{"id":781,"date":"2026-08-17T18:43:54","date_gmt":"2026-08-17T18:43:54","guid":{"rendered":"https:\/\/techgyan360.com\/blog\/?p=781"},"modified":"2026-08-17T18:52:39","modified_gmt":"2026-08-17T18:52:39","slug":"amazon-connect-historical-metrics-quiz-part-2","status":"publish","type":"post","link":"https:\/\/techgyan360.com\/blog\/amazon-connect-historical-metrics-quiz-part-2\/","title":{"rendered":"Amazon Connect Historical Metrics Quiz | Lesson 2"},"content":{"rendered":"\n            <div class='ays-quiz-container ays_quiz_classic_light   ays-quiz-keyboard-active' data-quest-effect='none'  data-hide-bg-image='false' id='ays-quiz-container-51'>\n                \n                \n                <div class='ays-questions-container'>\n                    \n                    \n                    \n                    <form action='' method='post' id='ays_finish_quiz_51' \n                        class='ays-quiz-form  enable_questions_result '\n                    >\n            <input type='hidden' value='list' class='answer_view_class'>\n            <input type='hidden' value='' class='ays_qm_enable_arrows'><section  style='display:none;'  class='ays_quiz_timer_container'>\n                <div class='ays-quiz-timer ' data-timer='600'><\/div>\n                <div class='ays-quiz-after-timer  empty_after_timer_text '><\/div>\n                <hr style='height:1px;'>\n            <\/section>\n            \n            \n            <div class='step active-step'>\n                <div class='ays-abs-fs ays-start-page'>\n                    \n                    \n                    <p class='ays-fs-title'>Amazon Connect Historical Metrics | Part 2<\/p>\n                    <div class='ays-fs-subtitle'><div class=\"n6owBd awi2gc\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-hveid=\"CAIIAAgACAQQAA\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><span data-subtree=\"aimfl,mfl\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\">Amazon Connect historical metrics <\/span><mark class=\"HxTRcb\" data-sfc-root=\"ep\" data-wiz-uids=\"mpsSwd_l\" data-ved=\"2ahUKEwjPm7ivo6iWAxUCTGwGHRn0Hr0QuJAPegoIAggACAAIBBAB\" data-sfc-inited=\"2\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 500; margin: 0px; text-decoration: none; border-bottom: 0px rgb(0, 29, 53);\"><!--qkimaf mpsSwd_k\/HugV6--><!--cqw1tb mpsSwd_k\/HugV6-->help you track past contact center performance<!--TgQPHd|||[]--><\/mark>. You can analyze agent productivity, service levels, and customer wait times over specific past dates. This data helps you spot trends, improve scheduling, and boost overall team work quality.<!--TgQPHd|||[]--><\/div>\n<div class=\"yhAwj\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-sfc-inited=\"2\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><!--TgQPHd|||[]--><\/div>\n<div class=\"otQkpb\" role=\"heading\" data-animation-nesting=\"\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 20px; font-weight: 600; margin: 24px 0px 12px; text-decoration: none; border-bottom: 0px rgb(0, 29, 53);\"><\/div>\n<\/div>\n                    <input type='hidden' name='ays_quiz_id' value='51'\/>\n                    <input type='hidden' name='ays_quiz_finish_nonce' value='b1401a959f'>\n                    <input type='hidden' name='ays_quiz_curent_page_link' class='ays-quiz-curent-page-link' value='https:\/\/techgyan360.com\/blog\/wp-json\/wp\/v2\/posts\/781'\/>\n                    <input type='hidden' name='ays_quiz_questions' value='594,593,592,591,590,494,493,492,491,490'>\n                    \n                    \n                    <input type='button'   class='ays_next start_button action-button ays-quiz-keyboard-active' value='Start' data-enable-leave-page=\"false\" \/>\n                    \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='594' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>1 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>Which historical metric would help identify contacts that were handled via the API (e.g., programmatically initiated), rather than through standard voice or chat channels?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-594]' id='ays-answer-1779-51' value='1779'\/>\n\n                <label for='ays-answer-1779-51' class='  ays_position_initial  ays-quiz-keyboard-label'>API Contacts Handled<\/label><label for='ays-answer-1779-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-594]' id='ays-answer-1780-51' value='1780'\/>\n\n                <label for='ays-answer-1780-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Contacts Queued<\/label><label for='ays-answer-1780-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-594]' id='ays-answer-1781-51' value='1781'\/>\n\n                <label for='ays-answer-1781-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Occupancy<\/label><label for='ays-answer-1781-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_51 === 'undefined'){\n                window.quizOptions_51 = [];\n            }\n            window.quizOptions_51['594'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='593' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>2 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>What does the historical metric 'Average Interaction and Hold Time' combine?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-593]' id='ays-answer-1776-51' value='1776'\/>\n\n                <label for='ays-answer-1776-51' class='  ays_position_initial  ays-quiz-keyboard-label'>The agent&#039;s active talk time plus any hold time during the contact, excluding After Contact Work<\/label><label for='ays-answer-1776-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-593]' id='ays-answer-1777-51' value='1777'\/>\n\n                <label for='ays-answer-1777-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Only the time a contact spent waiting in queue<\/label><label for='ays-answer-1777-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-593]' id='ays-answer-1778-51' value='1778'\/>\n\n                <label for='ays-answer-1778-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Only the agent&#039;s After Contact Work time<\/label><label for='ays-answer-1778-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_51 === 'undefined'){\n                window.quizOptions_51 = [];\n            }\n            window.quizOptions_51['593'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='592' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>3 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>Which historical metric reflects contacts that an agent transferred OUT to another queue or agent?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-592]' id='ays-answer-1773-51' value='1773'\/>\n\n                <label for='ays-answer-1773-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Contacts Transferred Out<\/label><label for='ays-answer-1773-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-592]' id='ays-answer-1774-51' value='1774'\/>\n\n                <label for='ays-answer-1774-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Contacts Handled<\/label><label for='ays-answer-1774-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-592]' id='ays-answer-1775-51' value='1775'\/>\n\n                <label for='ays-answer-1775-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Contacts Queued<\/label><label for='ays-answer-1775-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_51 === 'undefined'){\n                window.quizOptions_51 = [];\n            }\n            window.quizOptions_51['592'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='591' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>4 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>Which historical metric measures the number of contacts that were transferred INTO a queue from another queue or contact flow?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-591]' id='ays-answer-1770-51' value='1770'\/>\n\n                <label for='ays-answer-1770-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Contacts Transferred In<\/label><label for='ays-answer-1770-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-591]' id='ays-answer-1771-51' value='1771'\/>\n\n                <label for='ays-answer-1771-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Contacts Transferred Out<\/label><label for='ays-answer-1771-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-591]' id='ays-answer-1772-51' value='1772'\/>\n\n                <label for='ays-answer-1772-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Contacts Consulted<\/label><label for='ays-answer-1772-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_51 === 'undefined'){\n                window.quizOptions_51 = [];\n            }\n            window.quizOptions_51['591'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='590' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>5 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>Which historical metric specifically captures contacts that customers abandoned while they were on hold with an agent, as opposed to abandoning while waiting in the queue?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-590]' id='ays-answer-1767-51' value='1767'\/>\n\n                <label for='ays-answer-1767-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Contacts Hold Abandons<\/label><label for='ays-answer-1767-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-590]' id='ays-answer-1768-51' value='1768'\/>\n\n                <label for='ays-answer-1768-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Contacts Queued<\/label><label for='ays-answer-1768-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-590]' id='ays-answer-1769-51' value='1769'\/>\n\n                <label for='ays-answer-1769-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Average Queue Answer Time<\/label><label for='ays-answer-1769-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_51 === 'undefined'){\n                window.quizOptions_51 = [];\n            }\n            window.quizOptions_51['590'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='494' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>6 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>What does 'Contacts Abandoned' measure historically?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-494]' id='ays-answer-1479-51' value='1479'\/>\n\n                <label for='ays-answer-1479-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Contacts where the customer disconnected before being connected to an agent<\/label><label for='ays-answer-1479-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-494]' id='ays-answer-1480-51' value='1480'\/>\n\n                <label for='ays-answer-1480-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Contacts transferred to another queue<\/label><label for='ays-answer-1480-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-494]' id='ays-answer-1481-51' value='1481'\/>\n\n                <label for='ays-answer-1481-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Contacts handled successfully<\/label><label for='ays-answer-1481-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_51 === 'undefined'){\n                window.quizOptions_51 = [];\n            }\n            window.quizOptions_51['494'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='493' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>7 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>Which historical metric measures the percentage of contacts answered within a defined threshold (e.g., 80% in 20 seconds)?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-493]' id='ays-answer-1476-51' value='1476'\/>\n\n                <label for='ays-answer-1476-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Service Level<\/label><label for='ays-answer-1476-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-493]' id='ays-answer-1477-51' value='1477'\/>\n\n                <label for='ays-answer-1477-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Occupancy<\/label><label for='ays-answer-1477-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-493]' id='ays-answer-1478-51' value='1478'\/>\n\n                <label for='ays-answer-1478-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Abandonment Rate<\/label><label for='ays-answer-1478-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_51 === 'undefined'){\n                window.quizOptions_51 = [];\n            }\n            window.quizOptions_51['493'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='492' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>8 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>What does the historical metric 'Average Handle Time (AHT)' typically include?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-492]' id='ays-answer-1473-51' value='1473'\/>\n\n                <label for='ays-answer-1473-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Only ring time<\/label><label for='ays-answer-1473-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-492]' id='ays-answer-1474-51' value='1474'\/>\n\n                <label for='ays-answer-1474-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Talk time + hold time + After Contact Work time<\/label><label for='ays-answer-1474-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-492]' id='ays-answer-1475-51' value='1475'\/>\n\n                <label for='ays-answer-1475-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Only queue wait time<\/label><label for='ays-answer-1475-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_51 === 'undefined'){\n                window.quizOptions_51 = [];\n            }\n            window.quizOptions_51['492'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='491' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>9 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>Which historical metric shows the average time an agent spent actively handling a contact, excluding hold and ACW?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-491]' id='ays-answer-1470-51' value='1470'\/>\n\n                <label for='ays-answer-1470-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Average Agent Interaction Time<\/label><label for='ays-answer-1470-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-491]' id='ays-answer-1471-51' value='1471'\/>\n\n                <label for='ays-answer-1471-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Average Handle Time<\/label><label for='ays-answer-1471-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-491]' id='ays-answer-1472-51' value='1472'\/>\n\n                <label for='ays-answer-1472-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Occupancy<\/label><label for='ays-answer-1472-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_51 === 'undefined'){\n                window.quizOptions_51 = [];\n            }\n            window.quizOptions_51['491'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='490' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>10 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>Historical metrics in Amazon Connect are aggregated over what kind of time periods?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-490]' id='ays-answer-1467-51' value='1467'\/>\n\n                <label for='ays-answer-1467-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Only real-time seconds<\/label><label for='ays-answer-1467-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-490]' id='ays-answer-1468-51' value='1468'\/>\n\n                <label for='ays-answer-1468-51' class='  ays_position_initial  ays-quiz-keyboard-label'>Defined past intervals such as 15\/30 minutes, hourly, daily, weekly<\/label><label for='ays-answer-1468-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-490]' id='ays-answer-1469-51' value='1469'\/>\n\n                <label for='ays-answer-1469-51' class='  ays_position_initial  ays-quiz-keyboard-label'>They cannot be aggregated<\/label><label for='ays-answer-1469-51' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_51 === 'undefined'){\n                window.quizOptions_51 = [];\n            }\n            window.quizOptions_51['490'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays-quiz-keyboard-active ays_arrow ays_display_none\" tabindex='0'><\/i>\n                            <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active '  value='Prev' \/><i class='ays_display_none ays_fa ays_fa_flag_checkered ays_finish action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active' tabindex='0'><\/i><input type='submit' name='ays_finish_quiz' class='  ays_next ays_finish action-button ays-quiz-keyboard-active' value='See Result'\/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step ays_thank_you_fs'>\n            <div class='ays-abs-fs ays-end-page'><div data-class='lds-ripple' data-role='loader' class='ays-loader'><div><\/div><div><\/div><\/div><div class='ays_quiz_results_page'><div class='ays_score_message'><\/div><div class='ays_message'><\/div><p class='ays_score ays_score_display_none animated'>Your score is<\/p><p class='ays_average'>The average score is 0%<\/p><div class='ays-progress third'>\n                <span class='ays-progress-value third'>0%<\/span>\n                <div class='ays-progress-bg third'>\n                    <div class='ays-progress-bar third' style='width:0%;'><\/div>\n                <\/div>\n            <\/div><p class='ays_restart_button_p'><button type='button' class='action-button ays_restart_button ays-quiz-keyboard-active'>\n                    <i class='ays_fa ays_fa_undo'><\/i>\n                    <span>Restart quiz<\/span>\n                <\/button><\/p><\/div>\n            <\/div>\n        <\/div><style>\n            div#ays-quiz-container-51 * {\n                box-sizing: border-box;\n            }\n\n            #ays-quiz-container-51 [id^='ays_finish_quiz_'] div.step div.ays-abs-fs {\n                width: 90%;\n            }\n\n            \/* Styles for Internet Explorer start *\/\n            #ays-quiz-container-51 #ays_finish_quiz_51 {\n                \n            }\n\n            \/* Styles for Quiz container *\/\n            #ays-quiz-container-51{\n                min-height: 450px;\n                width:100%;\n                background-color:#fff;\n                background-position:center center;border-radius:8px;box-shadow: 0px 0px 15px  1px rgba(201,201,201,0.4);border: none;}\n\n            \/* Styles for questions *\/\n            #ays-quiz-container-51 #ays_finish_quiz_51 div.step {\n                min-height: 450px;\n            }\n\n            \/* Styles for text inside quiz container *\/\n            #ays-quiz-container-51 .ays-start-page *:not(input):not([class^='enlighter']),\n            #ays-quiz-container-51 .ays_question_hint,\n            #ays-quiz-container-51 label[for^=\"ays-answer-\"],\n            #ays-quiz-container-51 #ays_finish_quiz_51 p,\n            #ays-quiz-container-51 #ays_finish_quiz_51 .ays-fs-title,\n            #ays-quiz-container-51 .ays-fs-subtitle,\n            #ays-quiz-container-51 .logged_in_message,\n            #ays-quiz-container-51 .ays_score_message,\n            #ays-quiz-container-51 .ays_message{\n               color: #000000;\n               outline: none;\n            }\n\n            div#ays-quiz-container-51 .ays_question_hint.ays-quiz-keyboard-active,\n            div#ays-quiz-container-51 .ays_restart_button.ays-quiz-keyboard-active {\n                outline: revert;\n            }\n\n            #ays-quiz-container-51 .ays-quiz-password-message-box,\n            #ays-quiz-container-51 .ays-quiz-question-note-message-box,\n            #ays-quiz-container-51 .ays_quiz_question,\n            #ays-quiz-container-51 .ays-quiz-question-category-box,\n            #ays-quiz-container-51 .ays_quiz_question *:not([class^='enlighter']) {\n                color: #000000;\n            }\n\n            #ays-quiz-container-51 .ays-quiz-question-category-box em {\n                color: #000000;\n            }\n\n            #ays-quiz-container-51 textarea,\n            #ays-quiz-container-51 input::first-letter,\n            #ays-quiz-container-51 select::first-letter,\n            #ays-quiz-container-51 option::first-letter {\n                color: initial !important;\n            }\n            \n            #ays-quiz-container-51 p::first-letter:not(.ays_no_questions_message) {\n                color: #000000 !important;\n                background-color: transparent !important;\n                font-size: inherit !important;\n                font-weight: inherit !important;\n                float: none !important;\n                line-height: inherit !important;\n                margin: 0 !important;\n                padding: 0 !important;\n            }\n            \n            \n            #ays-quiz-container-51 .select2-container,\n            #ays-quiz-container-51 .ays-field * {\n                font-size: 15px !important;\n            }\n    \n            #ays-quiz-container-51 .ays_quiz_question p {\n                font-size: 16px;\n                text-align: inherit;\n            }\n\n            #ays-quiz-container-51 .ays-fs-subtitle p {\n                text-align:  center ;\n            }\n\n            #ays-quiz-container-51 .ays_quiz_question {\n                text-align:  center ;\n                margin-bottom: 10px;\n            }\n\n            #ays-quiz-container-51 .ays_quiz_question pre {\n                max-width: 100%;\n                white-space: break-spaces;\n            }\n\n            \/* Mango theme (Version: 1.4.202301041836) | tid=32449 | Start *\/\n            #ays-quiz-container-51 .ays_quiz_question img {\n                float: unset;\n                margin: 0;\n            }\n            \/* Mango theme (Version: 1.4.202301041836) | End *\/\n\n            #ays-quiz-container-51 .ays-quiz-timer p {\n                font-size: 16px;\n            }\n\n            #ays-quiz-container-51 section.ays_quiz_redirection_timer_container hr,\n            #ays-quiz-container-51 section.ays_quiz_timer_container hr {\n                margin: 0;\n            }\n\n            #ays-quiz-container-51 section.ays_quiz_timer_container.ays_quiz_timer_red_warning .ays-quiz-timer {\n                color: #ff0000;\n            }\n\n            #ays-quiz-container-51 .ays_thank_you_fs p {\n                text-align: center;\n            }\n\n            #ays-quiz-container-51 .ays_quiz_results_page .ays_score span {\n                visibility: visible;\n            }\n\n            #ays-quiz-container-51 input[type='button'],\n            #ays-quiz-container-51 input[type='submit'] {\n                color: #ffffff !important;\n            }\n\n            #ays-quiz-container-51 input[type='button']{\n                outline: none;\n            }\n\n            #ays-quiz-container-51 .information_form input[type='text'],\n            #ays-quiz-container-51 .information_form input[type='url'],\n            #ays-quiz-container-51 .information_form input[type='number'],\n            #ays-quiz-container-51 .information_form input[type='email'],\n            #ays-quiz-container-51 .information_form input[type='checkbox'],\n            #ays-quiz-container-51 .information_form input[type='tel'],\n            #ays-quiz-container-51 .information_form textarea,\n            #ays-quiz-container-51 .information_form select,\n            #ays-quiz-container-51 .information_form option {\n                color: initial !important;\n                outline: none;\n                background-image: unset;\n            }\n\n            #ays-quiz-container-51 .wrong_answer_text{\n                color:#ff4d4d;\n            }\n            #ays-quiz-container-51 .right_answer_text{\n                color:#33cc33;\n            }\n\n            #ays-quiz-container-51 .wrong_answer_text p {\n                font-size:16px;\n            }\n\n            #ays-quiz-container-51 .ays_questtion_explanation p {\n                font-size:16px;\n            }\n\n            #ays-quiz-container-51 .wrong_answer_text *:not(strong) {\n                text-transform:none;\n                text-decoration: none;\n                letter-spacing: 0px;\n                font-weight: normal;\n            }\n\n            #ays-quiz-container-51 .ays_questtion_explanation *:not(strong) {\n                text-transform:none;\n                text-decoration: none;\n                letter-spacing: 0px;\n                font-weight: normal;\n            }\n\n            #ays-quiz-container-51 .right_answer_text *:not(strong) {\n                text-transform:none;\n                text-decoration: none;\n                letter-spacing: 0px;\n                font-weight: normal;\n            }\n\n            #ays-quiz-container-51 .right_answer_text p {\n                font-size:16px;\n            }\n\n            #ays-quiz-container-51 .ays-quiz-question-note-message-box p {\n                font-size:14px;\n            }\n\n            #ays-quiz-container-51 .ays-quiz-question-note-message-box *:not(strong) {\n                text-transform:none;\n                text-decoration: none;\n                letter-spacing: 0px;\n                font-weight: normal;\n            }\n            \n            #ays-quiz-container-51 .ays_cb_and_a,\n            #ays-quiz-container-51 .ays_cb_and_a * {\n                color: rgb(0,0,0);\n                text-align: center;\n            }\n\n            \/* Quiz textarea height *\/\n            #ays-quiz-container-51 textarea {\n                height: 100px;\n                min-height: 100px;\n            }\n\n            \/* Quiz rate and passed users count *\/\n            #ays-quiz-container-51 .ays_quizn_ancnoxneri_qanak,\n            #ays-quiz-container-51 .ays_quiz_rete_avg {\n                color:#fff !important;\n                background-color:#000000;   \n            }\n\n            #ays-quiz-container-51 .ays-questions-container > .ays_quizn_ancnoxneri_qanak {\n                padding: 5px 20px;\n            }\n            #ays-quiz-container-51 div.for_quiz_rate.ui.star.rating .icon {\n                color: rgba(0,0,0,0.35);\n            }\n            #ays-quiz-container-51 .ays_quiz_rete_avg div.for_quiz_rate_avg.ui.star.rating .icon {\n                color: rgba(255,255,255,0.5);\n            }\n\n            #ays-quiz-container-51 .ays_quiz_rete .ays-quiz-rate-link-box .ays-quiz-rate-link {\n                color: #000000;\n            }\n\n            \/* Loaders *\/            \n            #ays-quiz-container-51 div.lds-spinner,\n            #ays-quiz-container-51 div.lds-spinner2 {\n                color: #000000;\n            }\n            #ays-quiz-container-51 div.lds-spinner div:after,\n            #ays-quiz-container-51 div.lds-spinner2 div:after {\n                background-color: #000000;\n            }\n            #ays-quiz-container-51 .lds-circle,\n            #ays-quiz-container-51 .lds-facebook div,\n            #ays-quiz-container-51 .lds-ellipsis div{\n                background: #000000;\n            }\n            #ays-quiz-container-51 .lds-ripple div{\n                border-color: #000000;\n            }\n            #ays-quiz-container-51 .lds-dual-ring::after,\n            #ays-quiz-container-51 .lds-hourglass::after{\n                border-color: #000000 transparent #000000 transparent;\n            }\n\n            \/* Stars *\/\n            #ays-quiz-container-51 .ui.rating .icon,\n            #ays-quiz-container-51 .ui.rating .icon:before {\n                font-family: Rating !important;\n            }\n\n            \/* Progress bars *\/\n            #ays-quiz-container-51 #ays_finish_quiz_51 .ays-progress {\n                border-color: rgba(0,0,0,0.8);\n            }\n            #ays-quiz-container-51 #ays_finish_quiz_51 .ays-progress-bg {\n                background-color: rgba(0,0,0,0.3);\n            }    \n            #ays-quiz-container-51 .ays-progress-value {\n                color: #000000;\n                text-align: center;\n            }\n            #ays-quiz-container-51 .ays-progress-bar {\n                background-color: #5d6cf9;\n            }\n            #ays-quiz-container-51 .ays-question-counter .ays-live-bar-wrap {\n                direction:ltr !important;\n            }\n            #ays-quiz-container-51 .ays-live-bar-fill{\n                color: #000000;\n                border-bottom: 2px solid rgba(0,0,0,0.8);\n                text-shadow: 0px 0px 5px #fff;\n            }\n            #ays-quiz-container-51 .ays-live-bar-fill.ays-live-fourth,\n            #ays-quiz-container-51 .ays-live-bar-fill.ays-live-third,\n            #ays-quiz-container-51 .ays-live-bar-fill.ays-live-second {\n                text-shadow: unset;\n            }\n            #ays-quiz-container-51 .ays-live-bar-percent{\n                display:none;\n            }\n            #ays-quiz-container-51 #ays_finish_quiz_51 .ays_average {\n                text-align: center;\n            }\n            \n            \/* Music, Sound *\/\n            #ays-quiz-container-51 .ays_music_sound {\n                color:rgb(0,0,0);\n            }\n\n            \/* Dropdown questions scroll bar *\/\n            #ays-quiz-container-51 blockquote {\n                border-left-color: #000000 !important;                                      \n            }\n\n            \/* Quiz Password *\/\n            #ays-quiz-container-51 .ays-start-page > input[id^='ays_quiz_password_val_'],\n            #ays-quiz-container-51 .ays-quiz-password-toggle-visibility-box {\n                width: 100%;\n            }\n\n\n            \/* Question hint *\/\n            #ays-quiz-container-51 .ays_question_hint_container .ays_question_hint_text {\n                background-color:#fff;\n                box-shadow: 0 0 15px 3px rgba(201,201,201,0.6);\n                max-width: 270px;\n            }\n\n            #ays-quiz-container-51 .ays_question_hint_container .ays_question_hint_text p {\n                max-width: unset;\n            }\n\n            #ays-quiz-container-51 .ays-quiz-additonal-box {\n                display: flex;\n                justify-content: flex-end;\n                align-items: center;\n                position: relative;  \n            }\n\n            #ays-quiz-container-51 .ays_questions_hint_max_width_class {\n                max-width: 80%;\n            }\n\n            \/* Information form *\/\n            #ays-quiz-container-51 .ays-form-title{\n                color:rgb(0,0,0);\n            }\n\n            \/* Quiz timer *\/\n            #ays-quiz-container-51 div.ays-quiz-redirection-timer,\n            #ays-quiz-container-51 div.ays-quiz-timer{\n                color: #000000;\n                text-align: center;\n            }\n\n            #ays-quiz-container-51 div.ays-quiz-timer.ays-quiz-message-before-timer:before {\n                font-weight: 500;\n            }\n\n            \/* Quiz title \/ transformation *\/\n            #ays-quiz-container-51 .ays-fs-title{\n                text-transform: uppercase;\n                font-size: 28px;\n                text-align: center;\n                    text-shadow: none;\n            }\n            \n            \/* Quiz buttons *\/\n            #ays-quiz-container-51 .ays_arrow {\n                color:#ffffff!important;\n            }\n            #ays-quiz-container-51 input#ays-submit,\n            #ays-quiz-container-51 #ays_finish_quiz_51 .action-button,\n            div#ays-quiz-container-51 #ays_finish_quiz_51 .action-button.ays_restart_button,\n            #ays-quiz-container-51 + .ays-quiz-category-selective-main-container .ays-quiz-category-selective-restart-bttn,\n            #ays-quiz-container-51 .ays-quiz-category-selective-submit-bttn {\n                background: none;\n                background-color: #5d6cf9;\n                color:#ffffff;\n                font-size: 18px;\n                padding: 14px 36px;\n                border-radius: 8px;\n                height: auto;\n                letter-spacing: 0;\n                box-shadow: unset;\n                width: auto;\n                \/* border: unset; *\/\n                min-height: unset;\n                line-height: normal;\n                text-shadow: unset;\n            }\n            #ays-quiz-container-51 input#ays-submit,\n            #ays-quiz-container-51 #ays_finish_quiz_51 input.action-button,\n            #ays-quiz-container-51 + .ays-quiz-category-selective-main-container .ays-quiz-category-selective-restart-bttn,\n            #ays-quiz-container-51 .ays-quiz-category-selective-submit-bttn {\n                \n            }\n\n            #ays-quiz-container-51 #ays_finish_quiz_51 .action-button.ays_check_answer {\n                padding: 5px 10px;\n                font-size: 18px !important;\n            }\n            #ays-quiz-container-51 #ays_finish_quiz_51 .action-button.ays_restart_button {\n                white-space: nowrap;\n                padding: 5px 10px;\n                white-space: normal;\n            }\n            #ays-quiz-container-51 input#ays-submit:hover,\n            #ays-quiz-container-51 input#ays-submit:focus,\n            #ays-quiz-container-51 #ays_finish_quiz_51 .action-button:hover,\n            #ays-quiz-container-51 #ays_finish_quiz_51 .action-button:focus,\n            #ays-quiz-container-51 + .ays-quiz-category-selective-main-container .ays-quiz-category-selective-restart-bttn:hover,\n            #ays-quiz-container-51 .ays-quiz-category-selective-submit-bttn:hover {\n                background: none;\n                box-shadow: 0 0 0 2px #ffffff;\n                background-color: #5d6cf9;\n            }\n            #ays-quiz-container-51 .ays_restart_button {\n                color: #ffffff;\n            }\n            \n            #ays-quiz-container-51 .ays_restart_button_p,\n            #ays-quiz-container-51 .ays_buttons_div {\n                justify-content: center;\n            }\n\n            #ays-quiz-container-51 .ays_finish.action-button{\n                margin: 10px 5px;\n            }\n\n            #ays-quiz-container-51 .ays-share-btn.ays-share-btn-branded {\n                color: #fff;\n                display: inline-block;\n            }\n\n            #ays-quiz-container-51 .ays_quiz_results .ays-field.checked_answer_div.correct_div input:checked+label {\n                background-color: transparent;\n            }\n                        \n            \/* Question answers *\/\n            #ays-quiz-container-51 .ays-field {\n                    border-color: #dddddd;\n                    border-style: solid;\n                    border-width: 1px;\n                    box-shadow: none;flex-direction: row-reverse;\n            }\n            \n\n            \/* Answer maximum length of a text field *\/\n            #ays-quiz-container-51 .ays_quiz_question_text_message{\n                color: #000000;\n                text-align: left;\n                font-size: 12px;\n            }\n\n            div#ays-quiz-container-51 div.ays_quiz_question_text_error_message {\n                color: #ff0000;\n            }\n\n            \/* Questions answer image *\/\n            #ays-quiz-container-51 .ays-answer-image {\n                width:15em;\n                height:150px;\n                object-fit: cover;\n            }\n            \n            #ays-quiz-container-51 .ays-quiz-answers .ays-field:hover:not(.ays-answered-text-input){\n                opacity: 1;\n            }\n            #ays-quiz-container-51 #ays_finish_quiz_51 .ays-field label.ays_answer_caption[for^='ays-answer-'] {\n                z-index: 1;\n                position:initial;bottom:0;}\n            #ays-quiz-container-51 #ays_finish_quiz_51 .ays-field input~label[for^='ays-answer-'] {\n                padding: 5px;\n            }\n\n            #ays-quiz-container-51 #ays_finish_quiz_51 .ays-field {\n                margin-bottom: 12px;\n            }\n            #ays-quiz-container-51 #ays_finish_quiz_51 .ays-field.ays_grid_view_item {\n                width: calc(50% - 6px);\n            }\n            #ays-quiz-container-51 #ays_finish_quiz_51 .ays-field.ays_grid_view_item:nth-child(odd) {\n                margin-right: 6px;\n            }\n            \n            #ays-quiz-container-51 #ays_finish_quiz_51 .ays-field input:checked+label:before {\n                border-color: #5d6cf9;\n                background: #5d6cf9;\n                background-clip: content-box;\n            }\n            #ays-quiz-container-51 .ays-quiz-answers div.ays-text-right-answer {\n                color: #000000;\n            }\n                        \n            \/* Questions answer right\/wrong icons *\/\n            #ays-quiz-container-51 .ays-field input~label.answered.correct:after{\n                content: '';          }\n            #ays-quiz-container-51 .ays-field input~label.answered.wrong:after{\n                content: '';\n            }\n            #ays-quiz-container-51 .ays-field label.answered:last-of-type:after{\n                display: none;\n                height: auto;\n                left: 10px;top: 10px;}\n            \/* Dropdown questions *\/            \n            #ays-quiz-container-51 #ays_finish_quiz_51 .ays-field .select2-container--default .select2-selection--single {\n                border-bottom: 2px solid #5d6cf9;\n                background-color: #5d6cf9;\n            }\n            \n            #ays-quiz-container-51 .ays-field .select2-container--default .select2-selection--single .select2-selection__placeholder,\n            #ays-quiz-container-51 .ays-field .select2-container--default .select2-selection--single .select2-selection__rendered,\n            #ays-quiz-container-51 .ays-field .select2-container--default .select2-selection--single .select2-selection__arrow {\n                color: #ffffff;\n            }\n\n            #ays-quiz-container-51 .select2-container--default .select2-search--dropdown .select2-search__field:focus,\n            #ays-quiz-container-51 .select2-container--default .select2-search--dropdown .select2-search__field {\n                outline: unset;\n                padding: 0.75rem;\n            }\n\n            #ays-quiz-container-51 .ays-field .select2-container--default .select2-selection--single .select2-selection__rendered,\n            #ays-quiz-container-51 .select2-container--default .select2-results__option--highlighted[aria-selected] {\n                background-color: #5d6cf9;\n            }\n\n            #ays-quiz-container-51 .ays-field .select2-container--default,\n            #ays-quiz-container-51 .ays-field .select2-container--default .selection,\n            #ays-quiz-container-51 .ays-field .select2-container--default .dropdown-wrapper,\n            #ays-quiz-container-51 .ays-field .select2-container--default .select2-selection--single .select2-selection__rendered,\n            #ays-quiz-container-51 .ays-field .select2-container--default .select2-selection--single .select2-selection__rendered .select2-selection__placeholder,\n            #ays-quiz-container-51 .ays-field .select2-container--default .select2-selection--single .select2-selection__arrow,\n            #ays-quiz-container-51 .ays-field .select2-container--default .select2-selection--single .select2-selection__arrow b[role='presentation'] {\n                font-size: 16px !important;\n            }\n\n            #ays-quiz-container-51 .select2-container--default .select2-results__option {\n                padding: 6px;\n            }\n            \n            \/* Dropdown questions scroll bar *\/\n            #ays-quiz-container-51 .select2-results__options::-webkit-scrollbar {\n                width: 7px;\n            }\n            #ays-quiz-container-51 .select2-results__options::-webkit-scrollbar-track {\n                background-color: rgba(255,255,255,0.35);\n            }\n            #ays-quiz-container-51 .select2-results__options::-webkit-scrollbar-thumb {\n                transition: .3s ease-in-out;\n                background-color: rgba(0,0,0,0.55);\n            }\n            #ays-quiz-container-51 .select2-results__options::-webkit-scrollbar-thumb:hover {\n                transition: .3s ease-in-out;\n                background-color: rgba(0,0,0,0.85);\n            }\n\n            \/* Audio \/ Video *\/\n            #ays-quiz-container-51 .mejs-container .mejs-time{\n                box-sizing: unset;\n            }\n            #ays-quiz-container-51 .mejs-container .mejs-time-rail {\n                padding-top: 15px;\n            }\n\n            #ays-quiz-container-51 .mejs-container .mejs-mediaelement video {\n                margin: 0;\n            }\n\n            \/* Limitation *\/\n            #ays-quiz-container-51 .ays-quiz-limitation-count-of-takers {\n                padding: 50px;\n            }\n\n            #ays-quiz-container-51 div.ays-quiz-results-toggle-block span.ays-show-res-toggle.ays-res-toggle-show,\n            #ays-quiz-container-51 div.ays-quiz-results-toggle-block span.ays-show-res-toggle.ays-res-toggle-hide{\n                color: #000000;\n            }\n\n            #ays-quiz-container-51 div.ays-quiz-results-toggle-block input:checked + label.ays_switch_toggle {\n                border: 1px solid #000000;\n            }\n\n            #ays-quiz-container-51 div.ays-quiz-results-toggle-block input:checked + label.ays_switch_toggle {\n                border: 1px solid #000000;\n            }\n\n            #ays-quiz-container-51 div.ays-quiz-results-toggle-block input:checked + label.ays_switch_toggle:after{\n                background: #000000;\n            }\n\n            #ays-quiz-container-51.ays_quiz_elegant_dark div.ays-quiz-results-toggle-block input:checked + label.ays_switch_toggle:after,\n            #ays-quiz-container-51.ays_quiz_rect_dark div.ays-quiz-results-toggle-block input:checked + label.ays_switch_toggle:after{\n                background: #000;\n            }\n\n            \/* Hestia theme (Version: 3.0.16) | Start *\/\n            #ays-quiz-container-51 .mejs-container .mejs-inner .mejs-controls .mejs-button > button:hover,\n            #ays-quiz-container-51 .mejs-container .mejs-inner .mejs-controls .mejs-button > button {\n                box-shadow: unset;\n                background-color: transparent;\n            }\n            #ays-quiz-container-51 .mejs-container .mejs-inner .mejs-controls .mejs-button > button {\n                margin: 10px 6px;\n            }\n            \/* Hestia theme (Version: 3.0.16) | End *\/\n\n            \/* Go theme (Version: 1.4.3) | Start *\/\n            #ays-quiz-container-51 label[for^='ays-answer']:before,\n            #ays-quiz-container-51 label[for^='ays-answer']:before {\n                -webkit-mask-image: unset;\n                mask-image: unset;\n            }\n\n            #ays-quiz-container-51.ays_quiz_classic_light .ays-field input:checked+label.answered.correct:before,\n            #ays-quiz-container-51.ays_quiz_classic_dark .ays-field input:checked+label.answered.correct:before {\n                background-color: #5d6cf9 !important;\n                background-color: rgba(39,174,96, 1) !important;\n            }\n            \/* Go theme (Version: 1.4.3) | End *\/\n\n            #ays-quiz-container-51 .ays_quiz_results fieldset.ays_fieldset .ays_quiz_question .wp-video {\n                width: 100% !important;\n                max-width: 100%;\n            }\n\n            \/* Classic Dark \/ Classic Light *\/\n            \/* Dropdown questions right\/wrong styles *\/\n            #ays-quiz-container-51.ays_quiz_classic_dark .correct_div,\n            #ays-quiz-container-51.ays_quiz_classic_light .correct_div{\n                border-color:green !important;\n                opacity: 1 !important;\n                background-color: rgba(39,174,96,0.4) !important;\n            }\n            #ays-quiz-container-51.ays_quiz_classic_dark .correct_div .selected-field,\n            #ays-quiz-container-51.ays_quiz_classic_light .correct_div .selected-field {\n                padding: 0px 10px 0px 10px;\n                color: green !important;\n            }\n\n            #ays-quiz-container-51.ays_quiz_classic_dark .wrong_div,\n            #ays-quiz-container-51.ays_quiz_classic_light .wrong_div{\n                border-color:red !important;\n                opacity: 1 !important;\n                background-color: rgba(243,134,129,0.4) !important;\n            }\n            #ays-quiz-container-51.ays_quiz_classic_dark .ays-field.checked_answer_div.wrong_div input:checked~label,\n            #ays-quiz-container-51.ays_quiz_classic_light .ays-field.checked_answer_div.wrong_div input:checked~label {\n                background-color: rgba(243,134,129,0.4) !important;\n            }\n            #ays-quiz-container-51.ays_quiz_classic_dark .ays-field,\n            #ays-quiz-container-51.ays_quiz_classic_light .ays-field {\n                text-align: left;\n                \/*margin-bottom: 10px;*\/\n                padding: 0;\n                transition: .3s ease-in-out;\n            }\n\n            #ays-quiz-container-51 .ays-quiz-close-full-screen {\n                fill: #000000;\n            }\n\n            #ays-quiz-container-51 .ays-quiz-open-full-screen {\n                fill: #000000;\n            }\n\n            #ays-quiz-container-51 .ays_quiz_login_form p{\n                color: #000000;\n            }\n\n            \/* report questions modal start *\/\n            .ays-modal-reports {\n                display: none;\n                position: fixed;\n                z-index: 9999;\n                left: 0;\n                top: 0;\n                width: 100%;\n                height: 100%;\n                overflow: auto;\n                background-color: rgba(0, 0, 0, 0.4);\n                animation-duration: .5s;\n                background-color: rgba(0, 0, 0, 0.4);\n            }\n\n            #ays-quiz-question-report-modal-51 .ays-modal-content-reports {\n                background-color: #fefefe;\n                margin: 10% auto;\n                border: 1px solid #888;\n                max-width: 500px;\n                width: 100%;\n                border-radius: 10px;\n                padding: 20px;\n                box-sizing: border-box;\n                position: relative;\n            }\n\n            #ays-quiz-question-report-modal-51 .ays-modal-content-reports label{\n                display: block;\n                margin-bottom: 10px;\n                font-weight: bold;\n                letter-spacing: normal;\n            }\n\n            #ays-quiz-question-report-modal-51 .ays-modal-content-reports textarea {\n                display: block;\n                width: 100%;\n                height: 100px;\n                padding: 5px;\n                box-sizing: border-box;\n                border-radius: 5px;\n                border: 1px solid #ccc;\n                max-width: 100%;\n                max-height: 500px;\n                resize: vertical;\n                transition: unset;\n            }\n\n            #ays-quiz-question-report-modal-51 .ays-modal-content-reports input.ays-quiz-submit-question-report {\n                background-color: #0073aa;\n                color: #fff !important;\n                border: none;\n                border-radius: 5px;\n                padding: 10px 20px;\n                cursor: pointer;\n                margin-top: 20px;\n                line-height: normal;\n                letter-spacing: normal;\n                box-shadow: unset;\n                background-image: unset;\n            }\n\n            #ays-quiz-question-report-modal-51 .ays-close-reports-window {\n                color: #aaa;\n                font-weight: bold;\n                position: absolute;\n                top: 1%;\n                right: 1%;\n            }\n\n            #ays-quiz-question-report-modal-51 .ays-close-reports-window img {\n                box-shadow: unset;\n            }\n            \n            #ays-quiz-question-report-modal-51 .ays-quiz-preloader img {\n                box-shadow: unset;\n            }\n\n            #ays-quiz-question-report-modal-51 .ays-close-reports-window img:hover,\n            #ays-quiz-question-report-modal-51 .ays-close-reports-window img:focus {\n                cursor: pointer;\n            }\n\n            #ays-quiz-question-report-modal-51 .ays-quiz-question-report-error {\n                display: none;\n                font-size: 13px;\n                color: #f00;\n                text-align: left;\n            }\n\n            #ays-quiz-question-report-modal-51 .ays-quiz-question-report-textarea-label,\n            #ays-quiz-question-report-modal-51 .ays-quiz-question-report-title {\n                text-align: left;\n            }\n\n            #ays-quiz-question-report-modal-51 .ays_quiz_modal_overlay {\n                width: 100%;\n                height: 100%;\n                position: fixed;\n                top: 0;\n                left: 0;\n                position: absolute;\n                z-index: 1000000000;\n                flex-direction: column;\n            }\n\n            #ays-quiz-question-report-modal-51 .ays-quiz-container .ays-quiz-user-c\u0570oosing-anonymous-assessment {\n                margin: 10px 0;\n            }\n\n            \/* report questions modal end *\/\n\n            @media screen and (max-width: 768px){\n                #ays-quiz-container-51{\n                    max-width: 100%;\n                }\n\n                div#ays-quiz-container-51 [id^='ays_finish_quiz_'] div.step div.ays-abs-fs {\n                    width: 90%;\n                }\n\n                #ays-quiz-container-51 .ays_quiz_question p {\n                    font-size: 16px;\n                }\n\n                #ays-quiz-container-51 .ays-image-question-img > img {\n                    border-radius: 0px !important;\n                }\n\n                #ays-quiz-container-51 .select2-container,\n                #ays-quiz-container-51 .ays-field * {\n                    font-size: 15px !important;\n                }\n\n                div#ays-quiz-container-51 input#ays-submit,\n                div#ays-quiz-container-51 #ays_finish_quiz_51 .action-button,\n                div#ays-quiz-container-51 #ays_finish_quiz_51 .action-button.ays_restart_button,\n                #ays-quiz-container-51 + .ays-quiz-category-selective-main-container .ays-quiz-category-selective-restart-bttn,\n                #ays-quiz-container-51 .ays-quiz-category-selective-submit-bttn {\n                    font-size: 18px;\n                    border-radius: 8px;\n                }\n\n                \/* Quiz title \/ mobile font size *\/\n                div#ays-quiz-container-51 .ays-fs-title {\n                    font-size: 20px;\n                }\n\n                \/* Question explanation \/ mobile font size *\/\n                #ays-quiz-container-51 .ays_questtion_explanation p {\n                    font-size:16px;\n                }\n\n                \/* Wrong answers \/ mobile font size *\/\n                #ays-quiz-container-51 .wrong_answer_text p {\n                    font-size:16px;\n                }\n\n                \/* Right answers \/ mobile font size *\/\n                #ays-quiz-container-51 .right_answer_text p {\n                    font-size:16px;\n                }\n\n                \/* Note text \/ mobile font size *\/\n                #ays-quiz-container-51 .ays-quiz-question-note-message-box p {\n                    font-size:14px;\n                }\n\n                div#ays-quiz-container-51 .ays-quiz-question-note-message-box *:not(strong) {\n                    text-transform:none;\n                    text-decoration: none;\n                    letter-spacing: 0px;\n                    font-weight: normal;\n                }\n\n                div#ays-quiz-container-51 .ays_questtion_explanation *:not(strong) {\n                    text-transform:none;\n                    text-decoration: none;\n                    letter-spacing: 0px;\n                    font-weight: normal;\n                }\n\n                div#ays-quiz-container-51 .right_answer_text *:not(strong) {\n                    text-transform:none;\n                    text-decoration: none;\n                    letter-spacing: 0px;\n                    font-weight: normal;\n                }\n\n                div#ays-quiz-container-51 .wrong_answer_text *:not(strong) {\n                    text-transform:none;\n                    text-decoration: none;\n                    letter-spacing: 0px;\n                    font-weight: normal;\n                }\n            }\n            \/* Custom css styles *\/\n            \n            \n            \/* RTL direction styles *\/\n            \n        <\/style>\n            <style>\n                #ays-quiz-container-51 p {\n                    margin: 0.625em;\n                }\n                \n                #ays-quiz-container-51 .ays-field.checked_answer_div input:checked~label {\n                    background-color: rgba(93,108,249,0.6);\n                }\n\n                #ays-quiz-container-51.ays_quiz_classic_light  .ays_quiz_results .ays-field.checked_answer_div input:checked~label,\n                #ays-quiz-container-51.ays_quiz_classic_dark  .ays_quiz_results .ays-field.checked_answer_div input:checked~label,\n                #ays-quiz-container-51.ays_quiz_classic_light  .enable_correction .ays-field.checked_answer_div input:checked~label,\n                #ays-quiz-container-51.ays_quiz_classic_dark  .enable_correction .ays-field.checked_answer_div input:checked~label {\n                    background-color: transparent;\n                }\n\n                #ays-quiz-container-51.ays_quiz_classic_light  .ays_quiz_results .not_influence_to_score .ays-field.checked_answer_div input:checked~label,\n                #ays-quiz-container-51.ays_quiz_classic_dark  .ays_quiz_results .not_influence_to_score .ays-field.checked_answer_div input:checked~label,\n                #ays-quiz-container-51.ays_quiz_classic_light  .enable_correction .not_influence_to_score .ays-field.checked_answer_div input:checked~label,\n                #ays-quiz-container-51.ays_quiz_classic_dark  .enable_correction .not_influence_to_score .ays-field.checked_answer_div input:checked~label {\n                    background-color: rgba(93,108,249,0.6);\n                }\n                \n                #ays-quiz-container-51 .ays-field.checked_answer_div input:checked~label:hover {\n                    background-color: rgba(93,108,249,0.8);\n                }\n\n                #ays-quiz-container-51.ays-quiz-container.ays_quiz_classic_light .ays-questions-container .ays-field:hover label[for^='ays-answer-'],\n                #ays-quiz-container-51 .ays-field:hover:not(.ays-answered-text-input){\n                    background: rgba(93,108,249,0.8);\n                    \/* border-radius: 4px; *\/\n                    color: #fff;\n                    transition: all .3s;\n                }\n                #ays-quiz-container-51 #ays_finish_quiz_51 .action-button:hover,\n                #ays-quiz-container-51 #ays_finish_quiz_51 .action-button:focus,\n                #ays-quiz-container-51 + .ays-quiz-category-selective-main-container .ays-quiz-category-selective-restart-bttn:hover,\n                #ays-quiz-container-51 .ays-quiz-category-selective-submit-bttn:focus {\n                    box-shadow: 0 0 0 2px white, 0 0 0 3px #5d6cf9;\n                    background: #5d6cf9;\n                }\n            <\/style><script>\n                if(typeof aysQuizOptions === 'undefined'){\n                    var aysQuizOptions = [];\n                }\n                aysQuizOptions['51']  = '{"quiz_version":"6.7.1.68","core_version":"6.9.7","php_version":"8.3.31","color":"#5d6cf9","bg_color":"#fff","text_color":"#000000","height":450,"width":0,"enable_logged_users":"off","information_form":"disable","form_name":null,"form_email":null,"form_phone":null,"image_width":0,"image_height":"","enable_correction":"off","enable_progress_bar":"on","enable_questions_result":"on","randomize_questions":"off","randomize_answers":"off","enable_questions_counter":"on","enable_restriction_pass":"off","restriction_pass_message":"","user_role":[],"custom_css":"","limit_users":"off","limitation_message":"","redirect_url":"","redirection_delay":0,"answers_view":"list","enable_rtl_direction":"off","enable_logged_users_message":"","questions_count":"","enable_question_bank":"off","enable_live_progress_bar":"off","enable_percent_view":"off","enable_average_statistical":"on","enable_next_button":"on","enable_previous_button":"on","enable_arrows":"off","timer_text":"","quiz_theme":"classic_light","enable_social_buttons":"off","result_text":"","enable_pass_count":"off","hide_score":"off","rate_form_title":"","box_shadow_color":"#c9c9c9","quiz_border_radius":"8","quiz_bg_image":"","quiz_border_width":"1","quiz_border_style":"solid","quiz_border_color":"#000","quiz_loader":"ripple","create_date":null,"author":"{\"id\":\"1\",\"name\":\"Admin\"}","quest_animation":"none","form_title":"","enable_bg_music":"off","quiz_bg_music":"","answers_font_size":15,"show_create_date":"off","show_author":"off","enable_early_finish":"off","answers_rw_texts":"on_passing","disable_store_data":"off","enable_background_gradient":"off","background_gradient_color_1":"#000","background_gradient_color_2":"#fff","quiz_gradient_direction":"vertical","redirect_after_submit":"off","submit_redirect_url":"","submit_redirect_delay":"0","progress_bar_style":"third","enable_exit_button":"off","exit_redirect_url":"","image_sizing":"cover","quiz_bg_image_position":"center center","custom_class":"","enable_social_links":"off","social_links":{"linkedin_link":"","facebook_link":"","twitter_link":"","vkontakte_link":"","instagram_link":"","youtube_link":"","behance_link":""},"show_quiz_title":"on","show_quiz_desc":"on","show_quiz_image":"on","show_login_form":"off","mobile_max_width":"","limit_users_by":"ip","active_date_check":"off","activeInterval":"2026-08-17 18:20:16","deactiveInterval":"2026-08-17 18:20:16","active_date_pre_start_message":"The quiz will be available soon!","active_date_message":"The quiz has expired!","explanation_time":"4","enable_clear_answer":"off","show_category":"off","show_question_category":"off","display_score":"by_percantage","enable_rw_asnwers_sounds":"off","ans_right_wrong_icon":"none","quiz_bg_img_in_finish_page":"off","finish_after_wrong_answer":"off","after_timer_text":"","enable_enter_key":"on","buttons_text_color":"#ffffff","buttons_position":"center","show_questions_explanation":"on_results_page","enable_audio_autoplay":"off","buttons_size":"large","buttons_font_size":"18","buttons_width":"","buttons_left_right_padding":"36","buttons_top_bottom_padding":"14","buttons_border_radius":"8","enable_leave_page":"on","enable_tackers_count":"off","tackers_count":"0","enable_pass_score":"off","pass_score":"0","pass_score_message":"<h4 style=\"text-align: center\">Congratulations!<\/h4>\r\n<p style=\"text-align: center\">You passed the quiz!<\/p>","fail_score_message":"<h4 style=\"text-align: center\">Oops!<\/h4>\r\n<p style=\"text-align: center\">You have not passed the quiz!\r\nTry again!<\/p>","question_font_size":16,"quiz_width_by_percentage_px":"pixels","questions_hint_icon_or_text":"default","questions_hint_value":"","enable_early_finsh_comfirm_box":"on","enable_questions_ordering_by_cat":"off","show_schedule_timer":"off","show_timer_type":"countdown","quiz_loader_text_value":"","hide_correct_answers":"off","show_information_form":"on","quiz_loader_custom_gif":"","disable_hover_effect":"off","quiz_loader_custom_gif_width":100,"progress_live_bar_style":"default","quiz_title_transformation":"uppercase","show_answers_numbering":"none","quiz_image_width_by_percentage_px":"pixels","quiz_image_height":0,"quiz_bg_img_on_start_page":"off","quiz_box_shadow_x_offset":0,"quiz_box_shadow_y_offset":0,"quiz_box_shadow_z_offset":15,"quiz_question_text_alignment":"center","quiz_arrow_type":"default","quiz_show_wrong_answers_first":"off","quiz_display_all_questions":"off","quiz_timer_red_warning":"off","quiz_schedule_timezone":"UTC+0","questions_hint_button_value":"","quiz_tackers_message":"This quiz is expired!","quiz_enable_linkedin_share_button":"on","quiz_enable_facebook_share_button":"on","quiz_enable_twitter_share_button":"on","quiz_enable_whatsapp_share_button":"on","quiz_make_responses_anonymous":"off","quiz_make_all_review_link":"off","show_questions_numbering":"none","quiz_message_before_timer":"","enable_password":"off","password_quiz":"","quiz_password_message":"","enable_see_result_confirm_box":"off","display_fields_labels":"off","enable_full_screen_mode":"off","quiz_enable_password_visibility":"off","question_mobile_font_size":16,"answers_mobile_font_size":15,"social_buttons_heading":"","quiz_enable_vkontakte_share_button":"on","answers_border":"on","answers_border_width":1,"answers_border_style":"solid","answers_border_color":"#dddddd","ans_img_height":"150","show_answers_caption":"on","ans_img_caption_position":"bottom","social_links_heading":"","quiz_enable_question_category_description":"off","answers_margin":12,"quiz_message_before_redirect_timer":"","buttons_mobile_font_size":18,"answers_box_shadow":"off","answers_box_shadow_color":"#000","quiz_answer_box_shadow_x_offset":0,"quiz_answer_box_shadow_y_offset":0,"quiz_answer_box_shadow_z_offset":10,"quiz_create_author":1,"quiz_enable_title_text_shadow":"off","quiz_title_text_shadow_color":"#333","quiz_title_text_shadow_x_offset":2,"quiz_title_text_shadow_y_offset":2,"quiz_title_text_shadow_z_offset":2,"quiz_show_only_wrong_answers":"off","quiz_title_font_size":28,"quiz_title_mobile_font_size":20,"quiz_password_width":"","quiz_review_placeholder_text":"","quiz_make_review_required":"off","quiz_enable_results_toggle":"off","quiz_review_thank_you_message":"","quiz_review_enable_comment_field":"on","quest_explanation_font_size":16,"quest_explanation_mobile_font_size":16,"quiz_waiting_time":"off","wrong_answers_font_size":16,"wrong_answers_mobile_font_size":16,"quiz_enable_question_image_zoom":"off","right_answers_font_size":16,"right_answers_mobile_font_size":16,"quiz_display_messages_before_buttons":"off","quiz_enable_user_c\u0570oosing_anonymous_assessment":"off","note_text_font_size":14,"note_text_mobile_font_size":14,"quiz_questions_numbering_by_category":"off","quiz_enable_custom_texts_for_buttons":"off","quiz_custom_texts_start_button":"Start","quiz_custom_texts_next_button":"Next","quiz_custom_texts_prev_button":"Prev","quiz_custom_texts_clear_button":"Clear","quiz_custom_texts_finish_button":"Finish","quiz_custom_texts_see_results_button":"See Result","quiz_custom_texts_restart_quiz_button":"Restart quiz","quiz_custom_texts_send_feedback_button":"Send feedback","quiz_custom_texts_load_more_button":"Load more","quiz_custom_texts_exit_button":"Exit","quiz_custom_texts_check_button":"Check","quiz_custom_texts_login_button":"Log In","quiz_enable_quiz_category_description":"off","quiz_admin_note_text_transform":"none","quiz_quest_explanation_text_transform":"none","quiz_right_answer_text_transform":"none","quiz_wrong_answer_text_transform":"none","quiz_admin_note_text_decoration":"none","quiz_quest_explanation_text_decoration":"none","quiz_right_answers_text_decoration":"none","quiz_wrong_answers_text_decoration":"none","quiz_admin_note_letter_spacing":"0","quiz_bg_img_during_the_quiz":"off","quiz_quest_explanation_letter_spacing":"0","quiz_right_answers_letter_spacing":"0","quiz_wrong_answers_letter_spacing":"0","quiz_admin_note_font_weight":"normal","quiz_quest_explanation_font_weight":"normal","quiz_right_answers_font_weight":"normal","quiz_wrong_answers_font_weight":"normal","quiz_content_max_width":90,"quiz_content_mobile_max_width":90,"quiz_timer_warning_text_color":"#ff0000","quiz_enable_default_hide_results_toggle":"off","quiz_show_restart_button_on_quiz_fail":"off","quiz_disable_input_focusing":"off","quiz_enable_keyboard_navigation":"on","quiz_admin_note_mobile_text_transform":"none","quiz_quest_explanation_mobile_text_transform":"none","quiz_right_answer_mobile_text_transform":"none","quiz_wrong_answer_mobile_text_transform":"none","quiz_admin_note_mobile_text_decoration":"none","quiz_dont_show_quiz":"off","enable_questions_reporting":"off","quiz_quest_explanation_mobile_text_decoration":"none","quiz_right_answers_mobile_text_decoration":"none","quiz_wrong_answers_mobile_text_decoration":"none","quiz_admin_note_mobile_letter_spacing":"0","quiz_quest_explanation_mobile_letter_spacing":"0","quiz_right_answers_mobile_letter_spacing":"0","quiz_wrong_answers_mobile_letter_spacing":"0","quiz_admin_note_mobile_font_weight":"normal","quiz_quest_explanation_mobile_font_weight":"normal","quiz_right_answers_mobile_font_weight":"normal","quiz_question_image_border_radius":0,"quiz_question_image_mobile_border_radius":0,"quiz_wrong_answers_mobile_font_weight":"normal","buttons_mobile_border_radius":"8","required_fields":null,"enable_timer":"on","enable_quiz_rate":"off","enable_rate_avg":"off","enable_box_shadow":"on","enable_border":"off","quiz_timer_in_title":"off","enable_rate_comments":"off","enable_restart_button":"on","autofill_user_data":"off","timer":600,"submit_redirect_after":"","rw_answers_sounds":false,"id":"51","author_id":"1","title":"Amazon Connect Historical Metrics | Part 2","description":"<div class=\"n6owBd awi2gc\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-hveid=\"CAIIAAgACAQQAA\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><span data-subtree=\"aimfl,mfl\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\">Amazon Connect historical metrics <\/span><mark class=\"HxTRcb\" data-sfc-root=\"ep\" data-wiz-uids=\"mpsSwd_l\" data-ved=\"2ahUKEwjPm7ivo6iWAxUCTGwGHRn0Hr0QuJAPegoIAggACAAIBBAB\" data-sfc-inited=\"2\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 500; margin: 0px; text-decoration: none; border-bottom: 0px rgb(0, 29, 53);\"><!--qkimaf mpsSwd_k\/HugV6--><!--cqw1tb mpsSwd_k\/HugV6-->help you track past contact center performance<!--TgQPHd|||[]--><\/mark>. You can analyze agent productivity, service levels, and customer wait times over specific past dates. This data helps you spot trends, improve scheduling, and boost overall team work quality.<!--TgQPHd|||[]--><\/div>\r\n<div class=\"yhAwj\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-sfc-inited=\"2\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><!--TgQPHd|||[]--><\/div>\r\n<div class=\"otQkpb\" role=\"heading\" data-animation-nesting=\"\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 20px; font-weight: 600; margin: 24px 0px 12px; text-decoration: none; border-bottom: 0px rgb(0, 29, 53);\"><\/div>","quiz_image":"","quiz_category_id":"4","question_ids":"594,593,592,591,590,494,493,492,491,490","ordering":"51","quiz_url":"","published":"1","custom_post_id":"757","intervals":null,"quiz_animation_top":100,"quiz_enable_animation_top":"on"}';\n        <\/script>\n                    <input type='hidden' name='quiz_id' value='51'\/>\n                    <input type='hidden' name='start_date' class='ays-start-date'\/>\n                <\/form><\/div>\n                            <\/div>\n                            \n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[15,42],"tags":[126,99],"class_list":["post-781","post","type-post","status-publish","format-standard","hentry","category-amazon-connect-hub","category-quiz","tag-amazon-connect-historical-metrics-quiz","tag-amazon-connect-quiz"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Amazon Connect Historical Metrics Quiz | Lesson 2 - TechGyan360.Com<\/title>\n<meta name=\"description\" content=\"Test your knowledge of contact center management with the Amazon Connect Historical Metrics Quiz. Learn key metrics like AHT, ASA, and service level to improve customer service performance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/techgyan360.com\/blog\/amazon-connect-historical-metrics-quiz-part-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Amazon Connect Historical Metrics Quiz | Lesson 2 - TechGyan360.Com\" \/>\n<meta property=\"og:description\" content=\"Test your knowledge of contact center management with the Amazon Connect Historical Metrics Quiz. Learn key metrics like AHT, ASA, and service level to improve customer service performance.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/techgyan360.com\/blog\/amazon-connect-historical-metrics-quiz-part-2\/\" \/>\n<meta property=\"og:site_name\" content=\"TechGyan360.Com\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-17T18:43:54+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-17T18:52:39+00:00\" \/>\n<meta name=\"author\" content=\"Sonu\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sonu\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/techgyan360.com\\\/blog\\\/amazon-connect-historical-metrics-quiz-part-2\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/techgyan360.com\\\/blog\\\/amazon-connect-historical-metrics-quiz-part-2\\\/\"},\"author\":{\"name\":\"Sonu\",\"@id\":\"https:\\\/\\\/techgyan360.com\\\/blog\\\/#\\\/schema\\\/person\\\/1904c1c56ff1926dea33c23d57640acc\"},\"headline\":\"Amazon Connect Historical Metrics Quiz | Lesson 2\",\"datePublished\":\"2026-08-17T18:43:54+00:00\",\"dateModified\":\"2026-08-17T18:52:39+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/techgyan360.com\\\/blog\\\/amazon-connect-historical-metrics-quiz-part-2\\\/\"},\"wordCount\":9,\"publisher\":{\"@id\":\"https:\\\/\\\/techgyan360.com\\\/blog\\\/#organization\"},\"keywords\":[\"Amazon Connect Historical Metrics Quiz\",\"Amazon Connect Quiz\"],\"articleSection\":[\"Amazon Connect Hub\",\"Quiz\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/techgyan360.com\\\/blog\\\/amazon-connect-historical-metrics-quiz-part-2\\\/\",\"url\":\"https:\\\/\\\/techgyan360.com\\\/blog\\\/amazon-connect-historical-metrics-quiz-part-2\\\/\",\"name\":\"Amazon Connect Historical Metrics Quiz | Lesson 2 - TechGyan360.Com\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/techgyan360.com\\\/blog\\\/#website\"},\"datePublished\":\"2026-08-17T18:43:54+00:00\",\"dateModified\":\"2026-08-17T18:52:39+00:00\",\"description\":\"Test your knowledge of contact center management with the Amazon Connect Historical Metrics Quiz. Learn key metrics like AHT, ASA, and service level to improve customer service performance.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/techgyan360.com\\\/blog\\\/amazon-connect-historical-metrics-quiz-part-2\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/techgyan360.com\\\/blog\\\/amazon-connect-historical-metrics-quiz-part-2\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/techgyan360.com\\\/blog\\\/amazon-connect-historical-metrics-quiz-part-2\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/techgyan360.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Amazon Connect Historical Metrics Quiz | Lesson 2\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/techgyan360.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/techgyan360.com\\\/blog\\\/\",\"name\":\"TechGyan360.Com\",\"description\":\"Your 360\u00b0 Tech Learning &amp; Career Growth Hub\",\"publisher\":{\"@id\":\"https:\\\/\\\/techgyan360.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/techgyan360.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/techgyan360.com\\\/blog\\\/#organization\",\"name\":\"TechGyan360.Com\",\"url\":\"https:\\\/\\\/techgyan360.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/techgyan360.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/techgyan360.com\\\/blog\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/Gemini_Generated_Image_lkkuvilkkuvilkku.png\",\"contentUrl\":\"https:\\\/\\\/techgyan360.com\\\/blog\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/Gemini_Generated_Image_lkkuvilkkuvilkku.png\",\"width\":1408,\"height\":768,\"caption\":\"TechGyan360.Com\"},\"image\":{\"@id\":\"https:\\\/\\\/techgyan360.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.youtube.com\\\/@techgyan360training\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/techgyan360.com\\\/blog\\\/#\\\/schema\\\/person\\\/1904c1c56ff1926dea33c23d57640acc\",\"name\":\"Sonu\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/d9eed09c873acdf4595ae8aabd56ed75c615f7c4814f73a6610e893f9eaa9c1e?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/d9eed09c873acdf4595ae8aabd56ed75c615f7c4814f73a6610e893f9eaa9c1e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/d9eed09c873acdf4595ae8aabd56ed75c615f7c4814f73a6610e893f9eaa9c1e?s=96&d=mm&r=g\",\"caption\":\"Sonu\"},\"description\":\"Sonu is a Technical Content Writer, Editor, and Manager at TechGyan360, specializing in blogs and articles. With over 8 years of experience in technical content and a broad understanding of diverse technologies, Sonu brings expertise in Cloud Computing, VoIP, Cloud Contact Centers, Web Development, and Blogging. Passionate about simplifying complex technical concepts, Sonu creates informative, engaging, and high-quality content for a wide range of audiences.\",\"sameAs\":[\"https:\\\/\\\/techgyan360.com\\\/blog\"],\"url\":\"https:\\\/\\\/techgyan360.com\\\/blog\\\/author\\\/techgyan360-in\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Amazon Connect Historical Metrics Quiz | Lesson 2 - TechGyan360.Com","description":"Test your knowledge of contact center management with the Amazon Connect Historical Metrics Quiz. Learn key metrics like AHT, ASA, and service level to improve customer service performance.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/techgyan360.com\/blog\/amazon-connect-historical-metrics-quiz-part-2\/","og_locale":"en_US","og_type":"article","og_title":"Amazon Connect Historical Metrics Quiz | Lesson 2 - TechGyan360.Com","og_description":"Test your knowledge of contact center management with the Amazon Connect Historical Metrics Quiz. Learn key metrics like AHT, ASA, and service level to improve customer service performance.","og_url":"https:\/\/techgyan360.com\/blog\/amazon-connect-historical-metrics-quiz-part-2\/","og_site_name":"TechGyan360.Com","article_published_time":"2026-08-17T18:43:54+00:00","article_modified_time":"2026-08-17T18:52:39+00:00","author":"Sonu","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Sonu"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/techgyan360.com\/blog\/amazon-connect-historical-metrics-quiz-part-2\/#article","isPartOf":{"@id":"https:\/\/techgyan360.com\/blog\/amazon-connect-historical-metrics-quiz-part-2\/"},"author":{"name":"Sonu","@id":"https:\/\/techgyan360.com\/blog\/#\/schema\/person\/1904c1c56ff1926dea33c23d57640acc"},"headline":"Amazon Connect Historical Metrics Quiz | Lesson 2","datePublished":"2026-08-17T18:43:54+00:00","dateModified":"2026-08-17T18:52:39+00:00","mainEntityOfPage":{"@id":"https:\/\/techgyan360.com\/blog\/amazon-connect-historical-metrics-quiz-part-2\/"},"wordCount":9,"publisher":{"@id":"https:\/\/techgyan360.com\/blog\/#organization"},"keywords":["Amazon Connect Historical Metrics Quiz","Amazon Connect Quiz"],"articleSection":["Amazon Connect Hub","Quiz"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/techgyan360.com\/blog\/amazon-connect-historical-metrics-quiz-part-2\/","url":"https:\/\/techgyan360.com\/blog\/amazon-connect-historical-metrics-quiz-part-2\/","name":"Amazon Connect Historical Metrics Quiz | Lesson 2 - TechGyan360.Com","isPartOf":{"@id":"https:\/\/techgyan360.com\/blog\/#website"},"datePublished":"2026-08-17T18:43:54+00:00","dateModified":"2026-08-17T18:52:39+00:00","description":"Test your knowledge of contact center management with the Amazon Connect Historical Metrics Quiz. Learn key metrics like AHT, ASA, and service level to improve customer service performance.","breadcrumb":{"@id":"https:\/\/techgyan360.com\/blog\/amazon-connect-historical-metrics-quiz-part-2\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/techgyan360.com\/blog\/amazon-connect-historical-metrics-quiz-part-2\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/techgyan360.com\/blog\/amazon-connect-historical-metrics-quiz-part-2\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/techgyan360.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Amazon Connect Historical Metrics Quiz | Lesson 2"}]},{"@type":"WebSite","@id":"https:\/\/techgyan360.com\/blog\/#website","url":"https:\/\/techgyan360.com\/blog\/","name":"TechGyan360.Com","description":"Your 360\u00b0 Tech Learning &amp; Career Growth Hub","publisher":{"@id":"https:\/\/techgyan360.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/techgyan360.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/techgyan360.com\/blog\/#organization","name":"TechGyan360.Com","url":"https:\/\/techgyan360.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/techgyan360.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/techgyan360.com\/blog\/wp-content\/uploads\/2026\/05\/Gemini_Generated_Image_lkkuvilkkuvilkku.png","contentUrl":"https:\/\/techgyan360.com\/blog\/wp-content\/uploads\/2026\/05\/Gemini_Generated_Image_lkkuvilkkuvilkku.png","width":1408,"height":768,"caption":"TechGyan360.Com"},"image":{"@id":"https:\/\/techgyan360.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.youtube.com\/@techgyan360training"]},{"@type":"Person","@id":"https:\/\/techgyan360.com\/blog\/#\/schema\/person\/1904c1c56ff1926dea33c23d57640acc","name":"Sonu","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/d9eed09c873acdf4595ae8aabd56ed75c615f7c4814f73a6610e893f9eaa9c1e?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/d9eed09c873acdf4595ae8aabd56ed75c615f7c4814f73a6610e893f9eaa9c1e?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/d9eed09c873acdf4595ae8aabd56ed75c615f7c4814f73a6610e893f9eaa9c1e?s=96&d=mm&r=g","caption":"Sonu"},"description":"Sonu is a Technical Content Writer, Editor, and Manager at TechGyan360, specializing in blogs and articles. With over 8 years of experience in technical content and a broad understanding of diverse technologies, Sonu brings expertise in Cloud Computing, VoIP, Cloud Contact Centers, Web Development, and Blogging. Passionate about simplifying complex technical concepts, Sonu creates informative, engaging, and high-quality content for a wide range of audiences.","sameAs":["https:\/\/techgyan360.com\/blog"],"url":"https:\/\/techgyan360.com\/blog\/author\/techgyan360-in\/"}]}},"_links":{"self":[{"href":"https:\/\/techgyan360.com\/blog\/wp-json\/wp\/v2\/posts\/781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techgyan360.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techgyan360.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techgyan360.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/techgyan360.com\/blog\/wp-json\/wp\/v2\/comments?post=781"}],"version-history":[{"count":2,"href":"https:\/\/techgyan360.com\/blog\/wp-json\/wp\/v2\/posts\/781\/revisions"}],"predecessor-version":[{"id":795,"href":"https:\/\/techgyan360.com\/blog\/wp-json\/wp\/v2\/posts\/781\/revisions\/795"}],"wp:attachment":[{"href":"https:\/\/techgyan360.com\/blog\/wp-json\/wp\/v2\/media?parent=781"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techgyan360.com\/blog\/wp-json\/wp\/v2\/categories?post=781"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techgyan360.com\/blog\/wp-json\/wp\/v2\/tags?post=781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}