Amazon Connect Contact Search Quiz | Lesson 1

This is Lesson 1 of our Amazon Connect Contact Search quiz series. Contact search is the tool supervisors and quality teams use every day to find a specific call or chat, listen to the recording, read the transcript and see exactly what happened. This lesson checks the basics: what you can search by and what the contact details page shows.

Ten questions with instant feedback for supervisors, quality analysts and Amazon Connect administrators.

Amazon Connect Contact Search Quiz | Part 1

Test your cloud knowledge with the Amazon Connect Contact Search Quiz. This quick interactive assessment helps contact center professionals, AWS administrators, and cloud learners evaluate their skills in navigating customer interaction data, filtering contact records, and using Amazon Connect Service efficiently.

1 / 10

Which of the following best describes how far back a supervisor can typically search for contacts on the Contact Search page?

Based on the account's configured data retention period for contact records

Only for the current day

Only for the last hour

2 / 10

If a contact was handled by more than one agent due to a transfer, what would you expect to see when viewing that contact's details on the Contact Search page?

A record of the transfer, including the agents and/or queues involved

Only the first agent's name, with no transfer history shown

Nothing, since transferred contacts cannot be viewed

3 / 10

What does the 'Channel' filter on the Contact Search page let you narrow results by?

Voice, chat, task, or other supported contact channel types

The agent's shift schedule only

The customer's billing plan

4 / 10

Can the Contact Search page be used to find contacts even when the customer's phone number is unknown, using other criteria such as queue and date range?

Yes, search can rely on other filters such as queue, date/time range, and channel

No, a phone number is always required to search

No, only the Contact ID can be used to search

5 / 10

Which combination of filters would help you find all contacts handled between 9 AM and 5 PM on a specific date on the Contact Search page?

A specific date combined with a time range filter

Only a queue filter, with no date option

Only an agent filter, with no date option

6 / 10

What is the main purpose of the Contact Search page in Amazon Connect?

To find and review specific historical contacts using filters like phone number, date, or queue

To create new contact flows

To manage IAM users

7 / 10

Which of the following can you typically filter by on the Contact Search page?

Phone number, date/time range, channel, queue, agent

Only the agent's email password

Only the AWS region

8 / 10

From the Contact Search results, what can you typically do with an individual contact?

View contact details, play back the recording, and view the Contact Lens transcript if enabled

Delete the customer's phone number permanently

Edit the original contact flow that handled it live

9 / 10

Where is the Contact Search page located in the Amazon Connect admin website navigation?

Analytics and optimization > Contact search

Channels > Contact search

Users > Contact search

10 / 10

What unique identifier can be used to search for a specific single contact?

Contact ID

Agent's employee badge number

Wi-Fi MAC address

Your score is

The average score is 0%

Questions in this lesson

Try the quiz first, then use this list to revise the topics it covered:

Which of the following best describes how far back a supervisor can typically search for contacts on the Contact Search page?
If a contact was handled by more than one agent due to a transfer, what would you expect to see when viewing that contact’s details on the Contact Search page?
What does the ‘Channel’ filter on the Contact Search page let you narrow results by?
Can the Contact Search page be used to find contacts even when the customer’s phone number is unknown, using other criteria such as queue and date range?
Which combination of filters would help you find all contacts handled between 9 AM and 5 PM on a specific date on the Contact Search page?
What is the main purpose of the Contact Search page in Amazon Connect?
Which of the following can you typically filter by on the Contact Search page?
From the Contact Search results, what can you typically do with an individual contact?
Where is the Contact Search page located in the Amazon Connect admin website navigation?
What unique identifier can be used to search for a specific single contact?

Key concepts: Amazon Connect Contact Search

Contact search page – found under Analytics and optimization → Contact search. It lists contacts that match your filters for the selected time range.
Search filters – date range, agent, queue, channel, phone number, contact ID, initiation method and contact attributes.
Contact ID – the unique identifier of each contact. Searching by contact ID is the fastest way to find one interaction from a log or a complaint.
Contact details page – shows the timeline, queue and agent, attributes, recording, transcript and Contact Lens analysis for a single contact.
Recordings and transcripts – available from the contact details page when recording is enabled in the flow and the user has permission.
Permissions – security profiles control who can search contacts, listen to recordings and download them.

How to use this quiz

Take the quiz, then search for a few contacts in a trial instance using different filters until each one feels familiar. When you score 8 out of 10 or more, move on to Amazon Connect Contact Search Quiz – Lesson 2.

Keep learning

Top 50 Amazon Connect interview questions
Free Amazon Connect practice test with detailed explanations
Live Amazon Connect training – every topic in this quiz is covered hands-on

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