Amazon Connect Email Quiz | Lesson 2

Ace your customer service tech interview or test your skills with the Amazon Connect Email Quiz, covering core email integration, routing profiles, and contact flows.

1 / 10

The auto-accept setting for the email channel can now be configured at what level?

Per agent, at the channel level

Instance-wide only

Only for supervisors

2 / 10

Where in the Connect console do you navigate to create an email address?

Channels > Email addresses > Create email address

Routing > Queues > Create

Users > Security profiles

3 / 10

What administrative setting must be updated to enable the email channel on an existing instance that didn't originally have it?

Data storage settings for email and attachments S3 bucket

IAM password policy

Instance alias

4 / 10

Which Amazon Connect capability works seamlessly with email to deliver proactive personalized communications?

Outbound campaigns

Contact Lens transcription

Voice ID

5 / 10

Amazon Connect Email shares which of the following with voice, chat, SMS, and tasks?

Same configuration, routing, analytics, and agent experience

Same phone number

Same IVR menu only

6 / 10

What capability can automatically remove or hide sensitive data like credit card numbers before storage?

Automatic redaction via analytics rules

Manual PDF export

Voice ID verification

7 / 10

What was the previous maximum attachment size limit before it was raised to 100 MB for chat, cases, and tasks?

10 MB

20 MB

50 MB

8 / 10

Where are inbound/outbound email messages and attachments stored?

Amazon DynamoDB

Amazon S3 bucket

Amazon RDS

9 / 10

What must be configured on the S3 bucket so agents can view attachments in the Agent Workspace?

A CORS policy

A lifecycle policy

A VPC endpoint policy

10 / 10

What October 2025 enhancement improved context continuity for email exchanges?

Threaded views with conversation history in replies

Voice biometrics for email

Real-time translation

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