Amazon Connect Email Quiz | Lesson 1

Ace your customer service tech interview or test your skills with the Amazon Connect Email Quiz, covering core email integration, routing profiles, and contact flows.

1 / 10

What must administrators do to allow multiple sender ('From') addresses to be available per queue?

Configure multiple sender addresses per queue

Disable SES entirely

Create a new Connect instance per brand

2 / 10

How many custom domains onboarded to Amazon SES can be linked as sender domains for Connect email?

Up to 5

Unlimited

Only 1

3 / 10

What AWS regions list includes Amazon Connect Email availability (choose the correct example region)?

US East (N. Virginia)

South America (Sao Paulo)

Middle East (Bahrain)

4 / 10

What is a key benefit of using Amazon Connect Email instead of a separate standalone email tool?

It uses the same routing, analytics, and agent experience as other Connect channels

It requires no S3 storage

It only works with Outlook

5 / 10

Which feature merges duplicate customer profiles so all related cases (including those from email) appear together?

Customer Profiles Identity Resolution

Contact Lens redaction

Voice ID enrollment

6 / 10

What can email conversational analytics automatically do to incoming emails for supervisors?

Categorize, summarize, and scan for sensitive data

Delete them after 24 hours

Auto-forward to legal only

7 / 10

Email analytics rules can automatically generate what when a complaint is detected in an email?

A follow-up task

A new phone number

A voicemail greeting

8 / 10

What capability lets Amazon Connect automatically send a reply to an inbound customer email without agent involvement?

Auto-responses

Call recording

Screen recording

9 / 10

What does the Set recording, analytics and processing behavior block need to be placed before?

An email contact being assigned to an agent or sent to the customer

The disconnect block

The queue block

10 / 10

The after contact work (ACW) timeout setting for email can be configured how?

Per channel, per agent

Only globally for all channels

Only for voice contacts

Your score is

The average score is 90%