Amazon Connect Basic Integration Quiz | Lesson 1

Pass the Amazon Connect Basic Integration Quiz! Test your knowledge on cloud contact center setups, routing, and basic AWS integrations with this free practice test.

1 / 10

Which AWS service is commonly used alongside Lambda for storing customer data in integrations?

Amazon Polly

DynamoDB

CloudWatch

2 / 10

How is Lambda invoked in a voice call flow?

By embedding Lambda functions in contact flow blocks

By enabling EventBridge in the flow configuration

By linking DynamoDB tables directly to the contact flow

3 / 10

What is the primary purpose of integrating AWS Lambda with Amazon Connect?

To execute custom logic during a call flow

To create agent accounts automatically

To configure the CCP on Zendesk

4 / 10

How can Lex bots enhance chat and voice flows?

By providing automated responses and task execution

By managing routing profiles for agents

By storing customer data

5 / 10

Which technology does Amazon Lex rely on for understanding natural language?

Speech Synthesis Markup Language (SSML)

Natural Language Processing (NLP)

CloudWatch Events

6 / 10

What is the primary function of Amazon Lex in Amazon Connect integrations?

To configure hours of operation

To enable conversational AI for voice and chat flows

To assign tasks to agents

7 / 10

How are third-party apps typically integrated with Amazon Connect?

By embedding URLs in contact flows or CCP customizations

By uploading apps directly to the Amazon Connect dashboard

By assigning them to routing profiles

8 / 10

What is a common use case for integrating third-party URL-based apps with Amazon Connect?

To configure agent security profiles

To display customer data from external systems during a call or chat

To manage routing profiles

9 / 10

What is the block name of lambda integration in amazon connect console ?

Invoke Connect Lambda function

Invoke Genesys Lambda function

Invoke AWS Lambda function

10 / 10

In which section lambda function need to integrate in amazon connect ?

AWS Console (Lambda Page)

AWS Console (Amazon Connect Customer Page)

Amazon connect console

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