{"id":783,"date":"2026-08-17T18:45:19","date_gmt":"2026-08-17T18:45:19","guid":{"rendered":"https:\/\/techgyan360.com\/blog\/?p=783"},"modified":"2026-08-17T18:52:35","modified_gmt":"2026-08-17T18:52:35","slug":"amazon-connect-historical-metrics-quiz-part-3","status":"publish","type":"post","link":"https:\/\/techgyan360.com\/blog\/amazon-connect-historical-metrics-quiz-part-3\/","title":{"rendered":"Amazon Connect Historical Metrics Quiz | Lesson 3"},"content":{"rendered":"\n            <div class='ays-quiz-container ays_quiz_classic_light   ays-quiz-keyboard-active' data-quest-effect='none'  data-hide-bg-image='false' id='ays-quiz-container-52'>\n                \n                \n                <div class='ays-questions-container'>\n                    \n                    \n                    \n                    <form action='' method='post' id='ays_finish_quiz_52' \n                        class='ays-quiz-form  enable_questions_result '\n                    >\n            <input type='hidden' value='list' class='answer_view_class'>\n            <input type='hidden' value='' class='ays_qm_enable_arrows'><section  style='display:none;'  class='ays_quiz_timer_container'>\n                <div class='ays-quiz-timer ' data-timer='600'><\/div>\n                <div class='ays-quiz-after-timer  empty_after_timer_text '><\/div>\n                <hr style='height:1px;'>\n            <\/section>\n            \n            \n            <div class='step active-step'>\n                <div class='ays-abs-fs ays-start-page'>\n                    \n                    \n                    <p class='ays-fs-title'>Amazon Connect Historical Metrics Quiz | Part 3<\/p>\n                    <div class='ays-fs-subtitle'><div class=\"n6owBd awi2gc\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-hveid=\"CAIIAAgACAQQAA\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\">\n<div class=\"n6owBd awi2gc\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-hveid=\"CAIIAAgACAQQAA\" data-complete=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><span data-subtree=\"aimfl,mfl\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\">Test your knowledge of contact center management with the Amazon Connect Historical Metrics Quiz. Learn key metrics like AHT, ASA, and service level to improve customer service performance.<\/span><!--TgQPHd|||[]--><\/div>\n<div class=\"yhAwj\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-complete=\"true\" data-sfc-inited=\"2\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><!--TgQPHd|||[]--><\/div>\n<div class=\"otQkpb\" role=\"heading\" data-animation-nesting=\"\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-complete=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 20px; font-weight: 600; margin: 24px 0px 12px; text-decoration: none; border-bottom: 0px rgb(0, 29, 53);\"><\/div>\n<p><!--TgQPHd|||[]--><\/div>\n<div class=\"yhAwj\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-sfc-inited=\"2\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><!--TgQPHd|||[]--><\/div>\n<div class=\"otQkpb\" role=\"heading\" data-animation-nesting=\"\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 20px; font-weight: 600; margin: 24px 0px 12px; text-decoration: none; border-bottom: 0px rgb(0, 29, 53);\"><\/div>\n<\/div>\n                    <input type='hidden' name='ays_quiz_id' value='52'\/>\n                    <input type='hidden' name='ays_quiz_finish_nonce' value='b1401a959f'>\n                    <input type='hidden' name='ays_quiz_curent_page_link' class='ays-quiz-curent-page-link' value='https:\/\/techgyan360.com\/blog\/wp-json\/wp\/v2\/posts\/783'\/>\n                    <input type='hidden' name='ays_quiz_questions' value='514,513,512,511,510,509,508,507,506,505'>\n                    \n                    \n                    <input type='button'   class='ays_next start_button action-button ays-quiz-keyboard-active' value='Start' data-enable-leave-page=\"false\" \/>\n                    \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='514' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>1 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>Which historical metric shows the percentage of time an agent spent handling contacts plus ACW relative to total staffed time?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-514]' id='ays-answer-1539-52' value='1539'\/>\n\n                <label for='ays-answer-1539-52' class='  ays_position_initial  ays-quiz-keyboard-label'>Occupancy<\/label><label for='ays-answer-1539-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-514]' id='ays-answer-1540-52' value='1540'\/>\n\n                <label for='ays-answer-1540-52' class='  ays_position_initial  ays-quiz-keyboard-label'>Service Level<\/label><label for='ays-answer-1540-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-514]' id='ays-answer-1541-52' value='1541'\/>\n\n                <label for='ays-answer-1541-52' class='  ays_position_initial  ays-quiz-keyboard-label'>Abandonment Rate<\/label><label for='ays-answer-1541-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_52 === 'undefined'){\n                window.quizOptions_52 = [];\n            }\n            window.quizOptions_52['514'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='513' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>2 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>Why might a supervisor compare historical metrics across multiple weeks instead of just one day?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-513]' id='ays-answer-1536-52' value='1536'\/>\n\n                <label for='ays-answer-1536-52' class='  ays_position_initial  ays-quiz-keyboard-label'>To identify trends, seasonality, and recurring staffing gaps<\/label><label for='ays-answer-1536-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-513]' id='ays-answer-1537-52' value='1537'\/>\n\n                <label for='ays-answer-1537-52' class='  ays_position_initial  ays-quiz-keyboard-label'>Historical metrics cannot be compared across days<\/label><label for='ays-answer-1537-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-513]' id='ays-answer-1538-52' value='1538'\/>\n\n                <label for='ays-answer-1538-52' class='  ays_position_initial  ays-quiz-keyboard-label'>To reset the queue configuration<\/label><label for='ays-answer-1538-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_52 === 'undefined'){\n                window.quizOptions_52 = [];\n            }\n            window.quizOptions_52['513'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='512' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>3 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>What does the historical metric 'Callback attempts' or 'Contacts Handled (connected to agent) - Outbound' typically track?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-512]' id='ays-answer-1533-52' value='1533'\/>\n\n                <label for='ays-answer-1533-52' class='  ays_position_initial  ays-quiz-keyboard-label'>Outbound contacts placed and connected by agents (e.g., callbacks\/outbound campaigns)<\/label><label for='ays-answer-1533-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-512]' id='ays-answer-1534-52' value='1534'\/>\n\n                <label for='ays-answer-1534-52' class='  ays_position_initial  ays-quiz-keyboard-label'>Inbound IVR-only interactions<\/label><label for='ays-answer-1534-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-512]' id='ays-answer-1535-52' value='1535'\/>\n\n                <label for='ays-answer-1535-52' class='  ays_position_initial  ays-quiz-keyboard-label'>Chat-only interactions<\/label><label for='ays-answer-1535-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_52 === 'undefined'){\n                window.quizOptions_52 = [];\n            }\n            window.quizOptions_52['512'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='511' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>4 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>What unit are most Amazon Connect time-based metrics (like AHT, hold time) measured in?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-511]' id='ays-answer-1530-52' value='1530'\/>\n\n                <label for='ays-answer-1530-52' class='  ays_position_initial  ays-quiz-keyboard-label'>Hours only<\/label><label for='ays-answer-1530-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-511]' id='ays-answer-1531-52' value='1531'\/>\n\n                <label for='ays-answer-1531-52' class='  ays_position_initial  ays-quiz-keyboard-label'>Seconds<\/label><label for='ays-answer-1531-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-511]' id='ays-answer-1532-52' value='1532'\/>\n\n                <label for='ays-answer-1532-52' class='  ays_position_initial  ays-quiz-keyboard-label'>Days<\/label><label for='ays-answer-1532-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_52 === 'undefined'){\n                window.quizOptions_52 = [];\n            }\n            window.quizOptions_52['511'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='510' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>5 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>Which historical metric is useful to evaluate whether staffing levels matched demand across a full week?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-510]' id='ays-answer-1527-52' value='1527'\/>\n\n                <label for='ays-answer-1527-52' class='  ays_position_initial  ays-quiz-keyboard-label'>Service Level and Occupancy trends across the week<\/label><label for='ays-answer-1527-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-510]' id='ays-answer-1528-52' value='1528'\/>\n\n                <label for='ays-answer-1528-52' class='  ays_position_initial  ays-quiz-keyboard-label'>Real-time Oldest Contact in Queue right now<\/label><label for='ays-answer-1528-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-510]' id='ays-answer-1529-52' value='1529'\/>\n\n                <label for='ays-answer-1529-52' class='  ays_position_initial  ays-quiz-keyboard-label'>Contact Lens sentiment score<\/label><label for='ays-answer-1529-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_52 === 'undefined'){\n                window.quizOptions_52 = [];\n            }\n            window.quizOptions_52['510'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='509' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>6 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>Can historical metrics reports be scheduled to run automatically and delivered periodically?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-509]' id='ays-answer-1524-52' value='1524'\/>\n\n                <label for='ays-answer-1524-52' class='  ays_position_initial  ays-quiz-keyboard-label'>No, they must always be generated manually<\/label><label for='ays-answer-1524-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-509]' id='ays-answer-1525-52' value='1525'\/>\n\n                <label for='ays-answer-1525-52' class='  ays_position_initial  ays-quiz-keyboard-label'>Yes, scheduled reports can be configured to run and export automatically<\/label><label for='ays-answer-1525-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-509]' id='ays-answer-1526-52' value='1526'\/>\n\n                <label for='ays-answer-1526-52' class='  ays_position_initial  ays-quiz-keyboard-label'>Only through a third-party tool<\/label><label for='ays-answer-1526-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_52 === 'undefined'){\n                window.quizOptions_52 = [];\n            }\n            window.quizOptions_52['509'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='508' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>7 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>What does 'Average Contact Duration' represent?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-508]' id='ays-answer-1521-52' value='1521'\/>\n\n                <label for='ays-answer-1521-52' class='  ays_position_initial  ays-quiz-keyboard-label'>Average total time of a contact including queue, talk, hold, and ACW as configured<\/label><label for='ays-answer-1521-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-508]' id='ays-answer-1522-52' value='1522'\/>\n\n                <label for='ays-answer-1522-52' class='  ays_position_initial  ays-quiz-keyboard-label'>Only ring time before answer<\/label><label for='ays-answer-1522-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-508]' id='ays-answer-1523-52' value='1523'\/>\n\n                <label for='ays-answer-1523-52' class='  ays_position_initial  ays-quiz-keyboard-label'>Only time spent by supervisor listening in<\/label><label for='ays-answer-1523-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_52 === 'undefined'){\n                window.quizOptions_52 = [];\n            }\n            window.quizOptions_52['508'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='507' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>8 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>How far back can standard historical metrics reports typically be generated in Amazon Connect (data retention for reporting)?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-507]' id='ays-answer-1518-52' value='1518'\/>\n\n                <label for='ays-answer-1518-52' class='  ays_position_initial  ays-quiz-keyboard-label'>Only the last hour<\/label><label for='ays-answer-1518-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-507]' id='ays-answer-1519-52' value='1519'\/>\n\n                <label for='ays-answer-1519-52' class='  ays_position_initial  ays-quiz-keyboard-label'>Up to 24 months (varies by data type\/retention settings)<\/label><label for='ays-answer-1519-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-507]' id='ays-answer-1520-52' value='1520'\/>\n\n                <label for='ays-answer-1520-52' class='  ays_position_initial  ays-quiz-keyboard-label'>Only the current day<\/label><label for='ays-answer-1520-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_52 === 'undefined'){\n                window.quizOptions_52 = [];\n            }\n            window.quizOptions_52['507'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='506' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>9 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>Which historical metric would best indicate agents are struggling to keep up with call volume over the past week?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-506]' id='ays-answer-1515-52' value='1515'\/>\n\n                <label for='ays-answer-1515-52' class='  ays_position_initial  ays-quiz-keyboard-label'>Abandonment Rate trend and Service Level over the week<\/label><label for='ays-answer-1515-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-506]' id='ays-answer-1516-52' value='1516'\/>\n\n                <label for='ays-answer-1516-52' class='  ays_position_initial  ays-quiz-keyboard-label'>Real-time Agents Available snapshot<\/label><label for='ays-answer-1516-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-506]' id='ays-answer-1517-52' value='1517'\/>\n\n                <label for='ays-answer-1517-52' class='  ays_position_initial  ays-quiz-keyboard-label'>Login\/Logout report for one agent<\/label><label for='ays-answer-1517-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_52 === 'undefined'){\n                window.quizOptions_52 = [];\n            }\n            window.quizOptions_52['506'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='505' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>10 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>What is the source of truth data used to compute historical metrics for a single contact?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-505]' id='ays-answer-1512-52' value='1512'\/>\n\n                <label for='ays-answer-1512-52' class='  ays_position_initial  ays-quiz-keyboard-label'>The Contact Trace Record (CTR)<\/label><label for='ays-answer-1512-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-505]' id='ays-answer-1513-52' value='1513'\/>\n\n                <label for='ays-answer-1513-52' class='  ays_position_initial  ays-quiz-keyboard-label'>The agent&#039;s resume<\/label><label for='ays-answer-1513-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-505]' id='ays-answer-1514-52' value='1514'\/>\n\n                <label for='ays-answer-1514-52' class='  ays_position_initial  ays-quiz-keyboard-label'>The IAM policy<\/label><label for='ays-answer-1514-52' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_52 === 'undefined'){\n                window.quizOptions_52 = [];\n            }\n            window.quizOptions_52['505'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays-quiz-keyboard-active ays_arrow ays_display_none\" tabindex='0'><\/i>\n                            <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active '  value='Prev' \/><i class='ays_display_none ays_fa ays_fa_flag_checkered ays_finish action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active' tabindex='0'><\/i><input type='submit' name='ays_finish_quiz' class='  ays_next ays_finish action-button ays-quiz-keyboard-active' value='See Result'\/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step ays_thank_you_fs'>\n            <div class='ays-abs-fs ays-end-page'><div data-class='lds-ripple' data-role='loader' class='ays-loader'><div><\/div><div><\/div><\/div><div class='ays_quiz_results_page'><div class='ays_score_message'><\/div><div class='ays_message'><\/div><p class='ays_score ays_score_display_none animated'>Your score is<\/p><p class='ays_average'>The average score is 0%<\/p><div class='ays-progress third'>\n                <span class='ays-progress-value third'>0%<\/span>\n                <div class='ays-progress-bg third'>\n                    <div class='ays-progress-bar third' style='width:0%;'><\/div>\n                <\/div>\n            <\/div><p class='ays_restart_button_p'><button type='button' class='action-button ays_restart_button ays-quiz-keyboard-active'>\n                    <i class='ays_fa ays_fa_undo'><\/i>\n                    <span>Restart quiz<\/span>\n                <\/button><\/p><\/div>\n            <\/div>\n        <\/div><style>\n  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input[type='submit'] {\n                color: #ffffff !important;\n            }\n\n            #ays-quiz-container-52 input[type='button']{\n                outline: none;\n            }\n\n            #ays-quiz-container-52 .information_form input[type='text'],\n            #ays-quiz-container-52 .information_form input[type='url'],\n            #ays-quiz-container-52 .information_form input[type='number'],\n            #ays-quiz-container-52 .information_form input[type='email'],\n            #ays-quiz-container-52 .information_form input[type='checkbox'],\n            #ays-quiz-container-52 .information_form input[type='tel'],\n            #ays-quiz-container-52 .information_form textarea,\n            #ays-quiz-container-52 .information_form select,\n            #ays-quiz-container-52 .information_form option {\n                color: initial !important;\n                outline: none;\n                background-image: unset;\n            }\n\n            #ays-quiz-container-52 .wrong_answer_text{\n                color:#ff4d4d;\n            }\n            #ays-quiz-container-52 .right_answer_text{\n                color:#33cc33;\n            }\n\n            #ays-quiz-container-52 .wrong_answer_text p {\n                font-size:16px;\n            }\n\n            #ays-quiz-container-52 .ays_questtion_explanation p {\n                font-size:16px;\n            }\n\n            #ays-quiz-container-52 .wrong_answer_text *:not(strong) {\n                text-transform:none;\n                text-decoration: none;\n                letter-spacing: 0px;\n                font-weight: normal;\n            }\n\n            #ays-quiz-container-52 .ays_questtion_explanation *:not(strong) {\n                text-transform:none;\n                text-decoration: none;\n                letter-spacing: 0px;\n                font-weight: normal;\n            }\n\n            #ays-quiz-container-52 .right_answer_text *:not(strong) {\n                text-transform:none;\n                text-decoration: none;\n                letter-spacing: 0px;\n                font-weight: normal;\n            }\n\n            #ays-quiz-container-52 .right_answer_text p {\n                font-size:16px;\n            }\n\n            #ays-quiz-container-52 .ays-quiz-question-note-message-box p {\n                font-size:14px;\n            }\n\n            #ays-quiz-container-52 .ays-quiz-question-note-message-box *:not(strong) {\n                text-transform:none;\n                text-decoration: none;\n                letter-spacing: 0px;\n                font-weight: normal;\n            }\n            \n            #ays-quiz-container-52 .ays_cb_and_a,\n            #ays-quiz-container-52 .ays_cb_and_a * {\n                color: rgb(0,0,0);\n                text-align: center;\n            }\n\n            \/* Quiz textarea height *\/\n            #ays-quiz-container-52 textarea {\n                height: 100px;\n                min-height: 100px;\n            }\n\n            \/* Quiz rate and passed users count *\/\n            #ays-quiz-container-52 .ays_quizn_ancnoxneri_qanak,\n            #ays-quiz-container-52 .ays_quiz_rete_avg {\n                color:#fff !important;\n                background-color:#000000;   \n            }\n\n            #ays-quiz-container-52 .ays-questions-container > .ays_quizn_ancnoxneri_qanak {\n                padding: 5px 20px;\n            }\n            #ays-quiz-container-52 div.for_quiz_rate.ui.star.rating .icon {\n                color: rgba(0,0,0,0.35);\n            }\n            #ays-quiz-container-52 .ays_quiz_rete_avg div.for_quiz_rate_avg.ui.star.rating .icon {\n                color: rgba(255,255,255,0.5);\n            }\n\n            #ays-quiz-container-52 .ays_quiz_rete .ays-quiz-rate-link-box .ays-quiz-rate-link {\n                color: #000000;\n            }\n\n            \/* Loaders *\/            \n            #ays-quiz-container-52 div.lds-spinner,\n            #ays-quiz-container-52 div.lds-spinner2 {\n                color: #000000;\n            }\n            #ays-quiz-container-52 div.lds-spinner div:after,\n            #ays-quiz-container-52 div.lds-spinner2 div:after {\n                background-color: #000000;\n            }\n            #ays-quiz-container-52 .lds-circle,\n            #ays-quiz-container-52 .lds-facebook div,\n            #ays-quiz-container-52 .lds-ellipsis div{\n                background: #000000;\n            }\n            #ays-quiz-container-52 .lds-ripple div{\n                border-color: #000000;\n            }\n            #ays-quiz-container-52 .lds-dual-ring::after,\n            #ays-quiz-container-52 .lds-hourglass::after{\n                border-color: #000000 transparent #000000 transparent;\n            }\n\n            \/* Stars *\/\n            #ays-quiz-container-52 .ui.rating .icon,\n            #ays-quiz-container-52 .ui.rating .icon:before {\n                font-family: Rating !important;\n            }\n\n            \/* Progress bars *\/\n            #ays-quiz-container-52 #ays_finish_quiz_52 .ays-progress {\n                border-color: rgba(0,0,0,0.8);\n            }\n            #ays-quiz-container-52 #ays_finish_quiz_52 .ays-progress-bg {\n                background-color: rgba(0,0,0,0.3);\n            }    \n            #ays-quiz-container-52 .ays-progress-value {\n                color: #000000;\n                text-align: center;\n            }\n            #ays-quiz-container-52 .ays-progress-bar {\n                background-color: #5d6cf9;\n            }\n            #ays-quiz-container-52 .ays-question-counter .ays-live-bar-wrap {\n                direction:ltr !important;\n            }\n            #ays-quiz-container-52 .ays-live-bar-fill{\n                color: #000000;\n                border-bottom: 2px solid rgba(0,0,0,0.8);\n                text-shadow: 0px 0px 5px #fff;\n            }\n            #ays-quiz-container-52 .ays-live-bar-fill.ays-live-fourth,\n            #ays-quiz-container-52 .ays-live-bar-fill.ays-live-third,\n            #ays-quiz-container-52 .ays-live-bar-fill.ays-live-second {\n                text-shadow: unset;\n            }\n            #ays-quiz-container-52 .ays-live-bar-percent{\n                display:none;\n            }\n            #ays-quiz-container-52 #ays_finish_quiz_52 .ays_average {\n                text-align: center;\n            }\n            \n            \/* Music, Sound *\/\n            #ays-quiz-container-52 .ays_music_sound {\n                color:rgb(0,0,0);\n            }\n\n            \/* Dropdown questions scroll bar *\/\n            #ays-quiz-container-52 blockquote {\n                border-left-color: #000000 !important;                                      \n            }\n\n            \/* Quiz Password *\/\n            #ays-quiz-container-52 .ays-start-page > input[id^='ays_quiz_password_val_'],\n            #ays-quiz-container-52 .ays-quiz-password-toggle-visibility-box {\n                width: 100%;\n            }\n\n\n            \/* Question hint *\/\n            #ays-quiz-container-52 .ays_question_hint_container .ays_question_hint_text {\n                background-color:#fff;\n                box-shadow: 0 0 15px 3px rgba(201,201,201,0.6);\n                max-width: 270px;\n            }\n\n            #ays-quiz-container-52 .ays_question_hint_container .ays_question_hint_text p {\n                max-width: unset;\n            }\n\n            #ays-quiz-container-52 .ays-quiz-additonal-box {\n                display: flex;\n                justify-content: flex-end;\n                align-items: center;\n                position: relative;  \n            }\n\n            #ays-quiz-container-52 .ays_questions_hint_max_width_class {\n                max-width: 80%;\n            }\n\n            \/* Information form *\/\n            #ays-quiz-container-52 .ays-form-title{\n                color:rgb(0,0,0);\n            }\n\n            \/* Quiz timer *\/\n            #ays-quiz-container-52 div.ays-quiz-redirection-timer,\n            #ays-quiz-container-52 div.ays-quiz-timer{\n                color: #000000;\n                text-align: center;\n            }\n\n            #ays-quiz-container-52 div.ays-quiz-timer.ays-quiz-message-before-timer:before {\n                font-weight: 500;\n            }\n\n            \/* Quiz title \/ transformation *\/\n            #ays-quiz-container-52 .ays-fs-title{\n                text-transform: uppercase;\n                font-size: 28px;\n                text-align: center;\n                    text-shadow: none;\n            }\n            \n            \/* Quiz buttons *\/\n            #ays-quiz-container-52 .ays_arrow {\n                color:#ffffff!important;\n            }\n            #ays-quiz-container-52 input#ays-submit,\n            #ays-quiz-container-52 #ays_finish_quiz_52 .action-button,\n            div#ays-quiz-container-52 #ays_finish_quiz_52 .action-button.ays_restart_button,\n            #ays-quiz-container-52 + .ays-quiz-category-selective-main-container .ays-quiz-category-selective-restart-bttn,\n            #ays-quiz-container-52 .ays-quiz-category-selective-submit-bttn {\n                background: none;\n                background-color: #5d6cf9;\n                color:#ffffff;\n                font-size: 18px;\n                padding: 14px 36px;\n                border-radius: 8px;\n                height: auto;\n                letter-spacing: 0;\n                box-shadow: unset;\n                width: auto;\n                \/* border: unset; *\/\n                min-height: unset;\n                line-height: normal;\n                text-shadow: unset;\n            }\n            #ays-quiz-container-52 input#ays-submit,\n            #ays-quiz-container-52 #ays_finish_quiz_52 input.action-button,\n            #ays-quiz-container-52 + .ays-quiz-category-selective-main-container .ays-quiz-category-selective-restart-bttn,\n            #ays-quiz-container-52 .ays-quiz-category-selective-submit-bttn {\n                \n            }\n\n            #ays-quiz-container-52 #ays_finish_quiz_52 .action-button.ays_check_answer {\n                padding: 5px 10px;\n                font-size: 18px !important;\n            }\n            #ays-quiz-container-52 #ays_finish_quiz_52 .action-button.ays_restart_button {\n                white-space: nowrap;\n                padding: 5px 10px;\n                white-space: normal;\n            }\n            #ays-quiz-container-52 input#ays-submit:hover,\n            #ays-quiz-container-52 input#ays-submit:focus,\n            #ays-quiz-container-52 #ays_finish_quiz_52 .action-button:hover,\n            #ays-quiz-container-52 #ays_finish_quiz_52 .action-button:focus,\n            #ays-quiz-container-52 + .ays-quiz-category-selective-main-container .ays-quiz-category-selective-restart-bttn:hover,\n            #ays-quiz-container-52 .ays-quiz-category-selective-submit-bttn:hover {\n                background: none;\n                box-shadow: 0 0 0 2px #ffffff;\n                background-color: #5d6cf9;\n            }\n            #ays-quiz-container-52 .ays_restart_button {\n                color: #ffffff;\n            }\n            \n            #ays-quiz-container-52 .ays_restart_button_p,\n            #ays-quiz-container-52 .ays_buttons_div {\n                justify-content: center;\n            }\n\n            #ays-quiz-container-52 .ays_finish.action-button{\n                margin: 10px 5px;\n            }\n\n            #ays-quiz-container-52 .ays-share-btn.ays-share-btn-branded {\n                color: #fff;\n                display: inline-block;\n            }\n\n            #ays-quiz-container-52 .ays_quiz_results .ays-field.checked_answer_div.correct_div input:checked+label {\n                background-color: transparent;\n            }\n                        \n            \/* Question answers *\/\n            #ays-quiz-container-52 .ays-field {\n                    border-color: #dddddd;\n                    border-style: solid;\n                    border-width: 1px;\n                    box-shadow: none;flex-direction: row-reverse;\n            }\n            \n\n            \/* Answer maximum length of a text field *\/\n            #ays-quiz-container-52 .ays_quiz_question_text_message{\n                color: #000000;\n                text-align: left;\n                font-size: 12px;\n            }\n\n            div#ays-quiz-container-52 div.ays_quiz_question_text_error_message {\n                color: #ff0000;\n            }\n\n            \/* Questions answer image *\/\n            #ays-quiz-container-52 .ays-answer-image {\n                width:15em;\n                height:150px;\n                object-fit: cover;\n            }\n            \n            #ays-quiz-container-52 .ays-quiz-answers .ays-field:hover:not(.ays-answered-text-input){\n                opacity: 1;\n            }\n            #ays-quiz-container-52 #ays_finish_quiz_52 .ays-field label.ays_answer_caption[for^='ays-answer-'] {\n                z-index: 1;\n                position:initial;bottom:0;}\n            #ays-quiz-container-52 #ays_finish_quiz_52 .ays-field input~label[for^='ays-answer-'] {\n                padding: 5px;\n            }\n\n            #ays-quiz-container-52 #ays_finish_quiz_52 .ays-field {\n                margin-bottom: 12px;\n            }\n            #ays-quiz-container-52 #ays_finish_quiz_52 .ays-field.ays_grid_view_item {\n                width: calc(50% - 6px);\n            }\n            #ays-quiz-container-52 #ays_finish_quiz_52 .ays-field.ays_grid_view_item:nth-child(odd) {\n                margin-right: 6px;\n            }\n            \n            #ays-quiz-container-52 #ays_finish_quiz_52 .ays-field input:checked+label:before {\n                border-color: #5d6cf9;\n                background: #5d6cf9;\n                background-clip: content-box;\n            }\n            #ays-quiz-container-52 .ays-quiz-answers div.ays-text-right-answer {\n                color: #000000;\n            }\n                        \n            \/* Questions answer right\/wrong icons *\/\n            #ays-quiz-container-52 .ays-field input~label.answered.correct:after{\n                content: '';          }\n            #ays-quiz-container-52 .ays-field input~label.answered.wrong:after{\n                content: '';\n            }\n            #ays-quiz-container-52 .ays-field label.answered:last-of-type:after{\n                display: none;\n                height: auto;\n                left: 10px;top: 10px;}\n            \/* Dropdown questions *\/            \n            #ays-quiz-container-52 #ays_finish_quiz_52 .ays-field .select2-container--default .select2-selection--single {\n                border-bottom: 2px solid #5d6cf9;\n                background-color: #5d6cf9;\n            }\n            \n            #ays-quiz-container-52 .ays-field .select2-container--default .select2-selection--single .select2-selection__placeholder,\n            #ays-quiz-container-52 .ays-field .select2-container--default .select2-selection--single .select2-selection__rendered,\n            #ays-quiz-container-52 .ays-field .select2-container--default .select2-selection--single .select2-selection__arrow {\n                color: #ffffff;\n            }\n\n            #ays-quiz-container-52 .select2-container--default .select2-search--dropdown .select2-search__field:focus,\n            #ays-quiz-container-52 .select2-container--default .select2-search--dropdown .select2-search__field {\n                outline: unset;\n                padding: 0.75rem;\n            }\n\n            #ays-quiz-container-52 .ays-field .select2-container--default .select2-selection--single .select2-selection__rendered,\n            #ays-quiz-container-52 .select2-container--default .select2-results__option--highlighted[aria-selected] {\n                background-color: #5d6cf9;\n            }\n\n            #ays-quiz-container-52 .ays-field .select2-container--default,\n            #ays-quiz-container-52 .ays-field .select2-container--default .selection,\n            #ays-quiz-container-52 .ays-field .select2-container--default .dropdown-wrapper,\n            #ays-quiz-container-52 .ays-field .select2-container--default .select2-selection--single .select2-selection__rendered,\n            #ays-quiz-container-52 .ays-field .select2-container--default .select2-selection--single .select2-selection__rendered .select2-selection__placeholder,\n            #ays-quiz-container-52 .ays-field .select2-container--default .select2-selection--single .select2-selection__arrow,\n            #ays-quiz-container-52 .ays-field .select2-container--default .select2-selection--single .select2-selection__arrow b[role='presentation'] {\n                font-size: 16px !important;\n            }\n\n            #ays-quiz-container-52 .select2-container--default .select2-results__option {\n                padding: 6px;\n            }\n            \n            \/* Dropdown questions scroll bar *\/\n            #ays-quiz-container-52 .select2-results__options::-webkit-scrollbar {\n                width: 7px;\n            }\n            #ays-quiz-container-52 .select2-results__options::-webkit-scrollbar-track {\n                background-color: rgba(255,255,255,0.35);\n            }\n            #ays-quiz-container-52 .select2-results__options::-webkit-scrollbar-thumb {\n                transition: .3s ease-in-out;\n                background-color: rgba(0,0,0,0.55);\n            }\n            #ays-quiz-container-52 .select2-results__options::-webkit-scrollbar-thumb:hover {\n                transition: .3s ease-in-out;\n                background-color: rgba(0,0,0,0.85);\n            }\n\n            \/* Audio \/ Video *\/\n            #ays-quiz-container-52 .mejs-container .mejs-time{\n                box-sizing: unset;\n            }\n            #ays-quiz-container-52 .mejs-container .mejs-time-rail {\n                padding-top: 15px;\n            }\n\n            #ays-quiz-container-52 .mejs-container .mejs-mediaelement video {\n                margin: 0;\n            }\n\n            \/* Limitation *\/\n            #ays-quiz-container-52 .ays-quiz-limitation-count-of-takers {\n                padding: 50px;\n            }\n\n            #ays-quiz-container-52 div.ays-quiz-results-toggle-block span.ays-show-res-toggle.ays-res-toggle-show,\n            #ays-quiz-container-52 div.ays-quiz-results-toggle-block span.ays-show-res-toggle.ays-res-toggle-hide{\n                color: #000000;\n            }\n\n            #ays-quiz-container-52 div.ays-quiz-results-toggle-block input:checked + label.ays_switch_toggle {\n                border: 1px solid #000000;\n            }\n\n            #ays-quiz-container-52 div.ays-quiz-results-toggle-block input:checked + label.ays_switch_toggle {\n                border: 1px solid #000000;\n            }\n\n            #ays-quiz-container-52 div.ays-quiz-results-toggle-block input:checked + label.ays_switch_toggle:after{\n                background: #000000;\n            }\n\n            #ays-quiz-container-52.ays_quiz_elegant_dark div.ays-quiz-results-toggle-block input:checked + label.ays_switch_toggle:after,\n            #ays-quiz-container-52.ays_quiz_rect_dark div.ays-quiz-results-toggle-block input:checked + label.ays_switch_toggle:after{\n                background: #000;\n            }\n\n            \/* Hestia theme (Version: 3.0.16) | Start *\/\n            #ays-quiz-container-52 .mejs-container .mejs-inner .mejs-controls .mejs-button > button:hover,\n            #ays-quiz-container-52 .mejs-container .mejs-inner .mejs-controls .mejs-button > button {\n                box-shadow: unset;\n                background-color: transparent;\n            }\n            #ays-quiz-container-52 .mejs-container .mejs-inner .mejs-controls .mejs-button > button {\n                margin: 10px 6px;\n            }\n            \/* Hestia theme (Version: 3.0.16) | End *\/\n\n            \/* Go theme (Version: 1.4.3) | Start *\/\n            #ays-quiz-container-52 label[for^='ays-answer']:before,\n            #ays-quiz-container-52 label[for^='ays-answer']:before {\n                -webkit-mask-image: unset;\n                mask-image: unset;\n            }\n\n            #ays-quiz-container-52.ays_quiz_classic_light .ays-field input:checked+label.answered.correct:before,\n            #ays-quiz-container-52.ays_quiz_classic_dark .ays-field input:checked+label.answered.correct:before {\n                background-color: #5d6cf9 !important;\n                background-color: rgba(39,174,96, 1) !important;\n            }\n            \/* Go theme (Version: 1.4.3) | End *\/\n\n            #ays-quiz-container-52 .ays_quiz_results fieldset.ays_fieldset .ays_quiz_question .wp-video {\n                width: 100% !important;\n                max-width: 100%;\n            }\n\n            \/* Classic Dark \/ Classic Light *\/\n            \/* Dropdown questions right\/wrong styles *\/\n            #ays-quiz-container-52.ays_quiz_classic_dark .correct_div,\n            #ays-quiz-container-52.ays_quiz_classic_light .correct_div{\n                border-color:green !important;\n                opacity: 1 !important;\n                background-color: rgba(39,174,96,0.4) !important;\n            }\n            #ays-quiz-container-52.ays_quiz_classic_dark .correct_div .selected-field,\n            #ays-quiz-container-52.ays_quiz_classic_light .correct_div .selected-field {\n                padding: 0px 10px 0px 10px;\n                color: green !important;\n            }\n\n            #ays-quiz-container-52.ays_quiz_classic_dark .wrong_div,\n            #ays-quiz-container-52.ays_quiz_classic_light .wrong_div{\n                border-color:red !important;\n                opacity: 1 !important;\n                background-color: rgba(243,134,129,0.4) !important;\n            }\n            #ays-quiz-container-52.ays_quiz_classic_dark .ays-field.checked_answer_div.wrong_div input:checked~label,\n            #ays-quiz-container-52.ays_quiz_classic_light .ays-field.checked_answer_div.wrong_div input:checked~label {\n                background-color: rgba(243,134,129,0.4) !important;\n            }\n            #ays-quiz-container-52.ays_quiz_classic_dark .ays-field,\n            #ays-quiz-container-52.ays_quiz_classic_light .ays-field {\n                text-align: left;\n                \/*margin-bottom: 10px;*\/\n                padding: 0;\n                transition: .3s ease-in-out;\n            }\n\n            #ays-quiz-container-52 .ays-quiz-close-full-screen {\n                fill: #000000;\n            }\n\n            #ays-quiz-container-52 .ays-quiz-open-full-screen {\n                fill: #000000;\n            }\n\n            #ays-quiz-container-52 .ays_quiz_login_form p{\n                color: #000000;\n            }\n\n            \/* report questions modal start *\/\n            .ays-modal-reports {\n                display: none;\n                position: fixed;\n                z-index: 9999;\n                left: 0;\n                top: 0;\n                width: 100%;\n                height: 100%;\n                overflow: auto;\n                background-color: rgba(0, 0, 0, 0.4);\n                animation-duration: .5s;\n                background-color: rgba(0, 0, 0, 0.4);\n            }\n\n            #ays-quiz-question-report-modal-52 .ays-modal-content-reports {\n                background-color: #fefefe;\n                margin: 10% auto;\n                border: 1px solid #888;\n                max-width: 500px;\n                width: 100%;\n                border-radius: 10px;\n                padding: 20px;\n                box-sizing: border-box;\n                position: relative;\n            }\n\n            #ays-quiz-question-report-modal-52 .ays-modal-content-reports label{\n                display: block;\n                margin-bottom: 10px;\n                font-weight: bold;\n                letter-spacing: normal;\n            }\n\n            #ays-quiz-question-report-modal-52 .ays-modal-content-reports textarea {\n                display: block;\n                width: 100%;\n                height: 100px;\n                padding: 5px;\n                box-sizing: border-box;\n                border-radius: 5px;\n                border: 1px solid #ccc;\n                max-width: 100%;\n                max-height: 500px;\n                resize: vertical;\n                transition: unset;\n            }\n\n            #ays-quiz-question-report-modal-52 .ays-modal-content-reports input.ays-quiz-submit-question-report {\n                background-color: #0073aa;\n                color: #fff !important;\n                border: none;\n                border-radius: 5px;\n                padding: 10px 20px;\n                cursor: pointer;\n                margin-top: 20px;\n                line-height: normal;\n                letter-spacing: normal;\n                box-shadow: unset;\n                background-image: unset;\n            }\n\n            #ays-quiz-question-report-modal-52 .ays-close-reports-window {\n                color: #aaa;\n                font-weight: bold;\n                position: absolute;\n                top: 1%;\n                right: 1%;\n            }\n\n            #ays-quiz-question-report-modal-52 .ays-close-reports-window img {\n                box-shadow: unset;\n            }\n            \n            #ays-quiz-question-report-modal-52 .ays-quiz-preloader img {\n                box-shadow: unset;\n            }\n\n            #ays-quiz-question-report-modal-52 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