Amazon Connect Customer Profile Quiz | Lesson 3

Ace this interactive Amazon Connect Customer Profiles quiz to test your cloud contact center knowledge, master unified data features, and optimize customer experiences.

1 / 10

What no-code console feature lets admins customize how customer data from sources like Salesforce and S3 is aggregated?

Data aggregation configuration in the Customer Profiles console

Contact flow designer

Routing profile editor

2 / 10

Is the Profile explorer AI summary feature available in the Africa (Cape Town) region?

No, it is currently not available there

Yes, fully available

Only for voice channel

3 / 10

What does Customer Profiles combine with third-party data to build a unified profile?

Contact history from Amazon Connect

Server access logs

VPC flow logs

4 / 10

What kind of insights does Profile explorer generate using AI?

AI-generated customer summaries and personalized behavioral insights

Billing forecasts

Network latency reports

5 / 10

What May 2026 capability lets developers embed Customer Profiles and Cases into custom agent applications?

Amazon Connect SDK

Amazon Connect Voice ID SDK

AWS Amplify

6 / 10

What Customer Profiles capability detects and merges duplicate profiles for the same customer?

Identity Resolution

Contact Lens redaction

Predictive dialing

7 / 10

What June 2025 feature provides a unified, customizable view of customer profiles with AI-generated summaries?

Profile explorer

Contact Lens

Voice ID

8 / 10

Which of these was a supported external data source at launch for Customer Profiles data aggregation?

Salesforce

Slack

Jira

9 / 10

What identifiers does Customer Profiles use to match and unify customer data?

Phone numbers and email addresses

IP addresses only

Case IDs only

10 / 10

What is the primary purpose of Amazon Connect Customer Profiles?

To give agents a unified view of customer information from across the business

To manage phone number inventory

To configure outbound dialer pacing

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