Amazon Connect Contact Lens Quiz | Lesson 3

Sonu August 17, 2026

Amazon Connect Contact Lens Quiz | Part 5

Boost your customer service quality with our Amazon Connect Contact Lens Quiz. Test your knowledge on AI-powered speech analytics, sentiment analysis, and real-time contact center insights. Optimize agent performance and customer experiences today!

1 / 10

To enable Contact Lens for a queue, what must be configured?

Nothing, it is on by default for all queues

Contact Lens analytics must be enabled on the contact flow (Set recording and analytics behavior block)

It requires a separate AWS account

2 / 10

Which AWS service does Contact Lens rely on for speech-to-text transcription?

Amazon Polly

Amazon Transcribe

Amazon Comprehend

3 / 10

Where can a supervisor view real-time sentiment trend during an ongoing Contact Lens-enabled call?

In the Contact Trace Record only

In the real-time contact monitoring / agent screen and supervisor barge-in view

In the login/logout report

4 / 10

Which channels does Contact Lens conversational analytics support?

Voice and chat

Only voice

Only email

5 / 10

Contact Lens performance evaluations are used for what purpose?

Billing customers

Scoring and coaching agents using customizable evaluation forms

Routing chat contacts

6 / 10

Which Contact Lens feature identifies when the agent and customer are speaking over each other?

Interruptions

Redaction

Escalation flag

7 / 10

What does Contact Lens 'Non-talk time' represent in a conversation?

Time spent on hold only

Silence/dead air during the conversation where neither party is speaking

Time after the contact ends

8 / 10

Which Contact Lens capability lets supervisors get notified in real time when specific keywords or phrases are spoken?

Real-time alerts based on rules

Contact Search

Historical metrics report

9 / 10

Which Contact Lens feature automatically generates a short summary of a customer conversation?

Contact Summarization

Screen Recording

Queue Flow

10 / 10

What is Amazon Connect Contact Lens primarily used for?

Routing contacts to agents

Conversational analytics and quality management for voice and chat contacts

Managing agent schedules

Your score is

The average score is 100%

Amazon Connect Contact Lens Quiz Amazon Connect Quiz

Last updated on August 17, 2026

Sonu

Sonu is a Technical Content Writer, Editor, and Manager at TechGyan360, specializing in blogs and articles. With over 8 years of experience in technical content and a broad understanding of diverse technologies, Sonu brings expertise in Cloud Computing, VoIP, Cloud Contact Centers, Web Development, and Blogging. Passionate about simplifying complex technical concepts, Sonu creates informative, engaging, and high-quality content for a wide range of audiences.

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