Amazon Connect Customer Profile Quiz | Lesson 2

Ace this interactive Amazon Connect Customer Profiles quiz to test your cloud contact center knowledge, master unified data features, and optimize customer experiences.

1 / 10

Can Amazon Connect Customer Profiles be used independently of the full Connect contact center?

Yes, it can be used as a standalone service

No, it always requires an active Connect instance

No, it only works with Outbound Campaigns

2 / 10

What must happen before Cases can bring together all associated cases under one unified profile?

Duplicate customer profiles must be merged via Identity Resolution

The instance must be deleted and recreated

The agent must manually copy case notes

3 / 10

Which of the following is customizable in a Profile explorer view?

Demographic data, communication history, and behavioral patterns

Only the agent's login time

Only the instance alias

4 / 10

What benefit does Customer Profiles provide during a self-service IVR interaction?

Access to customer data to personalize the self-service experience

Automatic call recording deletion

Automatic case template creation

5 / 10

Per AWS documentation, what is the legacy/interchangeable name now used for the Amazon Connect product portfolio?

Amazon Connect Customer

Amazon Connect Classic

Amazon Connect Lite

6 / 10

What is the core purpose of Identity Resolution within Customer Profiles?

To detect and merge duplicate profiles belonging to the same customer

To encrypt call recordings

To validate phone numbers before dialing

7 / 10

What August 2025 Outbound Campaigns feature leverages Customer Profiles data to reach multiple people on one account?

Multi-profile (account-based) campaigns

Agentless dialing

Quiet time controls

8 / 10

What does the May 2026 Cases update rely on from Customer Profiles to unify case history?

Identity Resolution merging duplicate profiles

Outbound campaign scheduling

Voice ID enrollment

9 / 10

What element of Customer Profiles can be customized to control how agents find a profile?

Search keys

Case templates

Dialer modes

10 / 10

What can admins create on a customer profile using the no-code console capability?

User-defined data attributes

New AWS Regions

IAM policies

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