents in error<\/strong> \u2013 agents whose softphone or browser failed to accept a contact, for example because of a microphone or network problem. They need help before they can take contacts again.<\/li>\n<li><strong>Refresh and time window<\/strong> \u2013 real-time reports refresh automatically and reflect the current moment or a short rolling window, unlike historical reports which cover past intervals.<\/li>\n<\/ul>\n<h2>How to use this quiz<\/h2>\n<p>Take the quiz, then open the real-time metrics page in Amazon Connect (Analytics and optimization \u2192 Real-time metrics) and find each status on the queues and agents tables. When you score 8 out of 10 or more, move on to <a href=\"https:\/\/techgyan360.com\/blog\/amazon-connect-real-time-metrics-quiz-lesson-2\/\">Amazon Connect Real-time Metrics Quiz \u2013 Lesson 2<\/a>.<\/p>\n<h2>Keep learning<\/h2>\n<ul>\n<li><a href=\"https:\/\/techgyan360.com\/blog\/top-50-amazon-connect-interview-questions-and-answers-for-2026\/\">Top 50 Amazon Connect interview questions<\/a><\/li>\n<li><a href=\"https:\/\/techgyan360.com\/practice-exams\/amazon-connect\/\">Free Amazon Connect practice test<\/a> with detailed explanations<\/li>\n<li><a href=\"https:\/\/techgyan360.com\/training\/amazon-connect-training-and-course.php\">Live Amazon Connect training<\/a> \u2013 every topic in this quiz is covered hands-on<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>This is Lesson 1 of our Amazon Connect Real-time Metrics quiz series. 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