This is Lesson 2, the final lesson of our Amazon Connect Reporting & Analytics quiz series. It moves from built-in reports to the analytics architecture used in larger contact centres: streaming data out of Amazon Connect, the analytics data lake and dashboards in QuickSight.
Ten questions with instant answers for reporting engineers, solution architects and Amazon Connect interview candidates.
Questions in this lesson
Try the quiz first, then use this list to revise the topics it covered:
- Which of the following best describes a ‘dashboard’ in Amazon Connect analytics?
- Which permission construct in Amazon Connect controls what reports and dashboards a user can access?
- What does ‘grouping’ do when configuring a historical metrics report?
- Which report type would you use to analyze overall queue performance trends over the past quarter?
- What is the purpose of Amazon Connect’s data lake / data streaming integration (e.g., via Kinesis)?
- Which AWS service is commonly used to build rich, shareable BI dashboards on top of Amazon Connect data?
- What does ‘saved reports’ functionality let a user do?
- Which feature allows users to build fully custom, cross-source analytics dashboards using Amazon Connect data alongside other data?
- What is a ‘Scheduled report’ in Amazon Connect used for?
- What are the two main types of standard reports available in Amazon Connect analytics?
Key concepts: Amazon Connect Reporting & Analytics
- Kinesis Data Streams / Firehose – the services that receive contact records and agent events from Amazon Connect and deliver them to storage or processing.
- Amazon S3 – the usual landing zone for contact records, recordings, transcripts and exported reports.
- Analytics data lake – a managed data lake for Amazon Connect data that you can query with Amazon Athena without building the pipeline yourself.
- Athena and Glue – Glue catalogues the data so Athena can query it with SQL.
- Amazon QuickSight – the AWS BI service most often used to build supervisor and executive dashboards on top of Connect data.
- Contact Lens analytics – adds transcripts, sentiment, categories and evaluations to the data set, so reports can include conversation insight, not only timings.
How to use this quiz
After the quiz, draw the pipeline from Amazon Connect to a QuickSight dashboard from memory; architects are often asked to do exactly that in interviews. This is the last lesson in the Amazon Connect Reporting & Analytics series. Browse more Amazon Connect quizzes to keep practising.
Keep learning
- Top 50 Amazon Connect interview questions
- Free Amazon Connect practice test with detailed explanations
- Live Amazon Connect training – every topic in this quiz is covered hands-on
Join our live, instructor-led Amazon Connect training: 17 modules, 75+ hours, 80% hands-on labs, rated 4.8★ by our trainees. Or test yourself first with our free practice exams.
