{"id":803,"date":"2026-08-17T18:55:58","date_gmt":"2026-08-17T18:55:58","guid":{"rendered":"https:\/\/techgyan360.com\/blog\/?p=803"},"modified":"2026-10-15T12:27:50","modified_gmt":"2026-10-15T06:57:50","slug":"amazon-connect-other-metrics-quiz-lesson-1","status":"publish","type":"post","link":"https:\/\/techgyan360.com\/blog\/amazon-connect-other-metrics-quiz-lesson-1\/","title":{"rendered":"Amazon Connect Other Metrics Quiz | Lesson 1"},"content":{"rendered":"\n<p>This is <strong>Lesson 1 of our Amazon Connect Other Metrics quiz series<\/strong>. Beyond the standard queue and agent reports, a contact centre runs on a wider set of measures: flow time, consults, transfers and the settings behind service level. This lesson tests whether you can choose the right metric for a business question and explain why real-time and historical views are both needed.<\/p>\n<p>Ten questions with instant feedback, for supervisors, reporting analysts and Amazon Connect interview candidates.<\/p>\n\n            <div class='ays-quiz-container ays_quiz_classic_light   ays-quiz-keyboard-active' data-quest-effect='none'  data-hide-bg-image='false' id='ays-quiz-container-45'>\n                \n                \n                <div class='ays-questions-container'>\n                    \n                    \n                    \n                    <form action='' method='post' id='ays_finish_quiz_45' \n                        class='ays-quiz-form  enable_questions_result '\n                    >\n            <input type='hidden' value='list' class='answer_view_class'>\n            <input type='hidden' value='' class='ays_qm_enable_arrows'><section  style='display:none;'  class='ays_quiz_timer_container'>\n                <div class='ays-quiz-timer ' data-timer='600'><\/div>\n                <div class='ays-quiz-after-timer  empty_after_timer_text '><\/div>\n                <hr style='height:1px;'>\n            <\/section>\n            \n            \n            <div class='step active-step'>\n                <div class='ays-abs-fs ays-start-page'>\n                    \n                    \n                    <p class='ays-fs-title'>Amazon Connect Other Metrics Quiz | Part 1<\/p>\n                    <div class='ays-fs-subtitle'><div class=\"n6owBd awi2gc\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-hveid=\"CAIIAAgACAQQAA\" data-complete=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><span data-subtree=\"aimfl,mfl\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\">Boost your contact center skills with this free Amazon Connect Metrics Quiz. Test your knowledge on AHT, ASA, FCR, and service levels. Ace your interview or certification prep now!<\/span><!--TgQPHd|||[]--><\/div>\n<div class=\"Fsg96\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-complete=\"true\" data-sfc-inited=\"2\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><!--TgQPHd|||[]--><\/div>\n<\/div>\n                    <input type='hidden' name='ays_quiz_id' value='45'\/>\n                    <input type='hidden' name='ays_quiz_finish_nonce' value='748e5082e7'>\n                    <input type='hidden' name='ays_quiz_curent_page_link' class='ays-quiz-curent-page-link' value='https:\/\/techgyan360.com\/blog\/wp-json\/wp\/v2\/posts\/803'\/>\n                    <input type='hidden' name='ays_quiz_questions' value='584,583,582,581,580,579,578,577,576,575'>\n                    \n                    \n                    <input type='button'   class='ays_next start_button action-button ays-quiz-keyboard-active' value='Start' data-enable-leave-page=\"false\" \/>\n                    \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='584' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>1 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>Why is it useful to track both real-time and historical metrics together in day-to-day operations?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-584]' id='ays-answer-1749-45' value='1749'\/>\n\n                <label for='ays-answer-1749-45' class='  ays_position_initial  ays-quiz-keyboard-label'>Real-time enables immediate action while historical enables trend analysis and long-term planning<\/label><label for='ays-answer-1749-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-584]' id='ays-answer-1750-45' value='1750'\/>\n\n                <label for='ays-answer-1750-45' class='  ays_position_initial  ays-quiz-keyboard-label'>Only historical metrics are ever needed<\/label><label for='ays-answer-1750-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-584]' id='ays-answer-1751-45' value='1751'\/>\n\n                <label for='ays-answer-1751-45' class='  ays_position_initial  ays-quiz-keyboard-label'>Only real-time metrics are ever needed<\/label><label for='ays-answer-1751-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_45 === 'undefined'){\n                window.quizOptions_45 = [];\n            }\n            window.quizOptions_45['584'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='583' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>2 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>Which combination of metrics best evaluates overall queue health at a glance?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-583]' id='ays-answer-1746-45' value='1746'\/>\n\n                <label for='ays-answer-1746-45' class='  ays_position_initial  ays-quiz-keyboard-label'>Service Level, Abandonment Rate, and Average Speed of Answer together<\/label><label for='ays-answer-1746-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-583]' id='ays-answer-1747-45' value='1747'\/>\n\n                <label for='ays-answer-1747-45' class='  ays_position_initial  ays-quiz-keyboard-label'>Only the number of phone numbers claimed<\/label><label for='ays-answer-1747-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-583]' id='ays-answer-1748-45' value='1748'\/>\n\n                <label for='ays-answer-1748-45' class='  ays_position_initial  ays-quiz-keyboard-label'>Only the agent&#039;s login time<\/label><label for='ays-answer-1748-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_45 === 'undefined'){\n                window.quizOptions_45 = [];\n            }\n            window.quizOptions_45['583'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='582' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>3 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>What does 'Missed Calls' or 'Agent Non-Response' at the agent level typically indicate?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-582]' id='ays-answer-1743-45' value='1743'\/>\n\n                <label for='ays-answer-1743-45' class='  ays_position_initial  ays-quiz-keyboard-label'>Contacts were routed to the agent, but the agent did not answer in time<\/label><label for='ays-answer-1743-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-582]' id='ays-answer-1744-45' value='1744'\/>\n\n                <label for='ays-answer-1744-45' class='  ays_position_initial  ays-quiz-keyboard-label'>The agent was on vacation<\/label><label for='ays-answer-1744-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-582]' id='ays-answer-1745-45' value='1745'\/>\n\n                <label for='ays-answer-1745-45' class='  ays_position_initial  ays-quiz-keyboard-label'>The customer never called<\/label><label for='ays-answer-1745-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_45 === 'undefined'){\n                window.quizOptions_45 = [];\n            }\n            window.quizOptions_45['582'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='581' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>4 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>Which metric type would you use to compare performance across multiple queues handling different products\/departments?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-581]' id='ays-answer-1740-45' value='1740'\/>\n\n                <label for='ays-answer-1740-45' class='  ays_position_initial  ays-quiz-keyboard-label'>Historical metrics grouped\/filtered by queue<\/label><label for='ays-answer-1740-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-581]' id='ays-answer-1741-45' value='1741'\/>\n\n                <label for='ays-answer-1741-45' class='  ays_position_initial  ays-quiz-keyboard-label'>Login\/Logout report grouped by agent<\/label><label for='ays-answer-1741-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-581]' id='ays-answer-1742-45' value='1742'\/>\n\n                <label for='ays-answer-1742-45' class='  ays_position_initial  ays-quiz-keyboard-label'>Contact Search filtered by phone number only<\/label><label for='ays-answer-1742-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_45 === 'undefined'){\n                window.quizOptions_45 = [];\n            }\n            window.quizOptions_45['581'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='580' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>5 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>What is measured by 'Average Contact Flow Time' or time spent in an IVR contact flow before reaching a queue\/agent?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-580]' id='ays-answer-1737-45' value='1737'\/>\n\n                <label for='ays-answer-1737-45' class='  ays_position_initial  ays-quiz-keyboard-label'>The time a customer spends navigating the contact flow\/IVR before being queued or connected<\/label><label for='ays-answer-1737-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-580]' id='ays-answer-1738-45' value='1738'\/>\n\n                <label for='ays-answer-1738-45' class='  ays_position_initial  ays-quiz-keyboard-label'>The agent&#039;s total shift length<\/label><label for='ays-answer-1738-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-580]' id='ays-answer-1739-45' value='1739'\/>\n\n                <label for='ays-answer-1739-45' class='  ays_position_initial  ays-quiz-keyboard-label'>The time to provision a new phone number<\/label><label for='ays-answer-1739-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_45 === 'undefined'){\n                window.quizOptions_45 = [];\n            }\n            window.quizOptions_45['580'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='579' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>6 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>Which metric would flag that agents are being kept too busy without enough idle\/available time (risk of burnout)?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-579]' id='ays-answer-1734-45' value='1734'\/>\n\n                <label for='ays-answer-1734-45' class='  ays_position_initial  ays-quiz-keyboard-label'>Consistently very high Occupancy percentage<\/label><label for='ays-answer-1734-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-579]' id='ays-answer-1735-45' value='1735'\/>\n\n                <label for='ays-answer-1735-45' class='  ays_position_initial  ays-quiz-keyboard-label'>Low Contacts Handled<\/label><label for='ays-answer-1735-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-579]' id='ays-answer-1736-45' value='1736'\/>\n\n                <label for='ays-answer-1736-45' class='  ays_position_initial  ays-quiz-keyboard-label'>High Abandonment Rate only<\/label><label for='ays-answer-1736-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_45 === 'undefined'){\n                window.quizOptions_45 = [];\n            }\n            window.quizOptions_45['579'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='578' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>7 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>What does a queue's 'Service Level threshold' setting (e.g., 80\/20) define?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-578]' id='ays-answer-1731-45' value='1731'\/>\n\n                <label for='ays-answer-1731-45' class='  ays_position_initial  ays-quiz-keyboard-label'>The target percentage of contacts to be answered within X seconds<\/label><label for='ays-answer-1731-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-578]' id='ays-answer-1732-45' value='1732'\/>\n\n                <label for='ays-answer-1732-45' class='  ays_position_initial  ays-quiz-keyboard-label'>The maximum number of agents allowed in the queue<\/label><label for='ays-answer-1732-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-578]' id='ays-answer-1733-45' value='1733'\/>\n\n                <label for='ays-answer-1733-45' class='  ays_position_initial  ays-quiz-keyboard-label'>The maximum call duration allowed<\/label><label for='ays-answer-1733-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_45 === 'undefined'){\n                window.quizOptions_45 = [];\n            }\n            window.quizOptions_45['578'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='577' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>8 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>Which metric is most useful for capacity planning and forecasting future staffing needs?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-577]' id='ays-answer-1728-45' value='1728'\/>\n\n                <label for='ays-answer-1728-45' class='  ays_position_initial  ays-quiz-keyboard-label'>Historical Contacts Handled and volume trends over time<\/label><label for='ays-answer-1728-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-577]' id='ays-answer-1729-45' value='1729'\/>\n\n                <label for='ays-answer-1729-45' class='  ays_position_initial  ays-quiz-keyboard-label'>Real-time Agents on Contact snapshot<\/label><label for='ays-answer-1729-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-577]' id='ays-answer-1730-45' value='1730'\/>\n\n                <label for='ays-answer-1730-45' class='  ays_position_initial  ays-quiz-keyboard-label'>Login\/Logout report for a single day<\/label><label for='ays-answer-1730-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_45 === 'undefined'){\n                window.quizOptions_45 = [];\n            }\n            window.quizOptions_45['577'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='576' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>9 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>What does 'Contacts Consulted' or 'Consult' metric generally represent?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-576]' id='ays-answer-1725-45' value='1725'\/>\n\n                <label for='ays-answer-1725-45' class='  ays_position_initial  ays-quiz-keyboard-label'>Contacts where an agent consulted with another agent\/supervisor (e.g., via a warm transfer\/consult call) during handling<\/label><label for='ays-answer-1725-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-576]' id='ays-answer-1726-45' value='1726'\/>\n\n                <label for='ays-answer-1726-45' class='  ays_position_initial  ays-quiz-keyboard-label'>Contacts that were never answered<\/label><label for='ays-answer-1726-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-576]' id='ays-answer-1727-45' value='1727'\/>\n\n                <label for='ays-answer-1727-45' class='  ays_position_initial  ays-quiz-keyboard-label'>Contacts that were spam-flagged<\/label><label for='ays-answer-1727-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_45 === 'undefined'){\n                window.quizOptions_45 = [];\n            }\n            window.quizOptions_45['576'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active ' value='Prev' \/><i class=\"ays_fa ays_fa_arrow_right ays_next action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active ays_display_none\" tabindex='0'><\/i>\n                        <input type='button' name='next' class='ays_next action-button ays-quiz-keyboard-active ' value='Next' \/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step  ' data-question-id='575' data-type='radio'>\n                    \n                    \n                    <p class='ays-question-counter animated'>10 \/ 10<\/p>\n                    <div class='ays-abs-fs'>\n                        \n                        <div class='ays_quiz_question'>\n                                <p>Which metric captures how many contacts were transferred from one queue\/agent to another?<\/p>\n\n                            <\/div>\n                            \n                        <div class='ays-quiz-answers ays_list_view_container  '>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-575]' id='ays-answer-1722-45' value='1722'\/>\n\n                <label for='ays-answer-1722-45' class='  ays_position_initial  ays-quiz-keyboard-label'>Contacts Transferred<\/label><label for='ays-answer-1722-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-575]' id='ays-answer-1723-45' value='1723'\/>\n\n                <label for='ays-answer-1723-45' class='  ays_position_initial  ays-quiz-keyboard-label'>Contacts Abandoned<\/label><label for='ays-answer-1723-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div>\n            <div class='ays-field ays_list_view_item ays-quiz-keyboard-active' tabindex='0' >\n                <input type='hidden' name='ays_answer_correct[]' value='0'\/>\n\n                <input type='radio' name='ays_questions[ays-question-575]' id='ays-answer-1724-45' value='1724'\/>\n\n                <label for='ays-answer-1724-45' class='  ays_position_initial  ays-quiz-keyboard-label'>Contacts Consulted<\/label><label for='ays-answer-1724-45' class='ays_answer_image ays_answer_image_class ays_empty_before_content'><\/label>\n\n            <\/div><script>\n            if(typeof window.quizOptions_45 === 'undefined'){\n                window.quizOptions_45 = [];\n            }\n            window.quizOptions_45['575'] = 'W10=';<\/script><\/div>                        \n                        \n                        \n                        <div class='ays_buttons_div'><i class=\"ays_fa ays_fa_arrow_left ays_previous action-button ays-quiz-keyboard-active ays_arrow ays_display_none\" tabindex='0'><\/i>\n                            <input type='button' name='next' class='ays_previous action-button ays-quiz-keyboard-active '  value='Prev' \/><i class='ays_display_none ays_fa ays_fa_flag_checkered ays_finish action-button ays_arrow ays_next_arrow ays-quiz-keyboard-active' tabindex='0'><\/i><input type='submit' name='ays_finish_quiz' class='  ays_next ays_finish action-button ays-quiz-keyboard-active' value='See Result'\/><\/div>\n                        \n                        <div class='wrong_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='right_answer_text ays_do_not_show' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays_questtion_explanation' style='display:none'>\n                            \n                        <\/div>\n                        <div class='ays-quiz-additonal-box'>\n                            \n                        <\/div>   \n                        \n                        \n                    <\/div>\n                <\/div><div class='step ays_thank_you_fs'>\n            <div class='ays-abs-fs ays-end-page'><div data-class='lds-ripple' data-role='loader' class='ays-loader'><div><\/div><div><\/div><\/div><div class='ays_quiz_results_page'><div class='ays_score_message'><\/div><div class='ays_message'><\/div><p class='ays_score ays_score_display_none animated'>Your score is<\/p><p class='ays_average'>The average score is 93%<\/p><div class='ays-progress third'>\n                <span class='ays-progress-value third'>0%<\/span>\n                <div class='ays-progress-bg third'>\n                    <div class='ays-progress-bar third' style='width:0%;'><\/div>\n                <\/div>\n            <\/div><p class='ays_restart_button_p'><button type='button' 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    #ays-quiz-container-45 .ays_quiz_results_page .ays_score span {\n                visibility: visible;\n            }\n\n            #ays-quiz-container-45 input[type='button'],\n            #ays-quiz-container-45 input[type='submit'] {\n                color: #ffffff !important;\n            }\n\n            #ays-quiz-container-45 input[type='button']{\n                outline: none;\n            }\n\n            #ays-quiz-container-45 .information_form input[type='text'],\n            #ays-quiz-container-45 .information_form input[type='url'],\n            #ays-quiz-container-45 .information_form input[type='number'],\n            #ays-quiz-container-45 .information_form input[type='email'],\n            #ays-quiz-container-45 .information_form input[type='checkbox'],\n            #ays-quiz-container-45 .information_form input[type='tel'],\n            #ays-quiz-container-45 .information_form textarea,\n            #ays-quiz-container-45 .information_form select,\n            #ays-quiz-container-45 .information_form option {\n                color: initial !important;\n                outline: none;\n                background-image: unset;\n            }\n\n            #ays-quiz-container-45 .wrong_answer_text{\n                color:#ff4d4d;\n            }\n            #ays-quiz-container-45 .right_answer_text{\n                color:#33cc33;\n            }\n\n            #ays-quiz-container-45 .wrong_answer_text p {\n                font-size:16px;\n            }\n\n            #ays-quiz-container-45 .ays_questtion_explanation p {\n                font-size:16px;\n            }\n\n            #ays-quiz-container-45 .wrong_answer_text *:not(strong) {\n                text-transform:none;\n                text-decoration: none;\n                letter-spacing: 0px;\n                font-weight: normal;\n            }\n\n            #ays-quiz-container-45 .ays_questtion_explanation *:not(strong) {\n                text-transform:none;\n                text-decoration: none;\n                letter-spacing: 0px;\n                font-weight: normal;\n            }\n\n            #ays-quiz-container-45 .right_answer_text *:not(strong) {\n                text-transform:none;\n                text-decoration: none;\n                letter-spacing: 0px;\n                font-weight: normal;\n            }\n\n            #ays-quiz-container-45 .right_answer_text p {\n                font-size:16px;\n            }\n\n            #ays-quiz-container-45 .ays-quiz-question-note-message-box p {\n                font-size:14px;\n            }\n\n            #ays-quiz-container-45 .ays-quiz-question-note-message-box *:not(strong) {\n                text-transform:none;\n                text-decoration: none;\n                letter-spacing: 0px;\n                font-weight: normal;\n            }\n            \n            #ays-quiz-container-45 .ays_cb_and_a,\n            #ays-quiz-container-45 .ays_cb_and_a * {\n                color: rgb(0,0,0);\n                text-align: center;\n            }\n\n            \/* Quiz textarea height *\/\n            #ays-quiz-container-45 textarea {\n                height: 100px;\n                min-height: 100px;\n            }\n\n            \/* Quiz rate and passed users count *\/\n            #ays-quiz-container-45 .ays_quizn_ancnoxneri_qanak,\n            #ays-quiz-container-45 .ays_quiz_rete_avg {\n                color:#fff !important;\n                background-color:#000000;   \n            }\n\n            #ays-quiz-container-45 .ays-questions-container > .ays_quizn_ancnoxneri_qanak {\n                padding: 5px 20px;\n            }\n            #ays-quiz-container-45 div.for_quiz_rate.ui.star.rating .icon {\n                color: rgba(0,0,0,0.35);\n            }\n            #ays-quiz-container-45 .ays_quiz_rete_avg div.for_quiz_rate_avg.ui.star.rating .icon {\n                color: rgba(255,255,255,0.5);\n            }\n\n            #ays-quiz-container-45 .ays_quiz_rete .ays-quiz-rate-link-box .ays-quiz-rate-link {\n                color: #000000;\n            }\n\n            \/* Loaders *\/            \n            #ays-quiz-container-45 div.lds-spinner,\n            #ays-quiz-container-45 div.lds-spinner2 {\n                color: #000000;\n            }\n            #ays-quiz-container-45 div.lds-spinner div:after,\n            #ays-quiz-container-45 div.lds-spinner2 div:after {\n                background-color: #000000;\n            }\n            #ays-quiz-container-45 .lds-circle,\n            #ays-quiz-container-45 .lds-facebook div,\n            #ays-quiz-container-45 .lds-ellipsis div{\n                background: #000000;\n            }\n            #ays-quiz-container-45 .lds-ripple div{\n                border-color: #000000;\n            }\n            #ays-quiz-container-45 .lds-dual-ring::after,\n            #ays-quiz-container-45 .lds-hourglass::after{\n                border-color: #000000 transparent #000000 transparent;\n            }\n\n            \/* Stars *\/\n            #ays-quiz-container-45 .ui.rating .icon,\n            #ays-quiz-container-45 .ui.rating .icon:before {\n                font-family: Rating !important;\n            }\n\n            \/* Progress bars *\/\n            #ays-quiz-container-45 #ays_finish_quiz_45 .ays-progress {\n                border-color: rgba(0,0,0,0.8);\n            }\n            #ays-quiz-container-45 #ays_finish_quiz_45 .ays-progress-bg {\n                background-color: rgba(0,0,0,0.3);\n            }    \n            #ays-quiz-container-45 .ays-progress-value {\n                color: #000000;\n                text-align: center;\n            }\n            #ays-quiz-container-45 .ays-progress-bar {\n                background-color: #5d6cf9;\n            }\n            #ays-quiz-container-45 .ays-question-counter .ays-live-bar-wrap {\n                direction:ltr !important;\n            }\n            #ays-quiz-container-45 .ays-live-bar-fill{\n                color: #000000;\n                border-bottom: 2px solid rgba(0,0,0,0.8);\n                text-shadow: 0px 0px 5px #fff;\n            }\n            #ays-quiz-container-45 .ays-live-bar-fill.ays-live-fourth,\n            #ays-quiz-container-45 .ays-live-bar-fill.ays-live-third,\n            #ays-quiz-container-45 .ays-live-bar-fill.ays-live-second {\n                text-shadow: unset;\n            }\n            #ays-quiz-container-45 .ays-live-bar-percent{\n                display:none;\n            }\n            #ays-quiz-container-45 #ays_finish_quiz_45 .ays_average {\n                text-align: center;\n            }\n            \n            \/* Music, Sound *\/\n            #ays-quiz-container-45 .ays_music_sound {\n                color:rgb(0,0,0);\n            }\n\n            \/* Dropdown questions scroll bar *\/\n            #ays-quiz-container-45 blockquote {\n                border-left-color: #000000 !important;                                      \n            }\n\n            \/* Quiz Password *\/\n            #ays-quiz-container-45 .ays-start-page > input[id^='ays_quiz_password_val_'],\n            #ays-quiz-container-45 .ays-quiz-password-toggle-visibility-box {\n                width: 100%;\n            }\n\n\n            \/* Question hint *\/\n            #ays-quiz-container-45 .ays_question_hint_container .ays_question_hint_text {\n                background-color:#fff;\n                box-shadow: 0 0 15px 3px rgba(201,201,201,0.6);\n                max-width: 270px;\n            }\n\n            #ays-quiz-container-45 .ays_question_hint_container .ays_question_hint_text p {\n                max-width: unset;\n            }\n\n            #ays-quiz-container-45 .ays-quiz-additonal-box {\n                display: flex;\n                justify-content: flex-end;\n                align-items: center;\n                position: relative;  \n            }\n\n            #ays-quiz-container-45 .ays_questions_hint_max_width_class {\n                max-width: 80%;\n            }\n\n            \/* Information form *\/\n            #ays-quiz-container-45 .ays-form-title{\n                color:rgb(0,0,0);\n            }\n\n            \/* Quiz timer *\/\n            #ays-quiz-container-45 div.ays-quiz-redirection-timer,\n            #ays-quiz-container-45 div.ays-quiz-timer{\n                color: #000000;\n                text-align: center;\n            }\n\n            #ays-quiz-container-45 div.ays-quiz-timer.ays-quiz-message-before-timer:before {\n                font-weight: 500;\n            }\n\n            \/* Quiz title \/ transformation *\/\n            #ays-quiz-container-45 .ays-fs-title{\n                text-transform: uppercase;\n                font-size: 28px;\n                text-align: center;\n                    text-shadow: none;\n            }\n            \n            \/* Quiz buttons *\/\n            #ays-quiz-container-45 .ays_arrow {\n                color:#ffffff!important;\n            }\n            #ays-quiz-container-45 input#ays-submit,\n            #ays-quiz-container-45 #ays_finish_quiz_45 .action-button,\n            div#ays-quiz-container-45 #ays_finish_quiz_45 .action-button.ays_restart_button,\n            #ays-quiz-container-45 + .ays-quiz-category-selective-main-container .ays-quiz-category-selective-restart-bttn,\n            #ays-quiz-container-45 .ays-quiz-category-selective-submit-bttn {\n                background: none;\n                background-color: #5d6cf9;\n                color:#ffffff;\n                font-size: 18px;\n                padding: 14px 36px;\n                border-radius: 8px;\n                height: auto;\n                letter-spacing: 0;\n                box-shadow: unset;\n                width: auto;\n                \/* border: unset; *\/\n                min-height: unset;\n                line-height: normal;\n                text-shadow: unset;\n            }\n            #ays-quiz-container-45 input#ays-submit,\n            #ays-quiz-container-45 #ays_finish_quiz_45 input.action-button,\n            #ays-quiz-container-45 + .ays-quiz-category-selective-main-container .ays-quiz-category-selective-restart-bttn,\n            #ays-quiz-container-45 .ays-quiz-category-selective-submit-bttn {\n                \n            }\n\n            #ays-quiz-container-45 #ays_finish_quiz_45 .action-button.ays_check_answer {\n                padding: 5px 10px;\n                font-size: 18px !important;\n            }\n            #ays-quiz-container-45 #ays_finish_quiz_45 .action-button.ays_restart_button {\n                white-space: nowrap;\n                padding: 5px 10px;\n                white-space: normal;\n            }\n            #ays-quiz-container-45 input#ays-submit:hover,\n            #ays-quiz-container-45 input#ays-submit:focus,\n            #ays-quiz-container-45 #ays_finish_quiz_45 .action-button:hover,\n            #ays-quiz-container-45 #ays_finish_quiz_45 .action-button:focus,\n            #ays-quiz-container-45 + .ays-quiz-category-selective-main-container .ays-quiz-category-selective-restart-bttn:hover,\n            #ays-quiz-container-45 .ays-quiz-category-selective-submit-bttn:hover {\n                background: none;\n                box-shadow: 0 0 0 2px #ffffff;\n                background-color: #5d6cf9;\n            }\n            #ays-quiz-container-45 .ays_restart_button {\n                color: #ffffff;\n            }\n            \n            #ays-quiz-container-45 .ays_restart_button_p,\n            #ays-quiz-container-45 .ays_buttons_div {\n                justify-content: center;\n            }\n\n            #ays-quiz-container-45 .ays_finish.action-button{\n                margin: 10px 5px;\n            }\n\n            #ays-quiz-container-45 .ays-share-btn.ays-share-btn-branded {\n                color: #fff;\n                display: inline-block;\n            }\n\n            #ays-quiz-container-45 .ays_quiz_results .ays-field.checked_answer_div.correct_div input:checked+label {\n                background-color: transparent;\n            }\n                        \n            \/* Question answers *\/\n            #ays-quiz-container-45 .ays-field {\n                    border-color: #dddddd;\n                    border-style: solid;\n                    border-width: 1px;\n                    box-shadow: none;flex-direction: row-reverse;\n            }\n            \n\n            \/* Answer maximum length of a text field *\/\n            #ays-quiz-container-45 .ays_quiz_question_text_message{\n                color: #000000;\n                text-align: left;\n                font-size: 12px;\n            }\n\n            div#ays-quiz-container-45 div.ays_quiz_question_text_error_message {\n                color: #ff0000;\n            }\n\n            \/* Questions answer image *\/\n            #ays-quiz-container-45 .ays-answer-image {\n                width:15em;\n                height:150px;\n                object-fit: cover;\n                border-radius: 0px;\n                max-width: 100%;\n            }\n            \n            #ays-quiz-container-45 .ays-quiz-answers .ays-field:hover:not(.ays-answered-text-input){\n                opacity: 1;\n            }\n            #ays-quiz-container-45 #ays_finish_quiz_45 .ays-field label.ays_answer_caption[for^='ays-answer-'] {\n                z-index: 1;\n                position:initial;bottom:0;}\n            #ays-quiz-container-45 #ays_finish_quiz_45 .ays-field input~label[for^='ays-answer-'] {\n                padding: 5px;\n            }\n\n            #ays-quiz-container-45 #ays_finish_quiz_45 .ays-field {\n                margin-bottom: 12px;\n            }\n            #ays-quiz-container-45 #ays_finish_quiz_45 .ays-field.ays_grid_view_item {\n                width: calc(50% - 6px);\n            }\n            #ays-quiz-container-45 #ays_finish_quiz_45 .ays-field.ays_grid_view_item:nth-child(odd) {\n                margin-right: 6px;\n            }\n            \n            #ays-quiz-container-45 #ays_finish_quiz_45 .ays-field input:checked+label:before {\n                border-color: #5d6cf9;\n                background: #5d6cf9;\n                background-clip: content-box;\n            }\n            #ays-quiz-container-45 .ays-quiz-answers div.ays-text-right-answer {\n                color: #000000;\n            }\n                        \n            \/* Questions answer right\/wrong icons *\/\n            #ays-quiz-container-45 .ays-field input~label.answered.correct:after{\n                content: '';          }\n            #ays-quiz-container-45 .ays-field input~label.answered.wrong:after{\n                content: '';\n            }\n            #ays-quiz-container-45 .ays-field label.answered:last-of-type:after{\n                display: none;\n                height: auto;\n                left: 10px;top: 10px;}\n            \/* Dropdown questions *\/            \n            #ays-quiz-container-45 #ays_finish_quiz_45 .ays-field .select2-container--default .select2-selection--single {\n                border-bottom: 2px solid #5d6cf9;\n                background-color: #5d6cf9;\n            }\n            \n            #ays-quiz-container-45 .ays-field .select2-container--default .select2-selection--single .select2-selection__placeholder,\n            #ays-quiz-container-45 .ays-field .select2-container--default .select2-selection--single .select2-selection__rendered,\n            #ays-quiz-container-45 .ays-field .select2-container--default .select2-selection--single .select2-selection__arrow {\n                color: #ffffff;\n            }\n\n            #ays-quiz-container-45 .select2-container--default .select2-search--dropdown .select2-search__field:focus,\n            #ays-quiz-container-45 .select2-container--default .select2-search--dropdown .select2-search__field {\n                outline: unset;\n                padding: 0.75rem;\n            }\n\n            #ays-quiz-container-45 .ays-field .select2-container--default .select2-selection--single .select2-selection__rendered,\n            #ays-quiz-container-45 .select2-container--default .select2-results__option--highlighted[aria-selected] {\n                background-color: #5d6cf9;\n            }\n\n            #ays-quiz-container-45 .ays-field .select2-container--default,\n            #ays-quiz-container-45 .ays-field .select2-container--default .selection,\n            #ays-quiz-container-45 .ays-field .select2-container--default .dropdown-wrapper,\n            #ays-quiz-container-45 .ays-field .select2-container--default .select2-selection--single .select2-selection__rendered,\n            #ays-quiz-container-45 .ays-field .select2-container--default .select2-selection--single .select2-selection__rendered .select2-selection__placeholder,\n            #ays-quiz-container-45 .ays-field .select2-container--default .select2-selection--single .select2-selection__arrow,\n            #ays-quiz-container-45 .ays-field .select2-container--default .select2-selection--single .select2-selection__arrow b[role='presentation'] {\n                font-size: 16px !important;\n            }\n\n            #ays-quiz-container-45 .select2-container--default .select2-results__option {\n                padding: 6px;\n            }\n            \n            \/* Dropdown questions scroll bar *\/\n            #ays-quiz-container-45 .select2-results__options::-webkit-scrollbar {\n                width: 7px;\n            }\n            #ays-quiz-container-45 .select2-results__options::-webkit-scrollbar-track {\n                background-color: rgba(255,255,255,0.35);\n            }\n            #ays-quiz-container-45 .select2-results__options::-webkit-scrollbar-thumb {\n                transition: .3s ease-in-out;\n                background-color: rgba(0,0,0,0.55);\n            }\n            #ays-quiz-container-45 .select2-results__options::-webkit-scrollbar-thumb:hover {\n                transition: .3s ease-in-out;\n                background-color: rgba(0,0,0,0.85);\n            }\n\n            \/* Audio \/ Video *\/\n            #ays-quiz-container-45 .mejs-container .mejs-time{\n                box-sizing: unset;\n            }\n            #ays-quiz-container-45 .mejs-container .mejs-time-rail {\n                padding-top: 15px;\n            }\n\n            #ays-quiz-container-45 .mejs-container .mejs-mediaelement video {\n                margin: 0;\n            }\n\n            \/* Limitation *\/\n            #ays-quiz-container-45 .ays-quiz-limitation-count-of-takers {\n                padding: 50px;\n            }\n\n            #ays-quiz-container-45 div.ays-quiz-results-toggle-block span.ays-show-res-toggle.ays-res-toggle-show,\n            #ays-quiz-container-45 div.ays-quiz-results-toggle-block span.ays-show-res-toggle.ays-res-toggle-hide{\n                color: #000000;\n            }\n\n            #ays-quiz-container-45 div.ays-quiz-results-toggle-block input:checked + label.ays_switch_toggle {\n                border: 1px solid #000000;\n            }\n\n            #ays-quiz-container-45 div.ays-quiz-results-toggle-block input:checked + label.ays_switch_toggle {\n                border: 1px solid #000000;\n            }\n\n            #ays-quiz-container-45 div.ays-quiz-results-toggle-block input:checked + label.ays_switch_toggle:after{\n                background: #000000;\n            }\n\n            #ays-quiz-container-45.ays_quiz_elegant_dark div.ays-quiz-results-toggle-block input:checked + label.ays_switch_toggle:after,\n            #ays-quiz-container-45.ays_quiz_rect_dark div.ays-quiz-results-toggle-block input:checked + label.ays_switch_toggle:after{\n                background: #000;\n            }\n\n            \/* Hestia theme (Version: 3.0.16) | Start *\/\n            #ays-quiz-container-45 .mejs-container .mejs-inner .mejs-controls .mejs-button > button:hover,\n            #ays-quiz-container-45 .mejs-container .mejs-inner .mejs-controls .mejs-button > button {\n                box-shadow: unset;\n                background-color: transparent;\n            }\n            #ays-quiz-container-45 .mejs-container .mejs-inner .mejs-controls .mejs-button > button {\n                margin: 10px 6px;\n            }\n            \/* Hestia theme (Version: 3.0.16) | End *\/\n\n            \/* Go theme (Version: 1.4.3) | Start *\/\n            #ays-quiz-container-45 label[for^='ays-answer']:before,\n            #ays-quiz-container-45 label[for^='ays-answer']:before {\n                -webkit-mask-image: unset;\n                mask-image: unset;\n            }\n\n            #ays-quiz-container-45.ays_quiz_classic_light .ays-field input:checked+label.answered.correct:before,\n            #ays-quiz-container-45.ays_quiz_classic_dark .ays-field input:checked+label.answered.correct:before {\n                background-color: #5d6cf9 !important;\n                background-color: rgba(39,174,96, 1) !important;\n            }\n            \/* Go theme (Version: 1.4.3) | End *\/\n\n            #ays-quiz-container-45 .ays_quiz_results fieldset.ays_fieldset .ays_quiz_question .wp-video {\n                width: 100% !important;\n                max-width: 100%;\n            }\n\n            \/* Classic Dark \/ Classic Light *\/\n            \/* Dropdown questions right\/wrong styles *\/\n            #ays-quiz-container-45.ays_quiz_classic_dark .correct_div,\n            #ays-quiz-container-45.ays_quiz_classic_light .correct_div{\n                border-color:green !important;\n                opacity: 1 !important;\n                background-color: rgba(39,174,96,0.4) !important;\n            }\n            #ays-quiz-container-45.ays_quiz_classic_dark .correct_div .selected-field,\n            #ays-quiz-container-45.ays_quiz_classic_light .correct_div .selected-field {\n                padding: 0px 10px 0px 10px;\n                color: green !important;\n            }\n\n            #ays-quiz-container-45.ays_quiz_classic_dark .wrong_div,\n            #ays-quiz-container-45.ays_quiz_classic_light .wrong_div{\n                border-color:red !important;\n                opacity: 1 !important;\n                background-color: rgba(243,134,129,0.4) !important;\n            }\n            #ays-quiz-container-45.ays_quiz_classic_dark .ays-field.checked_answer_div.wrong_div input:checked~label,\n            #ays-quiz-container-45.ays_quiz_classic_light .ays-field.checked_answer_div.wrong_div input:checked~label {\n                background-color: rgba(243,134,129,0.4) !important;\n            }\n            #ays-quiz-container-45.ays_quiz_classic_dark .ays-field,\n            #ays-quiz-container-45.ays_quiz_classic_light .ays-field {\n                text-align: left;\n                \/*margin-bottom: 10px;*\/\n                padding: 0;\n                transition: .3s ease-in-out;\n            }\n\n            #ays-quiz-container-45 .ays-quiz-close-full-screen {\n                fill: #000000;\n            }\n\n            #ays-quiz-container-45 .ays-quiz-open-full-screen {\n                fill: #000000;\n            }\n\n            #ays-quiz-container-45 .ays_quiz_login_form p{\n                color: #000000;\n            }\n\n            \/* report questions modal start *\/\n            .ays-modal-reports {\n                display: none;\n                position: fixed;\n                z-index: 9999;\n                left: 0;\n                top: 0;\n                width: 100%;\n                height: 100%;\n                overflow: auto;\n                background-color: rgba(0, 0, 0, 0.4);\n                animation-duration: .5s;\n                background-color: rgba(0, 0, 0, 0.4);\n            }\n\n            #ays-quiz-question-report-modal-45 .ays-modal-content-reports {\n                background-color: #fefefe;\n                margin: 10% auto;\n                border: 1px solid #888;\n                max-width: 500px;\n                width: 100%;\n                border-radius: 10px;\n                padding: 20px;\n                box-sizing: border-box;\n                position: relative;\n            }\n\n            #ays-quiz-question-report-modal-45 .ays-modal-content-reports label{\n                display: block;\n                margin-bottom: 10px;\n                font-weight: bold;\n                letter-spacing: normal;\n            }\n\n            #ays-quiz-question-report-modal-45 .ays-modal-content-reports textarea {\n                display: block;\n                width: 100%;\n                height: 100px;\n                padding: 5px;\n                box-sizing: border-box;\n                border-radius: 5px;\n                border: 1px solid #ccc;\n                max-width: 100%;\n                max-height: 500px;\n                resize: vertical;\n                transition: unset;\n            }\n\n            #ays-quiz-question-report-modal-45 .ays-modal-content-reports input.ays-quiz-submit-question-report {\n                background-color: #0073aa;\n                color: #fff !important;\n                border: none;\n                border-radius: 5px;\n                padding: 10px 20px;\n                cursor: pointer;\n                margin-top: 20px;\n                line-height: normal;\n                letter-spacing: normal;\n                box-shadow: unset;\n                background-image: unset;\n            }\n\n            #ays-quiz-question-report-modal-45 .ays-close-reports-window {\n                color: #aaa;\n                font-weight: bold;\n                position: absolute;\n                top: 1%;\n                right: 1%;\n            }\n\n            #ays-quiz-question-report-modal-45 .ays-close-reports-window img {\n                box-shadow: unset;\n            }\n            \n       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Connect Other Metrics Quiz | Part 1","description":"<div class=\"n6owBd awi2gc\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-hveid=\"CAIIAAgACAQQAA\" data-complete=\"true\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\"><span data-subtree=\"aimfl,mfl\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\">Boost your contact center skills with this free Amazon Connect Metrics Quiz. 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Changing the threshold changes the service level percentage, not the customer experience.<\/li>\n<li><strong>Flow time<\/strong> \u2013 the time a contact spends in flows before reaching a queue or agent. Long flow time usually points to a long IVR menu or slow Lambda calls.<\/li>\n<li><strong>Consults<\/strong> \u2013 contacts where an agent put the customer on hold to speak to another agent or queue before transferring or resuming.<\/li>\n<li><strong>Transfers<\/strong> \u2013 contacts passed to another queue, agent or external number. Tracking them by queue shows routing mistakes.<\/li>\n<li><strong>Capacity planning metrics<\/strong> \u2013 contacts handled, AHT and arrival patterns by interval are the basic inputs for forecasting and scheduling agents.<\/li>\n<\/ul>\n<h2>How to use this quiz<\/h2>\n<p>Use the quiz to check your choices, then think of one real business question for each metric you missed and decide which report would answer it. 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