Amazon Connect Email Quiz | Lesson 3

Ace your customer service tech interview or test your skills with the Amazon Connect Email Quiz, covering core email integration, routing profiles, and contact flows.

1 / 10

What March 2026 feature allows agents to loop in external stakeholders while retaining contact ownership?

Forwarding email contacts to external addresses

Archiving old emails

Deleting spam automatically

2 / 10

What March 2026 feature lets agents choose the sending address per queue for a brand/business identity?

Select different From email addresses when sending

Auto-translate email content

Merge duplicate mailboxes

3 / 10

When did Amazon Connect Email become generally available?

November 2024

June 2022

March 2026

4 / 10

Which flow block must be added before an email is assigned to an agent to enable analytics?

Set recording, analytics and processing behavior

Set working queue

Check contact attributes

5 / 10

What additional CCP permission must be enabled so an agent can start a new email conversation?

Initiate email conversation

Send outbound SMS

Create case

6 / 10

Which security profile permission is required for a user to create email addresses in Amazon Connect?

Channels and Flows - Email addresses - Create

Users - Security profiles - Create

Analytics - Email - View

7 / 10

Before sending production email through Amazon SES for Connect, what must you do if it's a new SES account?

Enable Contact Lens

Request production access to move out of the SES sandbox

Create a Lambda function

8 / 10

How many custom email domains can be imported into an Amazon Connect instance?

Up to 3

Up to 5

Up to 10

9 / 10

Which AWS service does Amazon Connect use under the hood for sending and receiving emails?

Amazon SNS

Amazon SES

Amazon Pinpoint

10 / 10

What is the auto-generated Amazon Connect email domain format called?

instance-alias.email.connect.aws

instance-alias.mail.aws.com

instance-alias.ses.connect.aws

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