Amazon Connect Case Quiz | Lesson 3

Ace your next cloud contact center exam. Take this free Amazon Connect Case Quiz to test your knowledge on case management, routing, and workflows.

1 / 10

What can be configured on a per-field basis in the Admin UI regarding case template fields?

Single-line or multi-line configuration

Voice channel routing

Outbound campaign schedule

2 / 10

What February 2026 feature lets admins upload a file to define which field options appear based on another field's value?

CSV uploads to map related field options

Auto-translate case comments

Voice biometrics for cases

3 / 10

What February 2026 feature increased the character limit for text fields on case templates?

Multi-line text fields (up to 4,100 characters)

Single-line fields only

Numeric fields only

4 / 10

What May 2026 feature automatically reassociates cases when duplicate customer profiles are merged?

Customer profile identity resolution support in Cases

CloudFormation support

Service Quotas support

5 / 10

What feature adds tag-based access control so only specific security profiles can view certain cases (e.g., fraud cases)?

Granular access controls for cases

Voice ID enrollment

Outbound campaign quiet time

6 / 10

What May 2026 feature lets agents edit/delete related items and delete cases directly from the agent workspace?

Editing and deleting related items and deleting cases without admin help

Bulk-exporting cases to CSV

Merging two Connect instances

7 / 10

What January 2026 feature allows Cases resources (templates, fields, layouts) to be modeled and provisioned as code?

AWS CloudFormation support

AWS Config support

AWS Systems Manager support

8 / 10

What February 2026 feature gives administrators a centralized way to view case limits and request increases?

AWS Service Quotas support

AWS Budgets support

AWS Trusted Advisor support

9 / 10

When did Amazon Connect Cases become generally available, following its 2022 preview?

2022

2020

2024

10 / 10

What does a Case represent in Amazon Connect?

A record of a customer's unique issue, such as an insurance claim

A phone number configuration

A routing profile

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