Amazon Connect Historical Metrics Quiz

This is Lesson 3, the final lesson of our Amazon Connect Historical Metrics quiz series. It focuses on agent-level performance: how busy agents really are, how much of their logged-in…

This is Lesson 2 of our Amazon Connect Historical Metrics quiz series. Lesson 1 covered the basic queue and agent metrics; this lesson moves on to the numbers managers argue…

This is Lesson 1 of our Amazon Connect Historical Metrics quiz series. Historical metrics are what supervisors and managers use every day to judge how a contact centre performed yesterday,…