Amazon Connect Case Quiz | Lesson 2

Ace your next cloud contact center exam. Take this free Amazon Connect Case Quiz to test your knowledge on case management, routing, and workflows.

1 / 10

Which entity is used to track follow-up work required to resolve a Case?

A Task

A Queue

A Routing Profile

2 / 10

What API reference page lists the actions supported by Amazon Connect Cases?

API Operations for Amazon Connect Cases

API Operations for Amazon Connect Voice ID

API Operations for Amazon Connect Outbound Campaigns

3 / 10

Which AWS region is an example of where Amazon Connect Cases is available?

US East (N. Virginia)

Middle East (UAE)

South America (Sao Paulo)

4 / 10

What is the new maximum character length for multi-line text fields on case templates (Feb 2026)?

4,100 characters

1,000 characters

500 characters

5 / 10

Question

Tags

Routing profiles

Phone numbers

6 / 10

Besides Cases, what other capability is part of the unified agent application for handling contacts?

The Contact Control Panel (CCP)

AWS Direct Connect

Amazon GuardDuty

7 / 10

Which Amazon Connect capability surfaces relevant knowledge articles to agents working a case?

Amazon Q in Connect (Wisdom)

Amazon Connect Voice ID

Amazon Connect Outbound Campaigns

8 / 10

What Customer Profiles capability, now integrated with Cases, detects and merges duplicate profiles?

Identity Resolution

Voice ID

Contact Lens

9 / 10

What May 2026 capability allows Cases and Customer Profiles to be embedded into custom-built agent applications?

Amazon Connect SDK

Amazon Connect Contact Lens

Amazon Connect Voice ID

10 / 10

What two configurable elements make up a Cases template?

Fields and layouts

Queues and routing profiles

Phone numbers and prompts

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