Amazon Connect Contact Search Quiz | Lesson 2

Sonu August 17, 2026

Amazon Connect Contact Search Quiz | Part 2

Test your cloud knowledge with the Amazon Connect Contact Search Quiz. This quick interactive assessment helps contact center professionals, AWS administrators, and cloud learners evaluate their skills in navigating customer interaction data, filtering contact records, and using Amazon Connect Service efficiently.

1 / 10

If Contact Lens is enabled on a contact, what additional information becomes available in Contact Search's contact details?

Transcript, sentiment analysis, and categorization tags

The agent's home address

The customer's bank PIN

2 / 10

Can you export/download a list of search results from the Contact Search page?

No export capability exists

Yes, results can be exported for further analysis

Only one record at a time via screenshot

3 / 10

How does the Contact Search page relate to the Contact Trace Record (CTR)?

Contact Search surfaces CTR data in a searchable UI for each contact

They are unrelated systems

Contact Search replaces the need for CTRs entirely

4 / 10

Which of the following is NOT typically a filter available on the Contact Search page?

Queue

Agent

Employee's home address

5 / 10

Does the Contact Search page show disconnect reason / disconnect timestamp for a contact?

No, this data is never captured

Yes, disconnect details are part of the contact record shown

Only for abandoned contacts

6 / 10

What can a supervisor listen to directly from a contact's detail page in Contact Search, if call recording is enabled?

The recorded audio of the interaction

Only a text log with no audio

The agent's training videos

7 / 10

Can Contact Search results be filtered by 'Initiation method' (e.g., inbound, outbound, transfer, callback)?

No, initiation method cannot be filtered

Yes, initiation method is a supported filter

Only for tasks, not calls

8 / 10

If a customer disputes what happened on a call, which page would a supervisor most likely use to investigate that specific interaction?

Contact Search page

Real-time metrics dashboard

9 / 10

Which permission is required for a user to access the Contact Search page?

A security profile with contact search / recordings access enabled

Root AWS account access

Billing administrator access

10 / 10

Can you view the full flow/routing path a contact took using the Contact Search page's contact details view?

No, flow trace is never available

Yes, a contact flow trace can be viewed for the selected contact

Only for chat contacts

Your score is

The average score is 0%

Last updated on August 17, 2026

Sonu

Sonu is a Technical Content Writer, Editor, and Manager at TechGyan360, specializing in blogs and articles. With over 8 years of experience in technical content and a broad understanding of diverse technologies, Sonu brings expertise in Cloud Computing, VoIP, Cloud Contact Centers, Web Development, and Blogging. Passionate about simplifying complex technical concepts, Sonu creates informative, engaging, and high-quality content for a wide range of audiences.

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