💰 NICE CXone Pricing Calculator
Estimate your monthly NICE CXone costs with our comprehensive pricing calculator
NICE offers Ultimate-tier packages purpose-built for specific industries. All are priced at the standard Ultimate rate ($249/agent/month + $0.25/session) except Government.
About NICE CXone Pricing Calculator
Our NICE CXone pricing calculator helps you estimate monthly costs for your contact center. Get instant cost breakdowns for different editions (Omnichannel, Essential, Core, Complete, Ultimate), workforce engagement add-ons, and service automation features.
NICE CXone Suite Editions
Omnichannel ($110/agent/month): Core CCaaS capabilities with multi-channel routing across voice, digital, and social channels. Includes basic reporting and analytics.
Essential ($135/agent/month): Adds advanced analytics, automation capabilities, and enhanced reporting features for better customer insights.
Core ($169/agent/month): Includes full Workforce Engagement Management (WEM) capabilities with quality management, workforce management, and performance tracking.
Complete ($209/agent/month): Enhanced AI features, advanced automation, employee experience tools, and comprehensive analytics dashboards.
Ultimate ($249/agent/month + $0.25/session): All features plus usage-based session pricing. Ideal for high-volume contact centers with variable demand patterns.
Workforce Engagement Add-ons
Screen Recording ($15/agent): Capture and replay agent screens for quality assurance, training, and compliance purposes.
Quality Management ($20/agent): Comprehensive call evaluation, scoring systems, and quality monitoring tools for maintaining service standards.
Workforce Management ($25/agent): Advanced scheduling, forecasting, and real-time adherence tracking to optimize staffing levels.
Performance Management ($15/agent): KPI dashboards, goal tracking, and performance analytics to improve agent productivity.
Voice of Customer ($18/agent): Feedback collection, survey tools, and sentiment analysis to measure customer satisfaction.
Interaction Analytics ($22/agent): AI-powered speech and text analysis to identify trends, compliance issues, and improvement opportunities.
AI Copilots ($30/agent): Real-time agent and supervisor assistance with AI-powered suggestions, next-best-action recommendations, and automated workflows.
Automated Summary ($14/agent): AI-generated summaries of customer interactions, saving agents from manual after-call work.
Copilot for Agents ($30/agent): Real-time, AI-powered suggestions and next-best-action guidance for agents during interactions.
Copilot for Supervisors ($25/agent): AI assistance for team leads, surfacing coaching opportunities and team performance signals.
Copilot for Leaders ($20/agent): AI-driven insights and benchmarking for CX leadership decision-making.
Gamification ($12/agent): Motivation and engagement tools with leaderboards, badges, and reward systems to boost agent performance.
Employee Knowledge Portal ($10/agent): Internal self-service knowledge base helping agents find answers faster.
Service Automation Add-ons
Customer-Facing Knowledge Portal ($10/agent): Self-service knowledge base allowing customers to find answers independently, reducing call volume.
AI Agents for Proactive Engagement ($20/agent): Automated outreach that engages customers before they need to reach out, across voice or digital channels.
AI Agents for Self-Service ($25/agent): Automated resolution of common customer requests without agent involvement.
AI Agents for Sales & Marketing ($22/agent): Automated lead engagement, qualification, and upsell/cross-sell flows.
AI Agents for Process Automation ($28/agent): End-to-end workflow automation connecting CX interactions to back-office processes.
NICE CXone Pricing Model
NICE CXone uses a subscription-based pricing model with monthly billing in arrears. The platform follows a usage-based tiered approach where costs scale with your contact center size and feature requirements. The Ultimate tier includes a unique hybrid model combining per-agent licensing with session-based pricing.
How to Use This Calculator
- Select your preferred currency
- Choose your NICE CXone suite edition (Omnichannel through Ultimate)
- Enter the number of agents in your contact center
- If using Ultimate tier, estimate monthly session volume
- Select applicable Workforce Engagement add-ons
- Add Service Automation features as needed
- Click Calculate to see your total monthly cost
Important Notes
Suite prices reflect NICE's publicly listed per-agent rates. Add-on prices are not published by NICE — the figures used here are informational estimates only, since NICE's pricing page shows add-on availability per suite but not dollar amounts. Actual add-on costs may vary by region, commitment level, and negotiated terms. Contact NICE directly for accurate quotes tailored to your organization.
NICE offers various discounts for annual commitments, multi-year contracts, and large deployments. Volume discounts and custom pricing may be available for enterprise customers with specific requirements.
Industry-Specific Solutions
NICE CXone offers specialized packages for Banking, Insurance, Healthcare, Retail, and Government, all based on the Ultimate tier pricing ($249/agent/month + $0.25/session) — except Government, which starts at $2 per consumer per year. These packages include pre-configured workflows, compliance features, and industry-specific analytics tailored to each vertical.