Amazon Connect Reporting & Analytics Quiz | Lesson 2

Sonu August 17, 2026

Amazon Connect Reporting & Analytics Quiz | Part 2

Test your knowledge of contact center metrics, dashboards, and data visualization with the Amazon Connect Reporting & Analytics Quiz. Learn key concepts to optimize agent performance and customer experience.

1 / 10

Which of the following best describes a 'dashboard' in Amazon Connect analytics?

A visual, often near-real-time view combining multiple metrics/widgets for monitoring

A single static PDF exported once

A configuration page for phone numbers

2 / 10

Which permission construct in Amazon Connect controls what reports and dashboards a user can access?

Security profiles

Hours of operation

Contact flows

3 / 10

What does 'grouping' do when configuring a historical metrics report?

Breaks down the metrics by a dimension such as queue, agent, or channel

Deletes duplicate contacts

Groups agents into new security profiles

4 / 10

Which report type would you use to analyze overall queue performance trends over the past quarter?

Historical metrics report grouped by queue over the date range

Real-time metrics snapshot

5 / 10

What is the purpose of Amazon Connect's data lake / data streaming integration (e.g., via Kinesis)?

To stream contact records and agent events to external storage/analytics systems in near real time

To store agent photographs

To replace the need for queues

6 / 10

Which AWS service is commonly used to build rich, shareable BI dashboards on top of Amazon Connect data?

Amazon QuickSight

Amazon Route 53

AWS CloudFormation

7 / 10

What does 'saved reports' functionality let a user do?

Save a specific report configuration (metrics, filters, grouping) for reuse later

Save agent passwords

Save phone number configurations only

8 / 10

Which feature allows users to build fully custom, cross-source analytics dashboards using Amazon Connect data alongside other data?

Amazon Connect analytics data lake integration (e.g., with QuickSight)

The CCP softphone

The contact flow editor

9 / 10

What is a 'Scheduled report' in Amazon Connect used for?

Automatically generating and delivering a report on a recurring schedule

Scheduling agent shifts

Scheduling phone number purchases

10 / 10

What are the two main types of standard reports available in Amazon Connect analytics?

Real-time metrics reports and Historical metrics reports

Marketing reports and Sales reports

Only PDF reports

Your score is

The average score is 0%

Amazon Connect Quiz Amazon Connect Reporting & Analytics Quiz

Last updated on August 17, 2026

Sonu

Sonu is a Technical Content Writer, Editor, and Manager at TechGyan360, specializing in blogs and articles. With over 8 years of experience in technical content and a broad understanding of diverse technologies, Sonu brings expertise in Cloud Computing, VoIP, Cloud Contact Centers, Web Development, and Blogging. Passionate about simplifying complex technical concepts, Sonu creates informative, engaging, and high-quality content for a wide range of audiences.

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