Amazon Connect Outbound Campaign Quiz | Lesson 1

Boost your contact center efficiency with the Amazon Connect Outbound Campaign Quiz, a tool covering outbound strategies, dialer types, and campaign management.

1 / 10

What ML-powered capability distinguishes a live customer pickup from a voicemail greeting or busy signal?

Answering Machine Detection

Voice ID

Contact Lens redaction

2 / 10

Which of the following is an example use case AWS gives for outbound campaigns?

Delivery notifications, marketing promotions, appointment reminders, and debt collection

Real-time chat translation

Case template versioning

3 / 10

What must be added as a tag to a campaign so users can view or edit it later via the Amazon Connect UI?

The instance ID (as an 'owner' tag)

The customer's phone number

The agent's email address

4 / 10

What technique helps prevent multiple progressive campaigns from dialing contacts for the same set of agents simultaneously?

Configuring bandwidth allocation so totals do not exceed 100%, or using exclusive routing profiles

Increasing the KMS key size

Disabling answering machine detection

5 / 10

Which dialer mode is best suited for high-volume campaigns where maximizing agent talk time is the top priority?

Predictive

Preview

Agentless

6 / 10

What setting controls the maximum number of times a customer will be contacted in a campaign?

Maximum call attempts

Maximum agent capacity

Maximum bandwidth allocation

7 / 10

What setting should be disabled to speed up time to connect a customer to an agent, at the risk of more voicemail connections?

Answering machine detection

Quiet time controls

Do-not-call lists

8 / 10

What type of metrics does outbound campaigns provide for analyzing voice, SMS, and email campaign performance?

Real-time and historical metrics

Only quarterly billing reports

Only agent login metrics

9 / 10

What is the purpose of setting 'AwaitAnswerMachinePrompt' to true in the answer machine detection config?

It sends control to the contact flow only after the answering machine finishes playing its message

It disables answering machine detection entirely

It forces the call into preview mode

10 / 10

Which data type configures the machine learning-based answering machine detection settings?

AnswerMachineDetectionConfig

PredictiveDialerConfig

EncryptionConfig

Your score is

The average score is 10%